BamaClean - Florence & Russellville, AL
About us
Once you have experienced the cleaning power of the BAmaclean patented Vortex Cleaning system you will not settle for anything less. Experience: We have been in the cleaning business for 22 years. In that time we have cleaned tens of thousands of square feet of carpet, and area rugs, not to mention thousands of chairs, sofas, auto, boat, and RV interiors. Our combined experience and training means that not only will we be able to get your carpet, and upholstery as clean as possible, we will be able to perform the work at a fair price and without risk of damage to your valuable furnishings. 100% Money-Back Satisfaction Policy: When you schedule your cleaning with us, we will come to your home or business, assess your cleaning needs, and provide you with a firm cleaning quote. Then we will connect our cleaning tools and show you how we clean and what the results will be. Then, once you've seen how well your furnishings will clean up, with your approval we will clean the rest of the areas you agree to. That way, you'll know what to expect of our cleaning, how much it will cost, and how it is done with no surprises. After we have finished cleaning, if you feel that any areas need to be gone over again, we will happily re-clean them for you. Finally, after we are done if you are dissatisfied, I will refund you the cost of your cleaning job IN FULL. Even after I'm and gone I'll give you 2 days to call back for a free re-cleaning if any spots that we cleaned reappear. If for any reason you are still dissatisfied, I'll refund you the cost of your cleaning job IN FULL. Not a pro-rated amount, not a portion of your cleaning invoice- We will refund every penny you paid us to clean for you. “Satisfaction Guaranteed or it’s FREE”!!! What could be fairer? Visit our web site fore coupons www.bamaclean.com.
Business highlights
Services we offer
Carpet cleaning, fire and smoke damage clean up., flood water damage clean up & drying, tile and grout cleaning, upholstery and sofa cleaning
Amenities
Emergency Services
Yes
Free Estimates
Yes
Accepted Payment Methods
- CreditCard
| Number of Stars | Image of Distribution | Number of Ratings |
|---|---|---|
| 89% | ||
| 11% | ||
| 0% | ||
| 0% | ||
| 0% |
"Thank you for your review its always a pleasure to work with such a great group."
"Thank you. Customer satisfaction is our #1 goal."
Carpet cleaning went well and my white master bedroom carpet looks amazing! My couch too looks great. At completion of services they requested payment and I brought out my VISA card.... They were unable to run it due to weather and said that their boss would call me later to get the number....I got a call about 30 minutes after the service crew had left stating that their boss required a check and that they would be back in a few minutes to pick it up. Needless to say this was not our agreed upon method of payment, not to mention that the charge went up from a little over $200 (quoted price) to over $500! Needless to say, I find this to be very poor customer relations, not to mention a potential financial hardship for some people.
UPDATE: They did try and contact me about changing my payment method after the fact (and this review)....
HOWEVER>>>>
After looking at the white master bedroom carpet on a sunny day as well as looking at the couch....NEITHER were clean! We paid ALOT extra for "urine" removal and all the spots on the white carpet re-appeared the following day. We paid over $200 to get a microfiber couch cleaned and it too still looked dirty in daylight...
Use this expensive service at your own risk....
"Dear Mrs. [member name removed], I am sorry to hear that we fell short of your expectations. When our techs came in yesterday they advised that we had a few misunderstandings with your job. I tried to contact you by email as well by phone just a few hours after you had your work done I am sorry that we were not able to reach you. As for your concerns: Carpet repairs are not always possible and our service techs did not feel the repairs would yield a satisfactory result. As I had mentioned in my email I would be happy to take a look and see if my 22 years of experience in the field may be of further help. We are sorry for the problem with the Visa payment as you mentioned bad weather is sometime a problem with wireless equipment. I was trying to contact you yesterday to take your payment over the phone but could not get a hold of you. Please call if you would like to proceed with that form of payment. Pricing over the phone without actually seeing the work can some time be difficult. We never quote a price on pet stain and odor removal over the phone. We can give an accurate estimate as to what the cost of cleaning will be but not pet stains. We always give a full estimate before we begin work and advise that the customer is not obligated in anyway to have the services performed. I am happy to know that you were happy with the cleaning services because after all that is the main goal, however I am truly sorry that your experience was not 100%. Please contact me at my personal number listed in the email I sent so that we can make you a 100% satisfied customer. Sincerely AJ Ruiz Owner / Operator BamaClean"
We needed to have our carpet cleaned before our Christmas party. We have 4 kids (all under 8) and 2 dogs...so we REALLY needed to have clean carpets! We called this company and they were very professional on the phone. They gave us a very accurate quote over the phone. When they got here, they looked very professional...I instantly felt good about my choice of carpet cleaner. When they were done with my carpet, they looked and smelled wonderful. Since they were already here, I also had them clean the tiles in my kitchen and dining room...what a difference! I would definitely call them again and recommend them to family and friends (which I have already).
Licensing
State Contractor License Requirements
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