REGENCY AUTO CO

Terrible! Provider was to repair the sheet metal portion of the right rear quarter panel on my 2007 Chevy Monte Carlo SS.  The damage that was done when my car was hit was mainly on the sheet metal and not on the plastic pieces to the bottom and to the rear of the sheet metal damage.  The body shop did an excellent job of repairing the sheet metal portion but they damaged the rocker molding below the damage and dislodged the splash guard just to the rear of the damage in the fender well.  I showed them the gap between the fender/sheet metal and the plastic rocker molding and told them that this gap was not there when I brought the car in for repair.  I also showed them the splash guard in the fender well that had been displaced during the repair process.  Their reaction was that they did not take the rocker molding off so therefore they were not responsible for it due to the fact that it was not wrote up as being damaged in the insurance claim.  I told them that it wasn't damaged in the wreck.  I told them that it was damaged during their repair of the sheet metal/fender.  I also told them that the splash guard was displaced also during their repair effort.  Basically they told me that I would have to go back to the insurance and tell them that the rocker molding would have to be paid for to repair by the insurance instead of them repairing the item that they damaged during the original repair effort. The insurance basically covered for the shop and more or less found a scratch that I couldn't see and the adjuster wrote up a supplement claim to basically cover removing the rocker molding and buff it out and then replace the broken mounting clips that were broken by the shop.  The car went in the shop for another week to remove, paint, and replace one plastic molding piece. The insurance adjuster did not write up the supplement to paint the molding.  All that was supposed to be done was to remove it buff a small scratch out and then replace.  They ended up getting the claims adjuster to come back out to the shop and write up additional money to paint the molding when this wasn't what was originally the problem.  After I got the car back after this second round of repairs, they had failed to replace on of the screws in the front of the rocker molding and they still had not set the splash guard from when it had been displaced from the first trip into the shop.  They said that the splash had dislodged itself from a bowing effect with age of the plastic/car.  They said that I would have to go back to the insurance and see if they would pay to replace this splash guard. Basically they told the insurance that the splash guard was not damaged in the wreck and that it had displaced itself due to age and the insurance would not pay to replace it since it was not damaged in the wreck.