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Off Lease Auto Outlet

Auto Sales,
Reviews
1.01 Reviews
Number of StarsImage of DistributionNumber of Ratings
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3
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2
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Dale S.
Feb 2017
1.0
Auto Sales
BEWARE!!! Mislead on purchase of a vehicle, had to pay out monies to have vehicle safe road ready. Purchased vehicle from Off Lease Auto Outlet in Daphne, Al. on 12/1/2016. During the smooth and friendly transaction Salesman had mentioned that they normally fill the vehicles with fuel upon purchase, but felt that it was unnecessary because the vehicle had 3/4 of a tank of gasoline. The check engine light was on when we test drove the vehicle. General Manager had the vehicle taken to the garage area to resolve the check engine light issue. He had come back a few moments later to say that it was resolved and that the gas cap was loose. Cap was tightened and check engine light was no longer illuminated. We were also told that the vehicles go through a series of checks and certified. Later that day the check engine light came back on. I checked to see if possibly the gas cap was loose again and to my surprise this particular vehicle was design and built with "no cap". Also, to have retrieved and cleared the DTCS P0420 and P0460 codes, Service Technician had to know of what the codes were. These were the check engine light codes I retrieved later in the day from an AutoZone. We had taken the vehicle into a Ford Service Department and found that the vehicle was: 1) In need of a clutch assembly. 2) Evap purge valve to be faulty, found fuel in canister, fuel tank collapsed/deformed from faulty purge valve (check engine code DTCS P0420), replaced fuel tank, fuel pump, evap purge valve and evap canister at a cost of $2266.85. Purchased the Extended Warranty. Extended Warranty Company would not cover any cost due to they felt it was a "pre-existing condition" and that there was a TSB (Technical Service Bulletin) 16-0062 on vehicle. 3) The Catalytic Converter had to be replaced, (check engine code DTCS P0460). We had tried to resolve this issue by telephone, e-mail and BBB – Better Business Bureau, Complaint ID#: 85071409 with Off Lease Auto Outlet in Daphne, Al. to only not answer the phone, return e-mails and no response to BBB.

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FAQ

Off Lease Auto Outlet is currently rated 1.0 overall out of 5.

No, Off Lease Auto Outlet does not offer free project estimates.

No, Off Lease Auto Outlet does not offer eco-friendly accreditations.

No, Off Lease Auto Outlet does not offer a senior discount.

No, Off Lease Auto Outlet does not offer emergency services.

No, Off Lease Auto Outlet does not offer warranties.