A Better Closet

It was a great experience. Robert came and measured the space and then sent a proposal with various options. He then mailed me some color swatches so I could make my final decision. We confirmed our order and set a date for installation. His son and co-worker arrived on time. They were polite and professional and cleaned up after the job was finished, like they were never there ! We will be using Robert, A Better Closet, in the future. I highly recommend them, our closets are functional and gorgeous !

The work was exceptional. A better closet is very responsive and professional to deal with. The final product was better than expected. We will use their services again in the future.

Very well easy and reliable great product

Work was done in clean and timely manner . Love our new cabinets.

My closet is absolutely beautiful! Everything is organized. The design maximizes the space for more clothing and shoes. I had to store clothing in other closets. Now everything is in one place. The pricing can't be beat.

Perfect. The quality of the work is wonderful and they are very prompt and adhere to the schedules. In addition, I requested some wood so that I could build a one step so I could reach the top shelf...and also it could be stowed under my drawers. Robert surprised me by building it for me. And he did a much better job than I could've done. First class! Love my closets!

Robert came to our house on time for an estimate and gave a design recommendation that provided more hanging space than a what we had received from another company. He also was far more affordable than another quote we had received. After we decided to move forward, he was able to install that same week. The installation was smooth; they patched up the wall that was previously damaged and cleaned up well after themselves. They easily navigated some challenging elements of one of the closets that has an angled ceiling. From start to finish, they were professional and did a great job. We would be enthusiastic about using them again in the future.

What a joy it was to have the knowledgeable professionals at A Better Closet come out to our home, look at our master closet (only had plastic/wire hanging poles), design a workable closet for us including a dressing table/drawer, and build it for us a few weeks later.  It looks great but better yet, has provided us with an attractive  place to hang both my husband's and my clothes, with lots of cubes & shelves to put pajamas, underwear, tees, purses, etc.  

They also helped us with shelving in an under-the-stairs closet that has become my 2nd pantry for all kinds of small kitchen appliances, trays, etc.  Truly one of the very best things we've done to our recently purchased home, at a very nominal cost!

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He was very easy to work with. Got to choose color of cabinets at no extra cost. His crew was fast and efficient. They were short a belt rack and came back at my convince to install. Very professional.

A Better Closet designed, custom built and installed closet systems for my two guest bedrooms all within one week.
Robert was very quick to respond and schedule an appointment.  He was prompt, professional and knowledgeable  After looking at the existing closets and taking measurements, he sat down with me to go over his ideas and all options involved such as the wood color. He was very thorough, even provided a drawing of the proposed closets by email.  He was amazingly skilled/knowledgeable at utilizing the space to the fullest.  The team that did the installation were prompt, courteous and well organized.  They immediately removed the existing wire shelving and installed the new closet systems in a remarkably efficient amount of time.
 
The people are professional, the quality of work is excellent and the price affordable. My closets are much more functional, organized and look amazing. 
I highly recommend this company and I will certainly be using them again.

Installed as promised in time promised, best product for the money.

unknown

Very good. I didn't encounter any problems. I would definitely use them again. Great to work with. Very professional.

The project went extremely well and my client was very pleased.  I use A Better Closet all the time for custom closet needs for my clients. Robert does a wonderful job and always acts in a professional manner.  His custom closets are admired by many.  His price quotes are reasonable and competitive, in my opinion.  I have been in business since 1995.  I am particular about my work and my subs are held to a high standard.  I have an upper end cliental.  Robert has not disappointed me yet.  I will continue to do business with him in the future and I encourage your clients to do so also.

