Brook's Lock & Key Inc

4.7(
36
)
Locksmith Service,

About us

Serving all of North Alabama with locations in Decatur 2563532596 and Huntsville, AL 2568305990. Full service locksmith with service to residential, commercial, and government customers.

Business highlights

Emergency services offered
54 years of experience

Services we offer

Locksmith - residential, commercial & government as well as home and auto lockout.

Services we don't offer

Automotive keys generated if you do not have a key. We can copy and clone electronics from your key.

Amenities

Emergency Services

Yes

Free Estimates

Yes

Warranties

Yes

Accepted Payment Methods

  • American Express
  • Check
  • Visa
  • Discover
  • MasterCard
Reviews
5.036 Reviews
Write a review
Number of StarsImage of DistributionNumber of Ratings
5
89%
4
3%
3
0%
2
3%
1
6%
Write a review

Filter reviews by service

Showing 1-25 of 36 reviews
Jennifer H.
Aug 2019
5.0
Locksmith Service
I wanted to post a review to say how kind and helpful they were. I asked about my problem and they gave some suggestions over the phone that solved my problem!
Yes, I recommend this pro
Response from

"Thank you [Member Name Removed] for your kind words."

Michael D.
Jan 2018
5.0
Locksmith Service
The work went well. Excellent quality.
Yes, I recommend this pro
$60,000
Charles J.
Jun 2017
5.0
Locksmith Service
The technician came out and lock did not malfunction on his first visit. Paid service call and he told us if we had problems within a week we would not have to pay another service call. In a couple days it locked up again and would not open. He ended up coming back and replacing the bolt lock and were not charged another service call.
Yes, I recommend this pro
Response from

"Thank you [Member Name Removed], for the good word and for choosing Brooks Lock and Key for your locksmith needs. John Orr"

Virginia K.
Apr 2017
5.0
Locksmith Service
Very well.
Yes, I recommend this pro
$5,500
Michael R.
May 2016
5.0
Locksmith Service
unknown
Yes, I recommend this pro
$12,000
Danielle L.
Apr 2016
5.0
Locksmith Service
unknown
Yes, I recommend this pro
$9,000
Margaret G.
Mar 2016
5.0
Locksmith Service
unknown
Yes, I recommend this pro
$10,500
Response from

"[Member Name Removed] Thank you for taking time to write this review of our company, we know your time is very valuable. We also appreciate you choosing Brooks Lock and Key for your locksmith needs. We hope to be able to assist you in the future if needed. Regards, John Orr, Sr President"

Phyllis L.
Mar 2016
2.0
Locksmith Service
unknown
Response from

"[Member Name Removed], I apologize for the inconvenience our company caused you. Unfortunately, the nature of this business doesn't allow us to give you a specific time later in the day due to how most jobs are different that what we are told in the beginning by the customer. We hope to have another chance to earn your business at another time. Regards, John Orr, Sr"

Don H.
Jun 2015
5.0
Locksmith Service
unknown
Yes, I recommend this pro
$9,200
Sean G.
Jun 2015
5.0
Locksmith Service
They arrived when they said and gave me service the day I called. He was professional and knew what he was doing. I will use again!
Yes, I recommend this pro
$14,000
Response from

"[Member Name Removed]thank you for taking the time to write a review and for the compliments. Kind Regards, John Orr, Sr"

Jesse T.
May 2015
5.0
Locksmith Service
unknown
Yes, I recommend this pro
$12,000
Response from

"(removed member name), Thank you for choosing Brooks Lock and Key and for taking the time to write the review. John Orr, Sr President"

Eric H.
May 2015
4.0
Locksmith Service
The locksmith arrived promptly, and was able to repair the lock in minutes by replacing the lock plate (longer screws) and drilling into the door post a little further. The locksmith was professional in his presentation and job performance, and provided an acceptable explanation for the lock failing (house settling). My only dissatisfaction is with the pricing. The truck roll cost $80, which I was fine with. The labor and supplies was an additional $40, for a total of $120. For a plate, 2 screws, and a few minutes of drilling, I didn't feel the extra $40 was fair. The total visit was less than 10 minutes, which would total about $240/hour for labor alone, which is unreasonable. Outside of the pricing, this was a great experience.
Yes, I recommend this pro
Response from

"(removed member name), Thank you for taking the time to write a review and for choosing Brooks Lock and Key. John Orr, Sr President"

