RocketCrete Huntsville

Rocketcrete Huntsville was hired on 7/18/24 to pour concrete for the concrete footings for a brick fence that was to be constructed around our property. The additional scope of work included an 80ft long sidewalk extending from the back patio to the edge of the driveway. The issue was noticed and immediately pointed out after the completion of the sidewalk. The owner's father (project manager) was informed about the issue of the concrete. Given the scale of the project, 3 concrete trucks had to deliver concrete. The concrete mixture from the first two trucks had no issues, but the concrete mixture from the 3rd truck was noticeably very watery and had not been mixed well. The mixture from the 3rd truck was used to form the majority of the 80ft long sidewalk. The first two sections of the sidewalk had been formed with concrete from the 2nd concrete truck and it was perfect. Since there was a very visible difference in how the concrete from the first two beginning sections of the sidewalk looked in comparison to the remaining sections as it was drying, I immediately pointed out the issue to the owner's father. He brushed me off and said, "just wait a few days, let it cure, and if it doesn't improve, we'll return to fix it." The curing process didn't need to occur to conclude there was a problem, I could see there was going to be spalling, discoloration, and efflorescence, all of which is unsightly. I informed Ryan (owner) on July 20th and sent pictures via text message. He told me he would stop by my home to check the sidewalk and supposedly he did on July 20th and informed me that the dust on the sidewalk was the concrete scaling. Via text, Ryan stated, "Will you allow me a chance to fix it before we make the decision to rip it up and replace? Fast forward to now, after unreturned calls, ignored text messages, and an excuse about having to hire a new crew, the owner LIED about his intentions of fixing the sidewalk. I am not sure why he would want to conduct business this way and not offer a resolution. Other individuals left reviews on Yelp that expressed Ryan's refusal to remedy their issue. He is misleading and will give you the impression he'll return to make it right but soon after ignores your calls and messages. Disappointed! I need the sidewalk fixed or a refund! Do yourself a favor and do not hire this company because if you have an issue afterwards, it will NOT be fixed.

Upon meeting Ryan and getting a quote, we received total assurance that if anything was not to our liking, or done wrong, it would be fixed, free of charge. We have a LOT wrong. The crew showed up. There was not anyone that spoke English, and I do not speak Spanish. They kept putting an interpreter on the phone, who then kept putting another interpreter on the phone. They trashed our yard, so we are going to have to do a lot of landscape clean up. They built the sidewalk up on the surface rather than digging down and making it level with our lawn. It slants toward our house, do drainage from gutters is going to accumulate at the base of my house. They did our patio extension 2 feet short of what we had asked for. They promised they'd move sprinklers, and covered them instead. The list goes on. I messaged Ryan letting him know of the issues. I did not get a response. The next morning (Saturday) at 7:15 A.M. his crew was ringing my door bell. Again, no one that showed up spoke English, so we were using Google Translate on our phones to try to communicate. In the end, they made more of a mess of the yard, and left without fixing anything. Because I refused to pay the 2nd half of the fee until they addressed my issues, Ryan and Arnaldo (BC Concrete) came out on Monday to look at it. Ryan did not remember where the measurement for the patio extension came from. But sort of acknowledged that it was not correct. Did not apologize once, or acknowledge any wrong doing. He asked what we wanted done. Out of everything we could have asked for, all we did ask was that they extend the patio the additional 2 feet. We were not even asking them to dig up and redo what was already there. He said they could come out Wed. or Thurs. I said Thursday. He then went to talk to my neighbor. I waited outside for about 15 minutes for him to come back and confirm Thursday. He did not come back. I did not hear from Ryan again. Thursday morning, I messaged him asking to confirm that they were coming, and what time. No response. Later that evening, I messaged again asking if we were just done doing business together, or if he was going to send the crew another day. No response.

Repaired my driveway and met all expectations

Their communication is probably the worst that I had.

Ryan and his team did a great job with my driveway replacement. Highly recommend

Crew worked 14 hours to frame up the driveway. Showed up at 5:45am day of concrete pour. Excellent finishing work. Ryan and Arnoldo always communicated questions and recommended solutions for the best result. Will definitely use them for additional projects.

The professionalism, quality of work and expertise of RocketCrete was outstanding. They are my only supplier for concrete work going forward. I highly recommend them for any concrete work that you need done.

Honest people who did an excellent job! Highly recommended

RocketCrete exceeded all of our expectations!