A Plumber, Inc.
About us
A Plumber began serving Decatur, Alabama in 2007 with a single service truck and now covers most of North Alabama with six trucks between Residential and Commercial. We are a full service plumbing company offering plumbing and drainage services, appliance installation and more for residential, commercial, and industrial properties. All of our technicians are experienced, licensed, and highly trained. With upfront flat rate prices and fantastic customer service, you won’t find a more dedicated plumbing company in all of Alabama.
Business highlights
Emergency services offered
18 years of experience
Services we offer
We provide Residential and Commercial plumbing, and replacements; water line repairs and replacements; sewer line repairs and replacements; slab leak repairs; and most other plumbing related services., and water heater installations and repairs; dishwasher installations; drain line cleaning, disposal, faucet, hose bibb, including: toilet, repairs, tub/shower valve, urinal
Amenities
Emergency Services
Yes
Free Estimates
Yes
Accepted Payment Methods
- CreditCard
Reviews
4.911 Reviews
| Number of Stars | Image of Distribution | Number of Ratings |
|---|---|---|
| 91% | ||
| 9% | ||
| 0% | ||
| 0% | ||
| 0% |
Showing 1-11 of 11 reviews
Shawn M.
Jan 2018
Very well. Brian came in and found it was just a clogged shower head. Literally a 5 minute visit. In and out, no trying to pad the bill. Very professional and down to business. Also informative.
Response from A Plumber, Inc.
"Thank you so much for your review. We're glad that Brian was able to get your issues resolved. Please call us if we can help in the future."
Emily P.
Feb 2017
Really happy with these guys. Every time I call, someone answers and they are very responsive. I have used them a few times now and so far, everyone who has been out to our house has been very professional and seen the job through to total resolution.
Response from A Plumber, Inc.
"Thank you for a great review, and your continued business. It's always wonderful to hear from our customers, especially when they're happy. Please let us know if we can help in the future."
Renee L.
Nov 2016
We asked A Plumber to come out and give us an estimate on a difficult plumbing problem caused by improper installation when our home was built. Brian came out the same day and gave us a very fair estimate, considerably less in cost and less troublesome than another plumber had discussed with us. He was able to return the next day for the repair work and did a great job!! All of the staff, from office and scheduling to plumbing, are wonderful to work with! We will stick with A Plumber from now on. Dennis & Renee Little
Response from A Plumber, Inc.
"We are so glad that you chose our company, and that we were able to help. Thank you for the wonderful review. Please let us know if we can be of service in the future."
Don H.
Jul 2016
.
Don H.
Jul 2016
.
Response from A Plumber, Inc.
"Thank you for your good review. We are glad you were happy, and we look forward to working with you in the future."
LARRY H.
Nov 2015
Benard and Greg are the consument professionals. Removed and installed two new toilets on second level. They were very respectful of the surroundings and completed the job out without any collateral damage. They took away the old units and all shipping and packing materials. When they finished the job, you would never know they were here! I have used A Plumber, Inc in the past and would call on them again for service without hesistation.
Response from A Plumber, Inc.
"Thank you so much for your review! We love to hear from our customers. We'll be sure to pass your praises along to the technicians."
Gina D.
Nov 2015
unknown
Response from A Plumber, Inc.
"Thank you for reviewing our company. We are sorry to hear that you were unhappy with the price. We do offer free estimates, so we hope that you will at least consider giving us an opportunity to price any future plumbing needs you might have."
Don H.
Jul 2015
.
Response from A Plumber, Inc.
"We are glad you chose us to help with your plumbing needs. Thank you very much for your good review. Please let us know if we can be of assistance in the future."
Richard R.
Apr 2015
unknown
Response from A Plumber, Inc.
"It is always wonderful to hear good feedback! We appreciate your review, and are proud to have you as a customer. ~Thank you!"
Lee R.
Mar 2015
Aweful experience with the plumber when he returned my call jus to say he wasn't coming tonight when they are suppose to be a 24/7 plumbing business.
Response from A Plumber, Inc.
"[member name removed], Even though we were unable to provide you service, we are very sorry that you had an unpleasant experience with our company. When you called our office at 3:30 pm yesterday, we explained to you that we were still catching service calls and would not be able to make it to your house that afternoon. Unfortunately due to the icy road conditions last week we had to reschedule our Thursday and Friday calls to Monday and Tuesday. That has put us behind for this week. We tried to schedule your call for today, but you were very adamant that you needed service right then and that you would find someone else. Our company does provide 24/7 EMERGENCY Service. If your home had been flooding, or a number of other emergency type situations we would have happily come out and at the very least returned you to a non-emergency state. However, considering the following facts we did not consider your specific call as an emergency situation: 1) We had been contacted by you six hours previous, and you informed us at that point that you had attempted a repair, it had not been successful, and your water was shut off. 2) We had informed you that our technicians were already fully scheduled, and that we did not have anyone available for the rest of the day. 3) We had given you the opportunity to be placed on our schedule the morning of the following day, and you had very clearly informed us that you would not wait for service and would find another company. When our emergency technician spoke with you at 9:30 pm, your water was still off and not causing any damages, so was therefore not deemed an emergency. A Plumber works very hard to ensure the satisfaction of our customers. We believe in excellent customer service, whether we are able to provide service or not. We truly feel we made every attempt to clearly inform you of our scheduling situation, and give you the options that were available. We are sorry that we were not able to satisfy you."
Christine W.
Aug 2014
I have used A Plumber on many occasions for everything from toilet and garbage disposal repair to hot water heater and toilet installations. Alex is very professional, and he is always on time. I highly recommend them if you are looking for a plumber. I have been a customer for approximately 4 years, and will always call them when I need a plumber.
Kyndra B.
Jan 2014
The technician showed up within an hour of me calling and was finished with all the pipes within a few hours. A few holes had to be cut into my walls, but that was expected and he did his best to minimized the visible damage by going through the back of my kitchen cabinets. The third broken pipe was not apparent at first (it still hadn't unfrozen when he first arrived) so he had to stay longer after he thought he was done to fix that one as well. He also explained why my pipes froze (the remodelers put the insulation on the wrong side of the pipes) and gave me tips to prevent this kind of damage in the future. The technician was kind and courteous throughout the job and stayed to answer my questions even though he had other jobs to get to. I have used A Plumber previously and they are good about cleaning up after their work.
Response from A Plumber, Inc.
"Thank you for such a wonderful review! Our technicians have worked several very long days over the past week, and your kind words are truly appreciated. We are glad we were able to help, and thank you for your continued business."
Licensing
State Contractor License Requirements
All statements concerning insurance, licenses, and bonds are informational only, and are self-reported. Since insurance, licenses and bonds can expire and can be cancelled, homeowners should always check such information for themselves. To find more licensing information for your state, visit our Find Licensing Requirements page.
*Contact business to see additional licenses.
FAQ
A Plumber, Inc. is currently rated 4.9 overall out of 5.
A Plumber, Inc. accepts the following forms of payment: CreditCard
Yes, A Plumber, Inc. offers free project estimates.
No, A Plumber, Inc. does not offer eco-friendly accreditations.
No, A Plumber, Inc. does not offer a senior discount.
Yes, A Plumber, Inc. offers emergency services.
No, A Plumber, Inc. does not offer warranties.