Tamera M.
Apr 2015
5.0
Locksmith Service
Tommy arrived right when he said he would and went right to work.  It is the first time we've used this company and we were so pleased.  We feel like we got the A Team in Tommy.  He really knew what he was doing and completed the entire job in no time.  He was quick, friendly and really knew what he was doing.  If we ever have need of a locksmith again this will be the first company we call.  Very fast and efficient.  The price was reasonable too!  Keep up the good work!
Yes, I recommend this pro
$28,000
Leslie S.
Mar 2015
5.0
Locksmith Service
unknown
Yes, I recommend this pro
Cathy S.
Jan 2015
5.0
Locksmith Service
unknown
Yes, I recommend this pro
$5,000
Terry B.
Jul 2014
5.0
Locksmith Service
It was good. They came out and did what I asked them to do. They were quick about it and they gave me some tips so that I wouldn't have to call them again. They were very helpful. They were prompt and came when they said they would.
Yes, I recommend this pro
$6,000
Michael d C.
Apr 2014
5.0
Locksmith Service
unknown
Yes, I recommend this pro
$15,000
Michelle R.
Mar 2014
5.0
Locksmith Service
.
Yes, I recommend this pro
$30,000
Ruby M.
Feb 2014
5.0
Locksmith Service
The service was excellent from beginning to end. When I called to make the reservation, the representative was honest and informed me of a cheaper way to accomplish my goal. The gentlemen called before coming and was prompt. He was outstanding. He completed everything in a professional manner, was very kind, and didn't take a long time.
Yes, I recommend this pro
$20,300
Kathryn V.
Nov 2013
1.0
Locksmith Service
A Brooks Lock & Key technician answered the phone this morning, Veterans Day, verified that workers were on duty and said someone would call 30 minutes before they arrived. I waited more than 6 hours.
Finally, when I called, I was given the excuse that the repairman was stuck in traffic. Then, after I explained that I still needed to confirm how much the service was going to cost since the confirmation phone call never came, I cancelled the job out of frustration.
The office assistant on the phone this afternoon explained the original technician earlier that morning should not have answered the phone.
This kind of oversight, professional disorganization and lack of service was disappointing since I had used Brooks a few times in the past. 


Jennifer H.
Sep 2013
5.0
Locksmith Service
We have a back door that we didn't use for years and, in fact, had lost the keys to. I found Brook's Lock and Key on Angie's list and called them based on the high ratings. They came out the day I called and in about an hour they re-keyed both the deadbolt and the door knob lock. Very professional and easy to work with! I was impressed!
Yes, I recommend this pro
$10,000
Response from

"(Member name removed), Thank you for choosing BLK and also thank you for taking the time to write this review. Please let us know how we may help you in the future. John D. Orr, Sr Brooks Lock and Key, Inc"

Jeff R.
Sep 2013
5.0
Locksmith Service
They called in the morning to confirm was here on time.  Very professional did the work and was done quickly and everything worked perfectly.
Yes, I recommend this pro
$28,000
Jacob D.
Jul 2013
5.0
Locksmith Service
unknown
Yes, I recommend this pro
Darall H.
Jul 2013
5.0
Locksmith Service
Called on Monday to have three doors re-keyed after purchasing a townhome.  It was recommended that we rekey because you never  know if neighbors or previous tenants still have keys.  BLK could not come Monday and they said they would be there Tuesday and call before coming out.  Technician called Tuesday at 12:00 and said he would be there in 20 minutes.  I had left the house open with the key for the locks and the new key I wanted it re-keyed to on the table inside the door.  I was also about 20 minutes away and let him know that if he got there before me to go ahead and let himself in and begin the job.  It took me about 30 minutes to get there and when I arrived he was already done with the three re-keyed locks and had the old knob style deadbolts out and ready for the keyed deadbolts.  I then had him install the two deadbolts.  He was super quick, professional and pleasant to deal with.  Price was reasonable if you think about what you could lose if someone with a key lets themself in and steals all your junk.  I would def use them again.
Yes, I recommend this pro
$9,950
Roy M.
Apr 2013
5.0
Locksmith Service
Very well done
Yes, I recommend this pro
$14,500
Showing 1-25 of 36

Licensing

Bonded
Insured

State Contractor License Requirements

All statements concerning insurance, licenses, and bonds are informational only, and are self-reported. Since insurance, licenses and bonds can expire and can be cancelled, homeowners should always check such information for themselves. To find more licensing information for your state, visit our Find Licensing Requirements page.

*Contact business to see additional licenses.

FAQ

Brook's Lock & Key Inc is currently rated 4.7 overall out of 5.
Monday: 8:00 AM - 5:00 PM Tuesday: 8:00 AM - 5:00 PM Wednesday: 8:00 AM - 5:00 PM Thursday: 8:00 AM - 5:00 PM Friday: 8:00 AM - 5:00 PM Saturday: Closed Sunday: Closed
Brook's Lock & Key Inc accepts the following forms of payment: American Express, Check, Visa, Discover, MasterCard
Yes, Brook's Lock & Key Inc offers free project estimates.
No, Brook's Lock & Key Inc does not offer eco-friendly accreditations.
No, Brook's Lock & Key Inc does not offer a senior discount.
Yes, Brook's Lock & Key Inc offers emergency services.
Yes, Brook's Lock & Key Inc offers warranties.
Brook's Lock & Key Inc offers the following services: Locksmith - residential, commercial & government as well as home and auto lockout.
Automotive keys generated if you do not have a key. We can copy and clone electronics from your key.

Contact Information

4320 University Dr NW, Huntsville, AL 35816

Service Hours

Sunday:Closed
Monday:8:00 AM - 5:00 PM
Tuesday:8:00 AM - 5:00 PM
Wednesday:8:00 AM - 5:00 PM
Thursday:8:00 AM - 5:00 PM
Friday:8:00 AM - 5:00 PM
Saturday:Closed
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