Safelite AutoGlass

I’ve used safelite before and haven’t had an issue. I don’t know what was going on with the guy they sent out today. My original appointment time was 12-2. Guy (Corey) shows up at about 4:10. He calls me from my driveway, which I thought was suspicious. Never rang doorbell or came to my door. I went outside and he told me he had the wrong windshield and couldn’t do the job. He offered no solution other than he could order the right windshield. I told him I’d take it to a local shop and get it done. Neither he nor his manager seemed too concerned about having to refund my money or for having me wait all afternoon. Since he was running late and it was about to get dark, Cory didn’t seem too enthusiastic about doing any work. In my opinion if there were additional questions about which version of windshield, then someone should have asked during the appointment setup. It also wouldn’t have hurt to show up with both types of windshields if there was any doubt.

So far so good

Employee was very professional. Repair was done so well that you can hardly see any defect in the window. Superb job!

Very fast installation. Clean and comfortable waiting area with refreshments and kids area. Two technicians were available so it only took about 30 minutes. I chose to have the worked performed in-store because it fit my schedule the best.

Excellent.

Great! Would recommend.

Never had them come out. This is the second time I've sent in this notice. Your company has made plenty of mistakes, and I have no need for your company anymore. Please cancel my membership and you not contact me anymore. Thank you

Service was great.

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They did fine. They came when they said and they put in my windshield.

I had to take it back to them two times to get if fixed.

Never got beyond the very high price of $ 937 while all other quotes were around $ 250 this is a non rain sensing windshield for 2015 Altima SV

I called around before going on an out of town trip to see about getting a windshield replaced in my car. It needed to be a quick repair since I was leaving in 2 days. I called the 800 number provided on Safelite's page and was assured my windshield was in stock and could be replaced the next day. I made an appointment to drop my car off first thing the next morning. I got the local number and contacted the local business two additional times and repeated that I needed a replacement windshield and not just a repair. I was told by Kristen that the windshield was in stock. I arrived at 6:45 to drop my car off for the windshield repair. I saw the men working in the garage and smoking while working on the vehicles. I wasn't too happy about this. I then went inside to drop off keys and to complete any necessary paperwork. My paperwork could not be found. After 15 minutes of looking, it was reprinted from the computer. I handed over the keys and left. At 9:30 I received a call from the 800 number saying the repair could not be done until 9 days later because they did not have a windshield and an appointment available until then. I promptly called Kristen back at the local number. She rudely informed me that she thought it was a repair. I recounted the conversation from the day before. She claims the dispatcher at the 800 number told her repair. I asked what I should do. She responded she didn't know, but I needed to come get my car. She continued to speak over me as I tried to ask questions. I frantically started calling around to find another windshield, and I did. When I went to pick up my car Kristen sat with her back turned to me. A man from the shop had to come and give me my keys after I stood there waiting. She never acknowledged me or apologized for her mistake. I found her rude and not customer service oriented. I would not recommend Safelite based on my experience with the one appointment I tried to make.

They did do a good job, but it took a long time. I was given an exact price for the work. The end result was perfect. I was very happy with it. The only thing I did have a problem was that it took longer than expected. I would use them again in the future.

I was not very satisfied with Safelite. They had glass replaced in the rear panel and now it rattles. The glass is shattered and there is the panel there that they were supposed to clean. They failed at what they said they were going to do, which is clean it up.