Superior Heating & Air

"Thank you for your honest review. You spelled out the good and the bad with your experience with our on call technician. I realize the lack of understanding on pricing by the general public. It is very hard to understand the true cost of running a business with inventory on each truck, truck repairs/replacement, gasoline, tools; taxes that must be paid, sales, income, property, tags, payroll, social security, medicaid; insurance, workman's comp, general liability, vehicle; rent, advertising, building maintenance, utility cost etc....... I am sorry that you feel you were over charged. We work off of a flat rate pricing program that takes all of those things into account. I appreciate the good comments on our professionalism, punctuality, quality and responsiveness as well as the negative ones on pricing. I thank you for your business and we will be more than happy to take care of you in the future should you need us. Joey Usery President Superior Heating & Air Inc."

"Our first priority to our customers is to repair the system back to factory specifications. In Mrs. [Member Name Removed]'s case, we gave her the cost of replacing the indoor coil to save her future repair costs and avoidable problems with other components of her a/c system. We could have simply pumped freon into a system with a known leaking indoor coil and never mentioned the real problem, resulting in shortening the lifespan of her system. If she had chosen to put freon in it, her bill would have been around $250.00. I operate this business like I would want someone to deal with me and have for the last 13 years. I can understand not wanting to repair a system correctly or purchase a new one when it cost beneficial in the long run to do so. Heck, I own a heating and air company and I do not like to repair or replace systems @ my own home, but it is a part of home ownership and I have bite the bullet the same as my customers. It is unfortunate to have to reply to false claims on Angie's list, but like other social media in today's world, it is easy to throw out accusations to the general public while hiding behind a computer in the safety of your own home. I have pictures of a clean system and a leaking indoor coil @ Mrs. [Member Name Removed]'s home. Our technicians take pictures with their cell phones in case there is a question about the work to be performed. Joey Usery President Superior Heating & Air Inc."

"While the internet is a wonderful thing in most cases, it also allows individuals to post totally FALSE accusation without repercussions. There are very few things in her review that are factual: We did installed a system in the home that she now owns on 8/27/2007. We had a preventative service agreement with the original owner in 2008 and 2009. I cannot tell you when the house sold, but I can tell you that we had no contact with the new owner until 6/13/2012 which would have put the age of the unit @ 4 years and 10 months. (A far cry from 2010 and a few months after her purchase according to her review.) She was told on 6/13/2012 that the warranty was not transferable to her and there would be a charge for replacing the failed motor ($730.00, which again is not $1000.00 as her review states.) According to her review and the phone conversation that I had with her yesterday, she is a lawyer. I do not know if that is true or not, but she repeated it several times, I will assume to ensure I was aware of her profession. I am unimpressed with the fact that she is a “lawyer” and doesn’t have the moral character to tell the truth. I cannot tell you what type of problems that she has had with the system after she refused our services/repair on 6/13/2012. I also cannot tell you the qualifications of the heating and air company/individual that she has hired in the last 2+ years to work on her system. What I can tell you is that I have records of every time we have been on the property to install, service or repair the system located @ her home along with records of every other customer that we have serviced in the last 12 years. You can read the other 65 reviews that we have on Angie’s list and get a pretty clear picture of my character and the character of my business. Sincerely, Joey Usery President Superior Heating and Air Inc."