Stephens Plumbing Inc

Bad from the start. Extremely uninformed customer service guy on the phone told me to buy all the wrong things, which I did. NEVER BUY PLUMBING PARTS AT A BIG BOX STORE, which the Stephens guy said to do. BUY PARTS AT A PLUMBING SUPPLY HOUSE. If you're going to pay big bucks for a plumber, it doesn't make sense to buy cheap parts. OK, so bad advice from the get-go. Next, 2 (two) plumbers (????) came. They took so long they started to get irritable with ME. Bill was $700. Called about the bill. When someone finally allowed me to speak to the Owner, he was brusque, rude and didn't want to hear what I had to say. I asked to cut the bill in half. He finally allowed a small discount. Bad experience.

I had already replaced all of the inside parts of the toilet and wanted to see if there was an issue with the water supply line. I called the company and asked to get an estimate on the work that needed to be done, and asked to be called and told what the problems and options were for repair, since it is a rental house and I would not be able to be present. I never heard back from them and had to call the company, who told me that they made repairs and I would be getting the bill. When I told them that I never authorized any work to be done, they told me that they don't give estimates and that if I call them, they will only fix it and send me the bill, and I have no control over that. When I asked what they did, they told me they replaced the flomaster valve inside the toilet (even after I told them that I had already replaced that the day before, and that it didn't fix the problem). They agreed to take that charge off my bill. But they couldn't tell me how much the bill would be for until it "went to billing". Joseph, one of the owners, was incredibly rude and argued with everything I said. It took over a month to get the bill, which was for $280. They fixed the problems, but since they were not emergent problems and they did not do what they said they were going to do and call me explaining the problem and my options, I really felt cheated to be charged for repairs that I did not authorize. I explained to them that I did not feel that charges were fair and that I would pay the "minimum trip cost" that I was told over the phone, which was $175. The owner told me, "I'll just send the bill to your daddy then" and hung up. I have since paid in full, but I want everyone to be aware of the kind of people that you are dealing with with this company.

The technicians who serviced my home (Paul and Blake) were very professional and friendly. I appreciated their time and efforts. I received a bill that charged me for 1.5 hours of time. My recollection of the time spent at the home was that the time was actually significantly less--around 30 minutes. When I called Stephens to question the bill, I spoke directly with Mr. Stephens. He said that his company truck's GPS showed that they had been at my home for 1:14. I tried to have a civil discussion with him about this discrepancy, and he began shouting. He was unwilling to consider any sort of compromise on the bill. I offered to pay for 1 hour of the time as a middle-ground position. He refused. He shouted that I "needed to find a new plumber." I told him that I planned to review the call on Angie's List and Yelp. He said "Good! I hope you do!" I told him I wouldn't be using Stephens again. He shouted, "Good! I don't want to do work for you!" I paid the invoice in full. I would have had no problem with Mr. Stephens if he had stood by his invoice in a civil manner. Instead, he shouted and was insulting. I did my best to be cooperative and reasonable. If he felt like my position was unreasonable (he obviously did), he could have easily disagreed in a polite manner. Apparently, at least for a few moments, he was incapable of doing so. His rudeness has ensured I will not use Stephens again. My individual letter grades for the service are skewed. It's difficult to separate how cooperative and professional the plumbers were and how rude the business owner was.

They had to come back more than once.

unknown

Absolutely wonderful! I have used Stephens Plumbing for many years. They are courteous, quick, efficient, and knowledgable. When I told them today what the problem was, they immediately knew what was wrong, fixed it, and it only took about 15 minutes max. I know I can rely on this company and will continue to use them and recommend them!

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unknown

Stephens was great. They responded to my request the next day and fixed the hose bibb the next day. They were on time and their rates are fair.

