James Pressnell Contracting and Tile

"I am not familiar with the name (customer) given above but when looking at the address I assume that if I did consult with them I expressed my concern about the distance to the job. With using mapquest, it tells me their home is nearly an hour and a half away. Also, they are very close to Gadsden and much closer to Birmingham (a huge demographic) than closer to Decatur. I also work for my self and often by myself. This helps me maintain quality but it has its disadvantages as well. For instance, if I am very busy, some calls may not be returned for no other reason than I don't have a secretary, I am often very busy with work and I have three children. If I was able to speak to these customers, I would have expressed my concern with the distance, scope of work and how it would effect their price. If I receive calls that are closer to larger demographics, such as Birmingham, etc.. and are terribly far for me, I always encourage them to get a few estimates closer to home. If the Johnsons have access to this post, I would like to issue them a personal and sincere apology for the non-response and/or the miscommunication. Again, if one maps out my location, the Johnsons location and looks at simple demographics, it will be easy to see my concerns. And again, I apologize if I led them astray while consulting. Yours, James"