SHOEMAKER POOL SERVICE INC
About us
Shoemaker Pool & Spa delivers superior quality design and craftsmanship in its Gunite pools. We have been in the swimming pool service and swimming pool maintenance business for over 30 years in Birmingham and North-Central Alabama. In addition to our swimming pools, we also offer Hot Spring Spas. Having a spa can provide hydrotherapy as well as a place for family to connect.
Business highlights
Services we offer
CHEMICAL SALES, CHEMICAL TESTING, GREEN POOL TREATMENTS, NEW POOL CONSTRUCTION, POOL RENOVATIONS, PORTABLE SPAS., SALT SYSTEM SALES & INSTALLATION, SPRING OPENINGS, TECHNICAL SERVICE & REPAIRS, VINYL LINER REPLACEMENTS, WEEKLY POOL SERVICE, WINTER CLOSINGS
Amenities
Emergency Services
Yes
Accepted Payment Methods
- CreditCard
| Number of Stars | Image of Distribution | Number of Ratings |
|---|---|---|
| 85% | ||
| 8% | ||
| 8% | ||
| 0% | ||
| 0% |
My problem with this company was the lack of communication and the pricing.
Was not informed that part of the hourly pricing was also travel time. The original invoice I received had more hours than they had worked also ( both guys working took off to get a part needed and did not come back till 3.75 hours later, the invoice had charged me that one person had stayed and I was charged- I made sure I was at the house during this and I was taking the time they worked.)
When the invoice came in ( I had already put $1000 down on the first day they worked ) I called to see why I was being charged so much- I had the time they worked and based on what I was told I was being charged on a per hour bases for 2 people, I thought the only extra charges would be for the parts they used.
Bottom line: Lack of Communication ( the guys that came out only could communicate with broken English- I could not understand what they were saying .
The invoice was changed based on me calling ( still charged the travel time - if communicated I would had looked elsewhere).
and when the invoice did get changed the guys that where working told their supervisor that one of them did stay to work when the other left to get a part, but he was not going to charge me ( Why would I have lied about this ).
I thought it would cost about $1500 to replace ( I already had bought the liner and talking to Shoemakers originally I was confident that this would be the est, cost - no one ever came out to est. it was done by phone.
I used Shoemaker based on their rating on Angie's List. I have waited to send in a review to give Shoemaker's Pool Service time to correct the problem I had.
Licensing
State Contractor License Requirements
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