Quality Tool Repair

Today was the service date but the weed eater was dropped off with them 3 1/2 months ago. When we dropped it off they said it would probably be 2 weeks. When my husband would call to check on it they never had the same answer if they had any at all, and they always said they would have someone call him back and he NEVER would get a call back. We were very dissatisfied with the whole experiance. I did speak with Carla later today after I picked it up about how I felt and I felt as though she was very unprofessional! She asked what I thought was a fair price to pay and that she claimed that she had discounted it to the cost of the part. I told her that we were just tired of dealing with them and that if she says all we paid for was the cost of the part then that was fair. I didn't feel like fighting with her. After I got home I found out that my in-laws had a problem with them last year too. They had a tiller that was under warranty and even though the warranty people had already paid Quality for the repair they tried to charge my in-laws for the repair also. Just be aware that they are not easy to deal with and that you may be months getting your property back.