Best Stamped Concrete Inc

How do I begin to tell you what a FABULOUS job the crew did at my house.
I first want to speak of the Owner: Allen Roeber  and the Employees on the crew.
Allen was a super nice guy, he was friendly, knowledgeable and understood exactly what I wanted done. He gave a very fair estimate and based on the estimate and my vibe from him, I chose Best Stamped Concrete. Professionalism to me is super important. Allen actually was able to come out and quote my job sooner than anticipated and I really appreciated him coming sooner.
The job was able to start a few days sooner because he had a schedule change from a very large job and could fit me in sooner. BIG PLUS for me I was thrilled.
The crew started on Monday morning. They were PROMPT and they were so very nice. I will call them all GENTLEMEN not workers, because they were ALL respectful, kind, nice and very concerned with making me happy and doing a good job. I have been in customer service my entire working life and I must say the crew was customer service 100%. They were kind and answered my questions without hesitation. They didn't mind me watching and learning what they were doing. They were so very careful on my property making sure everything was done without any damage. They ALL showed great pride in their work. I noticed how very well they all got along and their work flowed like a well oiled machine.
Day One: Three man crew arrived. They removed the old concrete which was to me a hard job, but they did it with care and ease. They framed up the area where the concrete pour would go. They ran laser level on the project to be sure the concrete would drain to the proper places.
Day Two: Seven man crew arrived today. They arrived promptly, dumped gravel into the areas to be built up, placed the rebar all across the areas and began the concrete pour. They worked very efficiently with their 7 man team on pour day. They held up a plastic sheet each time the motorized concrete bucket dumped the load and there were no splatters on anything. I was very impressed again with their care and efficiency.  They worked on setting the concrete into place and at the end of Day Two it was more beautiful than I had imagined. I had a gorgeous patio that flawlessly transitioned into the driveway right up to the carport. The job was more beautiful than I had imagined.
Day Three: Two men returned to complete the job. They cut the control joints into the concrete in a nice even pattern which will allow for any future inevitable cracks to be guided into the correct places. They cleaned up 100% of everything from my yard. They cleaned off the concrete dust from where they had cut the control joints. They pressure washed the existing section of driveway where their machinery had tracked dirt and debris. When they left there was no evidence they had been at my home except for the following:
1. A Beautiful, extraordinary patio and driveway
2. A lasting impression of the gentlemen who worked on my project.
3. My desire to tell my friends that I highly recommend Best Stamped Concrete
I realize that they poured plain concrete at my house; but I can imagine how gorgeous and well done their work would have been if I had the high quality stained, stamped concrete. If a company takes pride in the small things they do that means they do even better on their greater projects. MEN JOB WELL DONE!!!!!  I AM GRATEFUL- HAPPY-THRILLED!! The job is more beautiful than we ever imagined!!!!  My husband and family are just blown away!!!!!

Deinitely not as I would have liked it done. I had pointed out to Allen to stay in touch with the guys that were installing my pergola but there was a lack of communication between these two. And the concrete was poured without any notification for the deckbuilder to come in and put their posts up and run electricity to an outlet for lighting around the pergola. Nobody talked to each other and the concrete was done and poured without me knowing what should have been done until later when the deckbuilders ccame but by then it was too late. The owner never came once to look what kind of job his employees were doing. And charged me $300 above the agreed upon amount. Possibly to recover from having to pay the Deckbuilders for their lost money on the lighting they were not able to do. Well I wanted to go with Professionals this time and make sure they knew what they were doing but as always things get never done right.
But they were fast when they wanted to collect their fee and in the process screwed up my fence gate and told me that they didn't do it. Wonder who did then? Maybe ME ??
I'm just going to have to look elsewhere the next time I need something like this done. Was not very happy about the way they proceeded to do things

unknown

The guys did a fabulous job. Rave reviews from all of our family and friends. They did a lot of extra stuff with no extra fees. Excellent service and great prices.

After checking the BBB records on Best Stamped Concrete, I can see that my experience is not unique. I am currently looking at other providers for this service.

Here is what happened: The sales guy comes out to give me an estimate for staining two concrete porches. I give him specific instructions. He described how they would hang plastic on the walls and brick to protect from splatter, etc. A few days latter, he sends two guys out (one experienced, and one that didnt know what he was doing). Luckily, the experienced guy did the front porch and it looks pretty good. The other guy did the side porch, and it is screwed up. He spattered the stain on my house, bricks, sidewalk pavers and and got stain on an area that was suppose to be protected. I blew a gasket... no plastic, no masking, splattered on paver sidewalk and he stained an area that was NOT suppose to be stained per our agreement. I began working with the owner from then on. The owner was professional and wanted to make it right. The experienced guy worked hard to correct everything. I eventually paid them... I do not recommend using them UNLESS THE OWNER AGREES TO DO/SUPERVISE THE JOB HIMSELF.