Clay's Htg&Clg

"First of all, Clay's Heating and Cooling does not have a "crew." We are a company of two people, who do not yell at one another. We were called, by the customer, to come out to her house and see why her a/c was not working. We determined that the outdoor fan motor was not working. We went inside to tell the customer our diagnosis. After we told her that it was the motor, she then asked us about installing a new system. We talked about that, and she stated that she would like a new system instead, because she has had a lot of problems with the current system. At this point we had a verbal agreement. We also made arrangements to come back with the contract for the new system, AND put in a motor to get her by until we could get there to change out the system. We had not charged her anything for the time spent so far. She was not going to be at home until a certain time, which we agreed to see her there. She also stated that it was ok for us to change the motor before she got there, if we arrived before she did. We were almost finished with changing the motor when she called. She said for us to stop what we were doing because she found someone who would change out the system for a cheaper price. Again, we had not charged her for any of our time thus far. After she called and told us that, we then mailed her a bill for our time. We were never paid the minimum charge for the time we spent. That is what happened with this former customer. The work was NOT completed, as her report states, but time was spent with this customer. We value our customers at Clay's Heating and Cooling, and we strive to keep our customers happy. That is all we were trying to do, even with this customer."