"I'm really Sorry that you feel our customer service is not better. I prioritized you out of all of other existing customers. When you called me the first day, I explained that I was over an hour away from your location. Fighting 4 o'clock traffic to get to you as quick as possible was not easy. The next day. I had to inform all of my existing customers that I was moving them up by at least 1.5 hours. You were given top priority and your service was provided swiftly. Additionally, my prices were well below my competitors for the scope of work requested. Our workers even went out of their way to help deal with a hornet's nest by your front door at no extra charge. I always strive to provide the best service I can for all my customers. I hope you can consider these facts in future ratings and when considering using our company in the future. I look forward to our next meeting. and thank you for letting us serve you."

"(consumer name withheld per their request), we are very proud to continue serving you and your household in any manner you require. I am very thankful for your review. what is something I could improve on to turn that 4.5 stars into a full 5 star service?"

"(consumer name withheld per their request), I hope you are well. it was a pleasure to work for you. I'd love your feed back. what could I do to turn that 4.5 into a full 5?"