
TWO MEN AND A TRUCK Birmingham
About us
TWO MEN AND A TRUCK® of Birmingham can take the hassle out of moving your home, apartment, condominium or business. Every move is different, so our moving and packing services can be tailored to fit your move. Our trained staff of moving professionals is ready to move you—across town or across the country.
Business highlights
Services we offer
Apartment & Business, Moving & Professional Packing - Local & Long Distance Moving - Any type of move. Big or small. Home
Amenities
Free Estimates
Yes
Accepted Payment Methods
- CreditCard
Number of Stars | Image of Distribution | Number of Ratings |
---|---|---|
74% | ||
7% | ||
5% | ||
5% | ||
9% |
"Hi [Member Name Removed], thank you for taking the time to write a review! It's always our goal to simplify moving and to exceed our customer's expectations. We are so pleased to hear that your movers were polite, courteous and careful. Again thank you for the A rating and for choosing TWO MEN AND A TRUCK! We wish you all the best. Take care!"
"Thank you so much for the stellar A rating on Angie's List! We love knowing when our customers' expectations are exceeded! We're so happy you made the decision to utilize Two Men and a Truck for your last move - we appreciate your business and your feedback. Enjoy your day!"
"[member's name removed]Our goal is to make each customer's move seamless and stress-free and we are happy to have done just that with your daughter's recent move. Thank you for sharing your experience with others on Angie's List. We look forward to assisting you with future moving needs. Take care! -TWO MEN AND A TRUCK Birmingham"
The men who actually provided the move were quite good, and I tipped them accordingly. Unfortunately in the quote the representative underestimated the job. At the end of the first day the movers announced there was no more room on the two trucks and left. My wife and I made 5 trips to our new house working approximately 5 hours until 1:00 am completing the move.
A few weeks later I received a survey asking for our evaluation. I gave a bad evaluation but never received further contact. I assume the company only values good responses.
After a week or so I called Two Men and A Truck's headquarters. They directed me back to the Birmingham Office. I called and spoke with a manager. He asked me what happened, I explained. He asked me how he could make it right I said refund half of my money since I had to store the left over furniture. I was moving into temporary housing not directly into another home....and since the Two Men and A Truck representative instructed me to only get one POD...he refused to return any money. He said this was all my fault and that is what lead me to write this review. I recommend you do not use Two Men and A Truck. Noone there is professional.
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This move turned out to be the worst and most expensive move, for the distance moved, I have ever gone through. They showed up with two trucks and four young men. You pay per hour by truck plus supplies. We were having them pack some of our items and we had packed some of our items. We were paying for each box they used. It turned out that only one of the movers somewhat knew how to pack boxes. The other three were completely clueless. The person that somewhat knew what he was doing was also in charge of the move. If one of the other guys had a question he was pulled away from what he was doing. After being at our home for several hours and they had not even finished packing our kitchen items, the leader called their office and asked for some additional help.
This move was supposed to take one eight hour day. Later someone from their office (supervisor) came to our home with additional boxes and also looked at how far the TEAM had progressed. After looking over everything he came to me and told me they would have to return the next day to finish up with everything and they would bring people that knew what they were doing. That meant that I would have to pay for an additional day for four people and I would have to pay a higher rate because it was going to be on a Friday.
I had no choice at that point because they had most of our furniture loaded on a truck and I had to be out of the house by Sunday. On Friday they came back and the other truck did have one person that somewhat knew what he was doing. They continued to pack boxes and pack furniture. At this point all I could think about how this was costing me $220/hr on Thurs. and on Friday it was costing $226/hr.
When we moved into the house we were moving out of we used a PROFESSIONAL mover. It took three Men a full day to pack everything and load the moving van and then drive from North Georgia to Birmingham, Alabama this is about a three hour drive. When they got to Birmingham they unload everything and set up beds and other items they had taken apart.
Bottom line at the end of the move, it cost much more than it would have if they knew what they were doing. When we started to un-box things we noticed how a lot of the boxes we paid for had very little in them. We also noticed that some of our kitchen items were missing. We also noticed that some of the boxes were double boxed because they used the wrong type of box to pack with. We also noticed that several of the Wardrobe boxes were used before ($14.00 ea.). We also had some broken items in the boxes.
I was so mad I didn't want to send their survey back, because it would have been very heated.
But what made me finally write this review, I have a professional desk, that I paid over $3700 for, they had moved to a storage unit for us. This unit has several pieces that bolt together. The desktop is supported on one end by a cabinet (they unbolted there) and the other end it is attached by two bolts to a support leg (they did not unbolt). When they put the desk top into the storage unit they put the support leg flat on the floor with the desk top straight up in the air. This caused pressure on the two bolts and at some point the desk top broke off of the support leg. This made a $3700 desk useless. Their policy says they are not responsible for items stored in a storage unit.
This move ended up costing me more to move 6 miles than a move 3 years earlier to move 220 miles. I will never use them again and I would strongly urge you to use someone else.
Licensing
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