Five Star Flooring USA, Inc.

I hired the provider in April 2024 to complete flooring work and replace a shower. Since then, I’ve experienced two main issues — the grout on the shower bench is coming loose and the flooring wasn’t installed properly. On top of that, the provider caused damage to my property, including holes in the wall. The last time I heard from them was on March 14th, 2025, when they said they would come back to fix everything, but they never returned. I paid approximately $10,700 in cash and signed a contract for the work, which included a five-year warranty. At this point, I’m simply asking for them to come back and complete the job as promised.

Job went well.

Job went well.

Excellent. Easy to work with. Professional service with people who wanted to do the job well and cared about what they were doing.

A problem in kitchen and one bathroom with moving the refrigerator and one toilet had previously been installed wrong but the flooring guys were real problem solvers and did a great job!

Everything they told us they would do they did and then some. They shined up the flooring when finished they did a beautiful job and at a competive price. I wouldn't use anyone else.

The job is beautiful. From the sales people to the installers they were professional, courteous and very attentive from start to finish. Throughout the installation process the sales people came and double checked on the progress and followed up throughout the completed job. They were wanting to make sure I was 110% happy with the overall quality.