Coastal Alabama Cooling

If I could give zero stars I absolutely would! I called for a diagnosis and possibly a repair for my outdoor unit that quit on me last night. The techs came out and ?tried? to diagnose the issue but had absolutely no idea what they were doing. It is very obvious that they are not properly trained or qualified for the role. After about an hour of messing with my unit a tech walks up to me and asks to see my inside unit. I ask him how things are going and he said ? I think I just blew up your compressor? in shock I said well how do you know and he said ?I hooked something up wrong?. I spoke with one of the owners which is just absolutely rude and did not want to hear that they did anything wrong. I stated I called you to fix my unit and yet it is still not running and the techs left the power turned off and still billed me. He was just trying to make it my fault and not take responsibility for anything. PLEASE do yourself a favor and find someone else CAPABLE!!!!

Richard & Luke arrived promptly on time. They did a thorough inspection of our HVAC system and provided plenty of pictures of what they did and what issues they found. Very knowledgeable and answered all of our questions

Shiver me timbers! I recently had to replace my entire HVAC system, indoor and outdoor, and let me tell you, Reggie and his team at Coastal Alabama Cooling are absolute champions! From the moment they stepped into my home, they treated me like family, ensuring every detail was taken care of with precision and care. With their expertise, my home has not felt this cool in 15 years! Not only did they provide top-notch service, but they also went above and beyond to assist me with financing, alleviating any worries about high interest rates. Living on the Gulf, the upcoming thick, humid heat can be unbearable, but thanks to Reggie, Luke, and Richard, I am prepared for whatever Mother Nature throws my way. Their prompt and efficient service is unmatched. In Lower Alabama, waiting for HVAC help can feel like an eternity, but with Coastal Alabama Cooling, relief was just a phone call away. Compared to other companies I've dealt with in the past, this experience was a breeze. I am a customer for life! If you are in need of HVAC services, look no further than Coastal Alabama Cooling. Thank you, Reggie and the team, for everything you have done!

So far the installation went great! Hope their service is terrific!

Coastal Alabama Cooling just installed our new HVAC system. Richard and Luke were both friendly and professional throughout the whole process from beginning to end. They explained everything about the inside and outside units and answered any questions that we had. They took care when they were working and cleaned up everything before they left. We could not have asked for a better outcome. Thanks!!!

Richard is a complete professional and knows his stuff! Clean, reliable, on time, got straight to work and worked carefully, but quickly. He and his helper Luke never slacked off and got a complete HVAC replacement done faster than expected. Although I will probably never need another system, if I do, he is the only one I would call. And I will sing his praises to anyone I come across who needs help with theirs.

From the quick response and appointment, to the technician showing up on time and performing system maintenance thoroughly, Coastal Alabama Cooling was top notch in my book. When they left, everything was clean and orderly and operating better than ever and the price was exactly what I was quoted - no surprises! I feel comfortable knowing my HVAC system is ready for summertime. They will be my first call from now on.