Ultimate Gutter Guard Birmingham
About us
Ultimate Gutter Guard is a division of Southern Industries. Started in 1966 in Augusta, GA. We service the metro Atlanta, Birmingham & Greenville and their surrounding areas. We offer a sizable variety of Energy Star™ rated products like Gorell™vinyl windows and eShield™ energy barrier that will help trim homeowners’ monthly energy bills and can even qualify for energy tax credits.
Business highlights
Services we offer
We offer gutter repair, attic insulation, bath systems and siding., gutter replacement, windows
Amenities
Free Estimates
Yes
Accepted Payment Methods
- CreditCard
| Number of Stars | Image of Distribution | Number of Ratings |
|---|---|---|
| 67% | ||
| 13% | ||
| 0% | ||
| 0% | ||
| 20% |
"We are on the job site today and are working to complete the majority of their complaint. The rest will be resolved as soon as the window arrives and we can schedule the installation. We will give them the $25 gift card that we promised. We did install windows on their home. Unfortunately three of the sashes and frames were delivered cracked and we needed to reorder them. Since our windows are custom manufactured it does take approximately three to four weeks to for them to be delivered. The worksite was not cleaned up to our standards and we went back out to correct that. We went back out to the customer’s house on March 14 to correct the situation. This was an unusual circumstance for us and we are doing everything in our power to correct this and to make them happy just like we do for all our customers."
Repairs on the leaking join and downspout were not. Repeated attempts to coordinate a repair for these last two items failed to result in effected repairs.
The circumstances of this company's failure to effect repairs are these:
1. Corporate offices located in South Carolina.
2. Satellite offices in Atlanta, Georgia and Hoover, Alabama.
3. No local or regional installations crews near Huntsville, Alabama (sic. Harvest). Teams originate from Atlanta - a four drive away.
4. Lack of due diligence on the part of the "Regional Manager" to make a best effort to resolve customer complaints.
5. Lack of Quality Control of installations by sub-contractors in the field with Field Supervisors and inspection of work performed.
6. Persistent failure to advise, consult, inform or offer reasonable accommodation to customers needing work performed when they are not otherwise obligated by family or work responsibilities.
Overall. This company is out-classed by local contractors if only because these folks are local and can be contacted with confidence that they will show up to fix what's not done right.
7-13-2011: All problems resolved. Once again, persistence and communication with the Company finally paid off. Company has demonstrated due care a diligence in resolving our original complaint. 6/30/2011: Wrote e-mail to Corporate headquarters outlining my complaint. Response was timely. Their ".. Best man" will show up on 2 July at 4 pm to effect repairs. I'm dubious, but hopeful. I'll update once I see what happens.
7/5/2011: Repair team not schedualed until 4 pm today. Had to slip the visit. We'll see.
7/8/2011: I've got to say, once focused on the issues, The Ultimate Gutter Guard field team get it right. The problems elucidated above have been resolved and the company has demonstarted due dilligence and care in making things right. I can now advise folks, with the greatest of confidence, that the company will do good work and has demonstarted a good faith effort to make it right. I will revise my scoring of the company as well.
Licensing
State Contractor License Requirements
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