HATHCOCK ROOFING & REMODELING

We used Hathcock because they have been in business for many years. We have heard horror stories about the quality of roofing projects and knew that Hathcock would provide us with quality workmanship. We also had an emergency with a bathroom leak and Cory sent someone immediately. Dillion was very helpful and knowledgeable regarding our bathroom. Cole helped us pick the right shingle and checked on us the morning of our roofing project. The roofers were pleasant and strived to provide quality work.

Cory Clayton of Hathcock, took a 15K deposit from me nearly a year ago and accomplished very little in 3 months. Had to let him go because he was trying to find other ways to string the project along without accomplishing anything. He tried to get by using the cheapest materials. After I let him go, I told him I would need an accounting of how the 15k was applied and the overage returned to me. I especially needed this for my insurance adjuster. He refused to send me this information. He also refused to give me the information of the plumber and electrician who had worked at my house. I had to get an attorney to write demand letters. Then all he did was have his attorney write letters to my attorney, using delaying tactics for several months. He finally sent his version of an accounting, which included jacked-up prices that did not match my adjuster's estimate. Nearly a year later, I still do not have the difference returned to me. Deceptive practices all the way around.

They let me know that my 50 year garrentee was no longer because the manufacturer had gone bankrupt.  Ok....so thought they could replace it with a different manufacture, and I would pay for it.  I called twice within 2 weeks but they never returned my call for an appointment.  After 3 weeks, I called another window company instead.  Will also write a review on them....not a good one.

The workers were fine,and very professional. They were very prompt right on time.I would recommend them.

Carpenter Todd cut off rafters but did not remove all rotten wood. I had to call Cory to correct this situation. Then  while building a overhang over garage door Todd did not remove all the rotten wood and nailed good wood into rotten wood. I .,called Cory who came out and stated he did not see any rotten wood. I am a 62 year old widow who had just  had a accident so I was home while this job was going on, had I not been home Todd would have covered up rotten wood with good wood  and a  few years down the road,  if not sooner the roof would have fallen in. I am not a carpenter but any common person could see the rotten wood which had holes in it and discolored. I then went over everything that was agreed on to be done. at that time Cory said ' oh we never discussed the front of the building where the suffot was also rotten along with other boards. I asked him why would I agree to spend so much on a metal roof and not fix the soffit and eaves. Cory then stated it would be more money if he fixed all the front. I told Cory I did not want Todd back as he was not a true carpenter., for a real carpenter does not nail good wood onto rotten wood. I was told no other carpenter was available. I told Cory we just needed to part ways and it was wrong the way they  conducted business by riping off people by not doing a right job. I started with this company because  years ago I uesed them. Their quote was the highest but I did not mind paying for a good job. I did not get a good job I hired another company to come in and do this job and they found more rotten wood while thye were correcting the work Todd started. I do not recommend anyone  use this company. Anyone can cover up bad work and make it look good but it will not last.

THEY USED CHEAP WOOD WITH A LOT OF IMPERFECTIONS ON THE GARAGE DOOR CASINGS.  WHEN THEY PUT THE NAILS IN THE WOOD, IT SPLIT THE WOOD AT THE TOP AND BOTTOM AND THEY JUST PAINTED OVER IT.

THE SOFIT HAS A JAGGED EDGE WHERE THEY CUT THE WOOD.  THE PAINT IS ALREADY PEELING OFF AFTER ONE MONTH.

THE PANEL THEY PAINTED UNDER THE KITCHEN WINDOW IN THE FRONT OF THE HOUSE  LOOKS LIKE CRAP.  THE OLD PAINT WAS PEELING OFF BEFORE THEY PAINTED AND ALL THEY DID TO IT WAS HIT IT WITH A WIRE BRUSH AND THEN PAINTED OVER IT.  ITS OBVIOUS WHEN YOU LOOK AT IT BECAUSE YOU CAN SEE THE OLD PAINT UNDER THE NEW PAINT THAT WASN'T REMOVED.  WHEN YOU WALK UP TO THE HOUSE THAT PANEL UNDER THE KITCHEN WINDOW IS THE FIRST THING YOU SEE.

AFTER THE WORK WAS DONE I CALLED BUT GOT THE ANSWERING MACHINE.  I LEFT A MESSAGE BUT NOBODY CALLED BACK.  WHEN I SENT THE PAYMENT IN, I WROTE ON THE BILL THAT THE CASING THEY INSTALLED AROUND THE GARAGE DOOR WAS CRACKED IN TWO PLACES BUT THEY NEVER FOLLOWED UP OR CALLED.

THE GUY THAT COMES OUT AND DOES THE ESTIMATE IS NOT THE GUY WHO DOES THE WORK.  THE COMPANY SHOULD FOLLOW UP ON THE WORK THAT THE SUBCONTRACTOR DOES.  THE SUBCONTRACTOR WHO DOES THE WORK DOESN'T CARE WHAT HIS WORK LOOKS LIKE OR IF THE CUSTOMER IS SATISFIED.  HE STILL GETS PAID.