Two plumbers showed up. Scott and a relative of the owner came and at first said they did not know the type of faucet I had and then said," Oh, its on the front of the faucet. " They stated I would need a new faucet and I asked their advice, picked a faucet off of the web with their advice,  called Home Depot, picked one and had it reserved to pick up.  They would not got to Lowes which is closer to my home although they charge by the hour.  I gave them my number to call me on the way back to my house which they lost.  They then looked at another bigger plumbing issue that I was hoping I could give them  the business if all went well.
When they arrived back I asked how long they thought the faucet would last and they looked at me as though i had asked them their social security number ?!  They would not give me an estimate, and kept being squirrelly and nonresponsive.  I assured them I was not holding them to the response, but just in their judgment how long should it last?  They said "a while."  Is that a day, week, 1 year, 10 years-- they would not answer.  I thought how strange and called the office out of their hearing as they were being very unresponsive.   When they finished, I asked again, and Scott simply walked out the door while the other plumber looked at me again like I asked a highly personal question.   I then asked how much the bill would be and they told me that it would be the hourly rate plus the cost of the faucet.   I asked to see the receipt of the faucet and the plumber said "its in the truck I will be right back" and I said okay and then they were leaving and backing out of my driveway and I ran out and shouted "hey what about the reciept" and they kept on going and did not show me the receipt. 
 I called the Office Manager and shared this story and when he wasn't interrupting me, he told me my questions about the faucet was unusual?? and my request for the receipt was unusual??!! and there was a 20 percent markup on the faucet which no one mentioned!   
I have since called another service for the other job and explained what happened and they laughed at how unprofessional Stephens management and plumbers acted and I did not tell him Stephen's name.  The Second ;plumber had no idea who I was calling about but said these are common questions.  I do not trust this company, they were rude, unprofessional, unresponsive and would not let me see my own receipt.

Called and left message night before (when water was backing up into lowest bathroom)  They called at 8:00 next morning and were out here with the hour to resolve the problem.

They did a good job.

I removed the old heater.  Stephen's installed the new heater and expansion tank.  They had to cut the metal legs for my heater stand for the taller new unit to fit.  They technicians were very responsive and eager to satisfy my needs and desires.  They hauled the old heater away as part of the service at no extra cost.

Excellent.

They did a great job. very informaive. very helpful over the phone. They followed through with all communication. And i really appreciated that. They also showed up on time all the time.

Everything turned out perfectly.  I will definitely work with them again.

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They are very punctual and do good work. They also have competitive pricing.

They have wonderful experienced plumbers that do a really good job. They know how to fix the problem.

The repairs and professionalism were excellent; this was sometime near the end of 2012. The price was a bit steep, but it was sort of in line with other quotes that I received.

Called for a clogged sink. Plumber arrived on schedule four days later. Worked for two hours but could not unclog. Said that there was a break in the line under the slab and we would need a new line. The boss would have to quote it and he would call/come by the next day. After a couple of days without a call, we called and the boss came out the next day. Waited for a couple of days for the quote, then called and were given a price over the phone, but no details of what would be done. Now, ten days after the first problem, we called a different plumber who resolved the issue within two days. Four days later, we get a bill for 260$ from Stephens for the work to unclog the drain! I couldn't believe they were charging us for NOT unclogging our drain and leaving a mess! My wife called and they dropped the bill to $175.. Unbelievable. Well I am too old to fight and don't want a contractors lien on my house, so I just paid it.

They were professional. They got the job done.

One plumber answered the call that my bathtub drain was completely clogged. He unclogged the drain so that it would run okay again, but suggested that the overflow/tub stopper mechanism had corroded and had dropped down and was partially blocking the drain, meaning that junk was collecting around it. He suggested that the entire mechanism be pulled out and replaced with a new, more modern mechanism so that I would not have this problem again.

Only issue was that it was going to take two plumbers to do this job, so two trips had to be made. They worked with me on the scheduling, though. When the two guys came back, they were prepared with the parts and equipment they needed to replace the overflow mechanism, the pipe below the tub, and also a new cap for the drain trap after it was cleaned.

There was a lot of upstairs/downstairs and inside/outside going on, and I asked that my house not be tracked up. They were very careful, and when done with the project were very good about cleaning up the small unavoidable mess.

They said that I would be sent a bill. With prices everywhere out of control, I dreaded getting that invoice in the mail. It arrived a couple of days later, and I have to say that I thought the price I was charged was fair.

I am a picky individual, and I would definitely use Stephens Plumbing again.

Everything went very well. I thought $130. was a little high, but I haven't had a plumber in a while so maybe I'm just out of touch with current pricing. I would definitely use them again.