Complete Restoration Services Inc

"We completed around 25% of a $200k project according to the contract. Everything we built is to code, the homeowner is referring to his back-yard sloping into his garage (which is against code) and is not in the contract to fix. He was notified of this and said he would take care of it himself in an email! During the demolition of the house that was burned, with an excavator and many dumpsters, the driveway was scratched near the garage and a small 2ft crack was made near the street. This happens when demolishing a house and is covered by homeowner insurance. The homeowner spent 35 minutes cursing, yelling and accusing Jason of all kinds blatant lies. He then sent a long chain of emails demanding that he doesn’t have to pay his invoice and if we didn’t agree to his terms he would leave negative reviews. We obviously are not going to cave to some odd form of blackmail and took it very seriously, slander is serious and lying about us to try to avoid paying a bill is unacceptable. We have done nothing but good work and worked for estimates approved and/or written by his insurance company. We informed the homeowner that our electricians were bidding the job too high. This obviously confused him. We did no electrical work, and did not invoice for any! We are a small family owned remodeling contractor, over the past 10 years we have completed about $10mil in revenue of remodeling and insurance claim repairs for thousands of customers. Never in our companies history have we ever had a customer like this (except for the other F review for a customer we caught on to early and refused to work for!). I guess it’s bound to happen eventually. Please refer to our other reviews, and if we have worked for you please leave a review to help let people know the kind of work we do and the integrity we have. We are unfortunately initiating arbitration and will update this response with the decision made by the arbiter. If you have any questions about this circumstance feel free to ask us! It's a crazy one!"

"Customer seemed irrational upon first meeting. He noted he had an attorney involved and planned to sue his neighbor, we did not feel it was a good fit for our company with all the great business we currently have going for other Angie's list members. We tried to politely decline the work, he immediately went into a cussing tirade to my estimator over the phone. We feel we made a great decision for our business in declining to work for this customer."