Patch Adams Roofing and Chimney

"A formal estimate was provided at the time of service explaining in detail what needed repair. What I remember about this appointment, which did not originate on Angie's List, was I gave an estimate to Mrs. [member name removed] and she was very nice and attentive as I explained the issues I found. When Mr. [member name removed] arrived at the end of the appointment, unfortunately after already providing Mrs. [member name removed] with an estimate, he was quite rude and dismissive regarding the items I identified. I was under the impression he wasn't concerned about having these problems corrected. In fact as I explained how one particular problem would cause water to drip on the firebox, he was arguing that wouldn't happen and at the same time Mrs. [member name removed] said she had recently heard this happening. I don't recall any discussion about "unusual" odors, but this can occur when a chimney is not cleaned annually such as was the case here. I could be wrong, but I believe I was told it had been at least seven years since the last cleaning. I think it is interesting he chose to place a poor review of our company on Angie's List when we gave them a discounted rate of $70 off our normal price; a price which is normally only offered to those who purchase a Groupon offer. I believe the real issue here is that the repairs necessary are expensive because a boom lift would be required to work on this chimney that is over 40' tall. As I left this appointment, I was not interested in Mr. [member name removed] hiring my company to do the work. We normally call to ask for a decision within two weeks of providing an estimate if the customer does not contact us first. I did not attempt to reach out to Mr. [member name removed] ; so what he says about me not following up with him is true. I never feel comfortable doing work for customers who erroneously believe negotiating a lower price requires being discourteous and condescending. I'd prefer to work with customers who can understand the value and need for the service we are providing. Had he called to approve the estimate, we would have followed through and completed the work; but I was not interested in pursuing this business relationship."

"We did have a missed appointment because of my mistake. We had a job scheduled earlier in the day took longer than expected and I, as the owner, personally made a mistake because I failed to call to reschedule. We called that following Saturday to see if we could drop by to install the plate since I had a crew in your area. I apologized to member was for the missed appointment the previous week and explained to him it was my fault. I am sorry we never met so I could have had the opportunity to apologize to your personally for the missed appointment."