Find top-rated Pros in your area
Enter a zip code and get matched to businesses near you.
About us
Two Maids and A Mop provides residential cleaning services for homeowners throughout the Birmingham area. The most customer friendly maid service in Jefferson and Shelby County. Service area includes Birmingham, Mountain Brook, Homewood, Crestline, Inverness, Chelsea, Hoover, Pelham, Oak Mountain, Alabaster, Gardendale, Irondale, Trussville, Clay, Pinson, Hueytown, & Bessemer. Call today for your free professional housekeeping quote.
Business highlights
22 years of experience
Services we offer
Cleaning Services, House Cleaning, Housekeeping & Housecleaning, Maid Services, Residential Cleaning
Amenities
Free Estimates
Yes
Accepted Payment Methods
- CreditCard
Reviews
4.5147 Reviews
| Number of Stars | Image of Distribution | Number of Ratings |
|---|---|---|
| 72% | ||
| 15% | ||
| 6% | ||
| 5% | ||
| 1% |
Showing 1-25 of 147 reviews
Colleen O.
Jul 2018
I was quite disappointed with the cleaning we received; it was almost comically bad. The night prior, I straightened the whole house, removing clutter so they could focus on actual cleaning (cleared counters, emptied the dishwasher, etc.). I purchased the premium package which included sweeping/mopping, vacuuming, sanitizing appliances, spot cleaning baseboards, loading dishwasher, bathrooms and changing bed linens. Two ladies showed up on time and were friendly enough, but that is where the pleasantries ended. They left about one or two hours after arriving and this is what I found: - corn flakes on the rug from my son’s breakfast, in clear view - a piece of carrot still stuck to the baseboard by the dinner table - dishes still piled in the sink - appliances un-wiped - ring around the tub, but a splash of something like pinesol still standing at the bottom - large areas of countertops unwiped - fitted sheet popping off the bed - floors un-mopped - expensive razer missing, presumed thrown away. This wasn’t a big upset, but really just a cherry on top of the rest) One or two of these on their own may not be a big deal, but all of it together was just ridiculous. I chose Two Maids after reading about the rating system, thinking what a great incentive for the workers to do well. It turns out there is no formal rating system in place. The manager just tells you to rate the work on Google. Rather than have any maids back, I decided to cut my losses and never use them again.
Joseph W.
Jun 2017
They arrived a couple of hours late, but made up for it by bringing in a larger cleaning crew and staying until the job was done.
David P.
May 2017
They did a great job of cleaning every nook and cranny. It was rather pricey, but if you don't use regular service, it is well worth it.
Glennon T.
May 2017
Excellent job. They were dependable and great service.
Stephen R.
Mar 2017
I thought it would go ok judging by how nice the ladies were. I was mistaken. I pointed out the 2 1/2 baths and did not want any sheets touched as they were all clean. Instead of focusing on the front of the kitchen cabinets it would have been nice if they did not skip the 1/2 BA downstairs. Also spend some time on mopping the whole floor instead of going around where it "looked" clean. Move a rug when mopping. I will not be hiring again.
Jill G.
Aug 2016
Great. But they were 45 min early
Jocelyn H.
Jul 2016
They always do a good job. 10/10
Chase S.
Jul 2016
Everything that they said they would clean seemed to be inline with what was done. Very professional attitude when getting appointment set up. I thought they did a great job.
Stephen R.
Jul 2016
The maids were punctual and vey profesional, with great atttention to detail.
Stacey H.
Jul 2016
Very good. The. Ladies were very courteous and respected my house and belongings. They were on time and finished in a timely manner. I would recommend them to anyone.
Carol M.
Jul 2016
I have used Two Maids and a Mop for several months and I am very pleased with their work. The ladies are punctual, thorough and friendly. The price is very reasonable and I would recommend them to anyone looking for a dependable cleaning service.
Kim H.
Jul 2016
The maids arrive around 11:00 and stayed at my house until 4:00 pm. I was shocked at how much time and energy they put into my house. I've had "deep cleans" before by other companies that didn't compare to the detail of this team. One of the members especially worked hard to get our shower tile in perfect condition. (I don't think it was sealed properly when it was installed.) Anyway - she did a fabulous job and even talked to me (at my request) about how I could keep it under control between visits.
I have currently scheduled on-going cleaning with this company for around $110 per visit and I think it is a reasonable amount for my two story home. I would be happy to have this team back at my house anytime.
