We are an Apple Authorized Reseller and an Apple Authorized Service Provider. We sell all apple products except for the iPhone. We do both in warranty and out of service. At LifeBytes you will find all the Apple related accessories that you want and need. We offer training classes to teach you about your apple devices.
Business highlights
14 years of trusted experience
Services we offer
We are an Apple Authorized Service Provider. We do both in warranty and out of warranty service. If you have a service need or want to upgrade your system stop by and see one of our Apple certified engineers.
On the following Saturday, it was pouring down rain. I figured they would not be very busy, so I stopped in. There was one customer, browsing. A different employee, behind the desk asked if he could help me. I asked if the man I had had the appointment with was there. He said, yes, and asked for my name. He was gone a few minutes and came back and said that "He" was working on a computer in the back and could not come out. That is the kind of Customer Service they have given since day one. Arrogant, dismissive and not accomadating. Every Mac Store I have ever been to in larger cities is always buzzing with activity, people smiling, employees helping customers, excitement. Not here. They are NOT a Mac store. They are an independent store that handles Apple Products and their service and attitude do not represent the Apple name as others do.
Description of Work: I had made an appointment for 11:00 am on Wednesday. When I arrived, the man behind the desk said the man I had appointment with was not there. He also, looked at me like I didn't know what I was talking about. No apology, no nothing. He did ask if I wanted to leave my name and number. I did. Six days later, no call. So, therefore the provider did nothing.
Rating Category
Rating out of 5
quality
5.0
value
4.0
professionalism
1.0
responsiveness
1.0
punctuality
1.0
Response from LifeBytes
In this situation, yes, we did have an issue that day. We were short handed and planned to help [member name removed] as soon as possible. Within about 10 minutes, Matthew Long, the one who has helped [member name removed] countless times without any charge for service became available and [member name removed] had left. We help people everyday without appointment, and without making them pay for it. We also offer free Mac Classes on Tuesday nights to the public and free iPad classes to the public on Thursday nights. LifeBytes is all about customer service. We apologize for the inconvenience in this case and will contact [member name removed] to resolve any issues. If you go to a real Apple Store, you won't get service right away since they are so terribly busy. We alter that mentality by helping people as quick as possible, even if it's only 10 minutes.
Contact information
3800 Gulf Shores Parkway, Suite 218, Gulf Shores, AL 36542
All statements concerning insurance, licenses, and bonds are informational only, and are self-reported. Since insurance, licenses and bonds can expire and can be cancelled, homeowners should always check such information for themselves. To find more licensing information for your state, visit our State Contractor License Requirements page.
*Contact business to see additional licenses.
Service Categories
Computer Sales,
Computer Training,
Computer Repair
FAQ
LifeBytes is currently rated 1 overall out of 5.
Sunday: 1:00 PM - 5:00 PM
Monday: 10:00 AM - 8:00 PM
Tuesday: 10:00 AM - 8:00 PM
Wednesday: 10:00 AM - 8:00 PM
Thursday: 10:00 AM - 8:00 PM
Friday: 10:00 AM - 8:00 PM
Saturday: 10:00 AM - 8:00 PM
LifeBytes accepts the following forms of payment: American Express,Discover,MasterCard,Visa
Yes, LifeBytes offers free project estimates.
No, LifeBytes does not offer eco-friendly accreditations.
No, LifeBytes does not offer a senior discount.
No, LifeBytes does not offer emergency services.
Yes, LifeBytes offers warranties.
LifeBytes offers the following services: We are an Apple Authorized Service Provider. We do both in warranty and out of warranty service. If you have a service need or want to upgrade your system stop by and see one of our Apple certified engineers.
Contact information
3800 Gulf Shores Parkway, Suite 218, Gulf Shores, AL 36542