Creative Baths, LLC

unknown

unknown

I was extremely pleased with the whole experience with Creative Baths. The estimator arrived on time and was very knowledgeable and eager to answer all my questions. By far one of the most professional people I've ever dealt with. The scheduling went smooth and the installers showed up when expected. They worked very hard and were courteous and professional as well. The bathroom turned out to be beautiful and just what we needed. I would highly recommend Creative Baths, and are going to use them to re-do my mother's bathroom.

Use this company only if you want a lean placed on your home when you are not happy with their deceptive, bait and switch cheap and shoddy products.
Creative Baths out of Boaz, AL totally misrepresents their product and services. I contracted with this company to replace three sink contertops and under mount sinks, a bathtub which was sold as being several inches wider than the form I was replacing. The salesman sold me the tub and and quot;marbleand quot; surround because his tub was at least 3 inches wider than the fiberglass form tub I already had. By the way, the tub was actually several inches skinnier than my original tub and is not useable by anyone older than fourteen. I do have a wide four or five inch lip on the tub tho. Totally useless and the installer said he always gets complaints from customers when they actually see the tub at installation.
Creative Baths out of Boaz, AL is also deceptive because they advertise a stone material called and quot;TRUSTONEand quot; which is supposed to be similar to marble or granite. In fact, the samples they bring to sell you their product look and feel like stone. What they delivered was nothing like stone. It was plastic feeling resin and the color wasn't the same color as the sample I chose. The resin or plastic material they actually delivered was yellow. I don't know their mixture processes before they pour their product into the mold but it seems like they cheap out on the stone material and replace it with too much resin. Anyway, it is ugly!!!
The next debacle created by Creative Baths out of Boaz, AL was a waste of vacation days. The sales person assured me that they would take one day to install. I work and had to take vacation time for the install. The install actually took 2 and one half days. Which robbed me of three days of vacation.
Lastly, I contracted for a 108in counter top. The salesman said they did not have a form to pour in the and quot;stoneand quot; (actually resin) material that long so they would have to make 3 pieces. During delivery, they attempted to install one piece which was one inch thick, one piece that was 3/4 inch thick and one piece that was 1/2 inch think. I could not abide by such difference so I had the install team take it back. I also did not pay for the counter top and I told them I would call their boss to see about getting even pieces.
The next day, I called the owner of the company to talk about a replacement or some other remedy to make things right. He was immediately rude and argumentative on the phone. No and quot;how can I help you,and quot; or and quot;lets work out a solution,and quot; or anything. Within 30 seconds of the conversation he threatened to put a and quot;leanand quot; on my home. He must have lots of folk who were duped like me because he was just too quick to threaten a lean.
Run, don't walk from this company if you ever run in to them at home shows or anywhere else.