We are renovating our house and at the time of service had several projects in progress concurrently. Either my husband, our contractor, or both were on site the entire time Mr. Duff was in the  house. 
The estimate and drawings were professional. We had received other estimates and his were the most competitive. The products are of high quality. I would recommend the products, just find someone else to do the installation. 
The workmanship was terrible. The owner, Robert Duff, arrived a couple of hours later than the agreed upon time. He was in an obvious bad mood and stated that he was late because  "everybody had called off."  The contractor had painted both rooms 3 days prior to Mr. Duff's arrival; large fans were placed in both rooms to insure drying. I checked the paint the night before Mr. Duff's arrival the paint was dry. 
Mr. Duff completed the installation in 2 days. Because of our work schedules, we were unable to arrive at the house to evaluate the work and sign off until early evening.My husband and I were shocked at the destruction. We have included pictures. 
In both the master closet and laundry room, paint had been scraped off or scratched up.  Nail punctures were visible where the cabinets in the laundry room had been pushed into the drywall.  Sawdust was left all over brand new flooring in the master closet, after we specifically asked the owner to be careful.
The owner never called us or said anything to the contractor about the damage. When I called him, he argued with me that the paint in the closet and laundry room was "too fresh." I disagreed, the paint had been applied 3 days prior and large fans had been placed in both rooms for the entire weekend. In later emails, the owner changed his story, stating that the paint had been applied that morning because he saw wet paint rollers. Yes, he did see wet paint rollers because the bedroom was being painted. 
The  owner then blamed demolition occurring in an adjacent bathroom for damage in the laundry room, saying that the re modelers were using a "big sledgehammer."  They used the sledge hammer on the bath tub and the demo was completed prior to the installation of the laundry room. My husband was there for a good part of the morning, and the contractor was there all day.   Our question to the owner is, "If you noticed that the sledgehammer was causing damage, why did you not call us or speak to the contractor IMMEDIATELY? If you thought the paint was fresh, why did you not question my husband or me, or say something to the contractor?" The only contact that the owner initiated was an inquiry as to when he would be paid. 
When I called Mr. Duff and complained about the damage, he did offer to return to the house and repair the scraped and scratched paint and to  clean up the wood shavings. What kind of business owner does not clean up his own mess, and needs to be told to return to the house and do so?  I refused his offer because I was concerned about his lackadaisical attitude and sloppy work habits. I was concerned that his "repairs" would create bigger problems.  Instead, we paid our contractor to repair the damage.
When we inspected the repairs that our contractor did, we noticed that the seams between cabinet and shelf partitions were not consistently edged and finished. There seemed to be no pattern for edging the bands. When we contacted the owner and asked about this, he wrote in an email that   "We do not edge band the top of partitions useless they are down low."  This makes no sense. To us, it seemed like he was hoping nobody would climb on a ladder and check.
The one thing the owner did do, but it took a couple of phone calls, was to lower the shelving unit in the laundry room. His designs did show the shelf flush with the ceiling to allow clothes hanging on the cross bar to clear the dryer. While it looked good on paper, in reality the location of the shelf was impractical. I asked him to lower it, which he did after arguing with me that I had approved the blueprint/plans. True, but a 2-dimensional sketch does not substitute for the reality of the actual shelves. 
The products are good. The layout of the laundry room and closet was done in a way that maximized space. I was just disappointed with the sustained shoddy workmanship and the excuses when we encountered when we reported problems. The owner refuses to take responsibility for his actions and blames everything and everybody else.

Provided and estimate and installed a beautiful closet within one week.  Professional, prompt and the closet is beautiful.

He submitted designs in pdf format and sent them to us in email.  He sent revised drawings when we asked for more closets and and the garage and came to our home twice to measure and meet with us to make sure we were pleased with the designs.  He was prompt in completing the work and we felt comfortable in having him in our home while we were not there.  He is very professional and skilled.  His pricing is excellent and he is willing to add small details if asked.  His product is similar to a California Closet product, very sturdy and available in white or brown.  
We would highly recommend him, his product and his work.

His design was excellent in the Master Closet areas.   He took down existing closet system and reused it in other areas.   He put new closets in the pantry and laundry room also.  He utilized the left over material in closets in other bedrooms.    He was punctual.  Robert kept in close touch during the process.  His son Bobby installed it and was most pleasant.    

For years I crammed a couple of garment racks and plastic tubs in a recessed area in my basement. Hated looking at that so I had even rigged up a curtain to try to hide it all. Not attractive !

I contacted Robert about the possibility of turning the space into a real closet. He installed a series of four 30 inch units into the space, each with adjustable shelving and doors. I could not be more pleased. Robert was prompt, courteous, and thorough. Everything was done as planned and on time. He even pulled electrical from the back wall to the kick plate in the front of the unit so I would still have power access on that wall. Looking forward to a master closet renovation at some point.