Reviews
3.01 Reviews
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Showing 1-1 of 1 reviews
Dana E.
Oct 2013
Insurance Agencies
The insurance premiums began at a reasonable price of ~$1200, and after two years with no claims the premium increased to $2080. John could give no suitable explanation.
I called John and sent an email cancelling my policy and it was ignored. When I called to discuss the late fees I was receiving he did not remember the email and told me to send him a new one. He offered no apology for losing it. The homeowner's policy stayed in effect without my consent and beyond my early cancellation.
I subsequently wrote to him about the bad service and requested his supervisor's contact information and he did not reply, but at least my policy was cancelled.
John's service and communication was extremely poor. Whereas Farmer's may be a fine company, there should be much better communication when rates rise at such a drastic level ... and agents should provide a service more than a substandard middleman.
I called John and sent an email cancelling my policy and it was ignored. When I called to discuss the late fees I was receiving he did not remember the email and told me to send him a new one. He offered no apology for losing it. The homeowner's policy stayed in effect without my consent and beyond my early cancellation.
I subsequently wrote to him about the bad service and requested his supervisor's contact information and he did not reply, but at least my policy was cancelled.
John's service and communication was extremely poor. Whereas Farmer's may be a fine company, there should be much better communication when rates rise at such a drastic level ... and agents should provide a service more than a substandard middleman.
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FAQ
JOHN ROGERS INSURANCE is currently rated 3.0 overall out of 5.
No, JOHN ROGERS INSURANCE does not offer free project estimates.
No, JOHN ROGERS INSURANCE does not offer eco-friendly accreditations.
No, JOHN ROGERS INSURANCE does not offer a senior discount.
No, JOHN ROGERS INSURANCE does not offer emergency services.
No, JOHN ROGERS INSURANCE does not offer warranties.