Decatur Door Service

The appointment was scheduled right away. Serviceman came out to determine size of spring needed and type and length of tubing needed. Came back after gathering all the supplies needed and got the job done quickly.

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The metal track for our garage door was completely bent and the door would not go down past that point.  They promptly came out and quickly fixed the track and the door runs great now. I was so glad we wouldn't have to replace the entire frame and also pleased with how quickly they responded, and arranged to come at a time convenient to me.

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My garage door opened with a great deal of shaking and noise, after we bought our house.
Decatur Door Service offered an Angie's List 'Big Deal' for a garage door 'tuneup'. We took the offer.
DDS showed up promptly, discovered the problem (worn rollers), and made the repairs as offered.
They also checked for other problems, found them, and offered some additional services (new remote controllers) at a fair price.
Overall it went great - our garage door now works perfectly, with a minimum of trouble and at a good price.

It went well. The guy did a great job. It turned out well. The only complaint is that it was a little more work than it need to be to get it scheduled.

 I had an appointment scheduled for 7/3 morning and no one ever showed up or called. **This was the first no-show for my purchase through Angie's list, but my boyfriend scheduled an appointment before the Angie's list was purchased and they were  also a no-show. ** I called at around 1130 after the missed appointment and they said they messed up their schedule and could make it that afternoon between 3 - 5. When they finally did call/show at 430, they did not have the rollers for replacement and thought they were only doing a tune-up (even though I paid for the tune up and roller replacement). The guy was very nice, but he said he would call me today 7/4 to come back to my house with the rollers. I just received a call from him and he said that they do not have any rollers, but they should be in tomorrow. He wanted me to call the owner Frankie and setup an appointment with him. I am not going to keep going back and forth with this company. I am requesting a refund and I will not be using their services.

Just fine.

I will not use them again, nor will I buy a garage door tune up.

I had an appointment in the AM on 7/9.  I waited until 11:00 and then called Frankie.  He appeared to have forgotten our appointment so we made another appointment for between 8 and 9 on 7/10.  At 9:30 on 7/10 I called Frankie again and was told someone would be here any minute.  I waited until 10:00 and was told he was at another address.  Someone finally showed up at 11:00.  He checked my garage door and said I was good to go.....only problem was that I had paid for an Angie's List Deal to have a garage door opener installed. This was a huge problem since I had purchased an Angie's Deal for the installation of a new garage door opener and not just a check up.   The guy did not have an opener on his truck and wanted to come back on Saturday.  He offered to do it even if I wasn't home, but I was very uncomfortable having work done on my home when I wasn't there.  We did discover that they had the wrong address on the work order so this was partly my fault.  I do feel that this mistake could have been corrected the first day if there had been better communication with this company.  I canceled my request since I had totally lost faith that this company would sell me a good product and be able to do a quality installation.  I'm now in the process of getting a refund.  I called another company and they could do the install for $10 less than the "Angie's Deal".  That was definitely disappointing since I thought a "deal" meant a reduced amount of money.  I will do more homework next time for the price before assuming that because it is an Angie's Deal it will be a good price.

Decatur Door Service installed our garage door in 2001 when we built our house. After our house was hit by lightning in 2007, Decatur Door Service replaced our garage door opener. Since we had used them twice successfully in the past, we thought we would use them again for this minor job. We called Monday morning and were told someone could put a new seal on our door that week. On Wednesday morning, we called again and spoke to the same person. He said he had to order the seal, but it should be in the next day and to give him a call back. On Thursday morning, we called him back. He said the seal was definitely coming in that afternoon, so someone should be able to come out before noon on Friday. He said to call back Friday morning. (Why were we having to do all the calling?) We called back Friday morning and no one answered the phone, so we left a message. That was over a week ago, and no one has even attempted to call us back. We are very disappointed in this company for being unprofessional and wasting our time. We definitely do not recommend Decatur Door Service.

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Very good. Took us a week or so to get together but once we did they got job done in a short period of time.

Great overall. Responded to service schedule request promptly and were able to make the service call within 2 days. Worked quickly; answered all questions; did a little extra work on the garage door seal (which was not part of the tune-up checklist). Replaced rollers with nice, quieter version so garage door is working better than before. I would use this Service in the future if needed.

They came and oiled everything.  There were no additional costs.  I would use them again in the future.

He was prompt, professional and courteous. Garage door works great now. Wish we would have called him sooner.

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Completed the tune up, lubrication and adjustment of screws.  It took about 5-10 minutes after waiting since 8:00 a.m. this morning.  Scheduling is a major problem with this company.  I trust their expertise, but I gave them a window of 8-12, then they called at 2:00 p.m. to reschedule for the next day, then called to reschedule from 3-4, then arrived at 5:30 p.m.