Tommy's Contracting

"Tommy’s Contracting takes pride in the quality of our work. We strive hard to make sure the final result meet the customer’s expectation and we are very disappointed that this customer could not be satisfied. I am not always at a job site, but am in constant communication with my crew. The difficulties on this project came from continual redirection from the customer. Case in point, we discussed how the tile will be laid both at the store when it was purchased and sitting at the customer’s kitchen table. When we laid it out, they changed their mind again and wanted the original pattern, which we again accommodated. There were a host of changes every step of the way such as installation of a new window and addition of a shelf in shower which did added to the cost. There were other small changes where we absorbed the cost. This customer is very hands on, and inspected our work even before we were finished. The wife actually walking on shower floor before it was cured which is probably the source of their problem. We take the utmost care in all the work we do, we have installed numerous showers and never had a problem. Because we were experiencing so much interference, when we set the tub in place we left a sign “Do Not Touch”. The next morning we found the tub sitting in the bedroom because they wanted to check the insulation. When determining the scope of work, we discussed the pipes. The customer did not want to include replacing the drain pipes as part of the project. Since the tub, shower and toilet had to be moved the major plumbing done by us involved the new water feeds to the new locations. All of that works fine and there are no leaks. The main issue is downstairs where the drain goes. We connected in to the existing pipes and all joins were glued and holding to the existing plumbing when we left. I suspect the customer went down to inspect and jarred something loose. The customer’s father is a master electrician, so the customer felt he is knowledgeable when it came to electrical and wanted to work with us. One of my crew and I spent a Saturday doing electrical work under the customer’s direction. Bottom line, we made every effort to satisfy this customer at a significant loss of time and money. We feel we more than fulfilled our obligation. For the customer to request that we return over half the money he paid us is totally unreasonable. He still owed for needed material purchased in his behalf by Tommy’s Contracting."