The provider came to our new home and presented himself as a knowledgeable person on providing solid glass for our needs. We requested low "E" insulated, bronze tinted windows. The provider gave accurate glass thicknesses, tints available and indicated it would overall be 1 inch  thick safety glass (1/4 safety glass on the inside and outside with a 1/2 inch seal in between them). The provider gave what appeared to be a fair price for a well made product. When the order was placed the provider requested 1/2 down since it was a special order. Upon agreeing to this request the windows were made to order and the owner of the company, who lives near our new home, said he would pick up the 1/2 payment in time. The provider indicated it would be several weeks before the order was ready, then they would come install them and upon approval by us the provider would receive the remainder of the estimate. The owner indicated that he was satisfied with our ability to pay without question.
The order was ready for installation before our home was completely prepared for the windows. The provider stored our windows without question. A couple of weeks later we called the provider and made an appointment (about a week and a half later) to have the windows installed. The provider indicated it may be a little sooner depending on how their schedule worked out and that he would call if the installation could be made sooner. The provider called, about 3 days earlier than the expected installation date and asked if the windows could be installed. Upon a mutual agreement the provider sent his crew out. The crew was professional, efficient, cleaned up and provided us with some glass care products. The installation was very quick and professional. I would recommend their services and use them for future needs.