I have currently scheduled on-going cleaning with this company for around $110 per visit and I think it is a reasonable amount for my two story home. I would be happy to have this team back at my house anytime.
Dottie C.
Jul 2016
They ladies arrived on time. They don't waste a minute. They supply all cleaning products. Nothing has a strong odor. They take out all the trash.
Haley P.
Jul 2016
The two ladies were young, friendly, and energetic. They worked very quickly and efficiently and went above and the beyond the expected service. I was still sorting and packing our basement when they were cleaning and when they were finishing up well before the three hour limit, they offered to help me to sort and pack in the basement. With their help I was able to get a few hours worth of work done in just over an hour. I am extremely happy with the service provided and will most definitely use Two Maids and a Mop again and will request the same team.
James M.
Jul 2016
The ladies did a great job. Thew were very friendly and worked quickly and professional. I hope to see these ladies again.
I give them a grade of 9 out of 10..
I give them a grade of 9 out of 10..
Chelsey P.
Jul 2016
Two Maids and a Mop are very professional, and they hire great maids for this service. I have used them twice, and am impressed with their work. There is nothing better than coming home to a clean house, and Two Maids makes that possible! Also, for the services provided, the cost is very reasonable. I highly recommend them.
Kitty K.
May 2016
unknown
Carol S.
Apr 2016
They were okay. Some are better than others and it depends on what team they happen to send. They tend to be rather quick, it depends on how much you have them do.
Stephanie F.
Jan 2016
We paid for a deep clean expecting the place to shine afterwards. The house was pretty clean prior to the maids coming (just had carpet and upolstry cleaned) so the goal was to have them deep clean every nook and cranney. After the cleaning, there was oven cleaning residue left in the oven, the cabinets were not cleaned, there were some cobwebs in the the ceiling corners, and there was still dog hair and dust underneath some of the furniture. They weren't that observant in the cleaning and it seems like they tried to do more spot cleaning that deep cleaning. Overall, the house didn't even smell cleaned when we came home. They did respond to my email and offered $35 off the next cleaning but I wouldn't have even ordered the services in the first place if it wasn't going to be a thorough clean.
Response from Two Maids & A Mop
"I am sorry we did not live up to your expectations. Please accept our apologies for not having resolved your concerns as of yet. At Two Maids & A Mop 100% Satisfaction is our goal. I completely understand your dissatisfaction and I would be dissatisfied as well. We spoke to your husband after the initial cleaning and he did mention the cob webs and a few cabinets. We would have been more than happy to send a team out to reclean areas missed but instead he agreed to the credit on the next cleaning. Our mission at Two Maids & A Mop is to have customer service that is not just the best but legendary in our industry. We have instituted Pay For Performance at Two Maids & A Mop to ensure you get the best cleaning every time. Please let us know the steps we can take to resolve your concerns and we will do everything possible to provide “a maid service worth talking about”."
Darrell S.
Jan 2016
unknown
Response from Two Maids & A Mop
"I am sorry we did not live up to your expectations. Please accept our apologies for not having resolved your concerns as of yet. At Two Maids & A Mop 100% Satisfaction is our goal. I completely understand your dissatisfaction and I would be dissatisfied as well. Our mission at Two Maids & A Mop is to have customer service that is not just the best but legendary in our industry. We have instituted Pay For Performance at Two Maids & A Mop to ensure you get the best cleaning every time. Please let us know the steps we can take to resolve your concerns and we will do everything possible to provide “a maid service worth talking about”."
Becki G.
Dec 2015
unknown
William H.
Dec 2015
unknown
Anthony L.
Dec 2015
unknown
Nicole L.
Nov 2015
Another great job by Rene and her cleaning partner! Always cheerful and hard workers!!
Haley E.
Nov 2015
unknown
Licensing
State Contractor License Requirements
All statements concerning insurance, licenses, and bonds are informational only, and are self-reported. Since insurance, licenses and bonds can expire and can be cancelled, homeowners should always check such information for themselves. To find more licensing information for your state, visit our Find Licensing Requirements page.
*Contact business to see additional licenses.
FAQ
Two Maids & A Mop is currently rated 4.5 overall out of 5.
Two Maids & A Mop accepts the following forms of payment: CreditCard
Yes, Two Maids & A Mop offers free project estimates.
No, Two Maids & A Mop does not offer eco-friendly accreditations.
No, Two Maids & A Mop does not offer a senior discount.
No, Two Maids & A Mop does not offer emergency services.
No, Two Maids & A Mop does not offer warranties.