Service Care Inc
About us
When it comes to appliance repairs, Service Care is Alabama's hometown hero. We are a local company and your neighbor. You can call, text, or online chat with us for in-home service in a wide radius around Birmingham, Alabama, or schedule your call on our website. We were incorporated in 1986, and have been an accredited member of the Better Business Bureau since 1996 with an A+ rating. **VIP Members get 10% discount on repairs, no charge for diagnostics, priority scheduling and once-a-year maintenance/cleaning on up to 5 appliances.**
Business highlights
39 years of experience
Services we offer
We repair all major appliances in your home, as well as Kitchenaid mixers and high-end personal espresso/coffee machines in our repair facility. We also provide maintenance and cleanings for appliances. **VIP Members get 10% discount on repairs, no charge for diagnostics, priority scheduling and once-a-year maintenance/cleaning on up to 5 appliances.**
Accepted Payment Methods
- CreditCard
Reviews
4.6101 Reviews
| Number of Stars | Image of Distribution | Number of Ratings |
|---|---|---|
| 77% | ||
| 16% | ||
| 1% | ||
| 2% | ||
| 4% |
Showing 1-25 of 101 reviews
Paul J.
Jul 2020
Was difficult to find the problem but Matt was patient and fixed the machine.
Cary W.
Jan 2020
I was very impressed with knowledge of my technician, Brian. He fixed and cleaned the mechanics of our 15 year old SubZero frig/freezer and fixed our Maytag stackable dryer. Overall a very good experience with ServiceCare.
Response from Service Care Inc
"Excellent! We strive for a great service experience from beginning to end. I'm proud to have Brian in our family taking care of our customers."
David E.
Jul 2019
Excellent service from call to completion of repair
Response from Service Care Inc
"Thank you! We focus on the full service experience being the kind of excellent you're looking for. Glad we met your needs!"
Sherwood C.
Dec 2018
Perfect. Cliff the service tech was on time, called, neat, clean, and exacting in doing a great job.
Response from Service Care Inc
"Thank you, we're very proud of the customer care that Cliff provides for our customers. Thank you for the review!"
Drake L.
Oct 2018
better than I expected.
Response from Service Care Inc
"Thank you! We're always seeking to improve, and do better than we did before."
C M.
Oct 2018
Tech arrived timely; determined problem; left. Ordered parts; returned to install; fixed it Left me with instructions to let him know later in day-4-6 hours - of the temp in both refrig and freezer to ensure all was as it should be. He went the extra mile to get it right.
Response from Service Care Inc
"Hello! We're confused: based on your review we did everything right, but you gave us failing scores for everything."
Austin R.
Sep 2018
My dryer has stopped working (it's only 1.5 years old) and I had a tech come out to check it out ($140). The tech came to a conclusion that it was a hi limit thermostat. When the part came in (one week later) it took the tech three hours to take my dryer apart and put it back together. Once it was finally put back together he said he cannot turn it on until he calls the service line to make sure everything works. So the third time the tech came out he got everything back together and (surprise surprise) it did not work. The tech said he will have to order another piece. To make a long story short, I had to take off of work three times totaling about 5-6 hours of my time to tell me he doesn't know what is going on. I have been without a dryer for three weeks now and service care (who claims to provide the best service in and around Birmingham) still hasn't fixed anything. They charged me $140 to come out and still could not fix anything. When I have asked for a refund service care just gives me the "run around". I highly do not recommend this company for any types of repair.
Response from Service Care Inc
"It looks like we repaired this unit for $168.55, not $280. I do see that you had a lot of trouble with the first technician that came out there. After this service call he was assigned for further service training to prevent anything like this in the future. This review was written in the middle of the repair, and shortly before a 2nd technician we sent out was able to provide the excellent service that you deserved. I'm so sorry that your whole experience wasn't up to our normal standards of customer care. Thank you for letting us serve you."
Jimmy M.
Aug 2018
The technician was professional, courteous and on time. Work was completed in a timely manner. We would recommend Service Care.
Michele D.
Aug 2018
They were here about 10 minutes and said the drain pump was leaking and would cost $460 to replace! They charged us a full $89 service fee for this short visit. (I could see paying this much for a longer time to figure out what was wrong, but it seemed an excessive fee for only 10 minutes and not fixing anything) They asked to use our towels to clean up the water on the floor (maybe they were not prepared with their own towels?).
James C.
Jun 2018
Scott was very prompt to come and check it. He found the problem right away. It was temp and heater/defrost switch. He ordered all 3 switches since the refrigerator is 20 years old. He returned a few days later when parts came in. I was very pleased that he did NOT try to price gouge me, saying that 1 of the parts was NOT needed which saved me $55.00..... I will definitely call on them again and I highly recommend them to others.
Response from Service Care Inc
"Thank you! It's a pleasure seeing that our values of honesty and fairness are reflected in the people that we send into customer's homes. Thank you for letting us serve you."
Bill G.
Mar 2018
Declined grossly expensive repair.
Response from Service Care Inc
"Hello! Thank you for the feedback. I've looked into this repair, and the quote the technician gave you is in line with our "blue book" pricing guide, a guide used by thousands of technicians across the country to give pricing for repairs. Sometimes the costs of repair are higher than you feel are worth for the particular product you have, but I'm glad I could confirm that the technician gave you a price that was consistent with the price we would offer anyone else in the same situation."
Anna R.
Jan 2018
Excellent. These guys are competent and professional!
Response from Service Care Inc
"We're so glad! It was a pleasure to meet you and to take care of your problems. We want all our service experiences to be like yours was. Thank you!"
SARAH F.
Sep 2017
.
Response from Service Care Inc
"Thank you! It looks like we've been taking care of you since 2015, and it's been our pleasure."
Diane R.
May 2017
I had used Service Care previously for a problem that was handled promptly and completely. Yesterday, Scott (technician) came out to work on the same machine for another problem. Scott was at our home off and on all day - until 8 p.m last night trying to fix it. The machine is 23 years old and the problem turned out to be due to failure of wiring that could not be obtained because of the age of the machine. Throughout all of the hours Scott was here, he was polite and did not get aggravated because everything he tried did not work (as I kind of did). He is one of the nicest workmen I've ever come across. Needless to say, I was not charged for any of the services tried yesterday.
Response from Service Care Inc
"Scott is one of the best, and we're proud of his work. Thank you for letting us be your servicer!"
Mary W.
Feb 2017
Scott was excellent. We have used ServiceCare for 5 years and consider them reliable and professional. They are our go-to for appliance service as Realtors and also for our own home.
Response from Service Care Inc
"It's always a pleasure providing you with service! Thank you."
Michele D.
Jan 2017
This company was recommended by Frigidaire for warranty work on our dishwasher. They did a great job of getting our broken dishwasher fixed within about a week, just in time for Christmas.
Thomas M.
Apr 2016
unknown
Harold H.
Apr 2016
unknown
Response from Service Care Inc
"I'm sorry you didn't have a perfect experience. I would love to hear from you about it, especially the 'F' for responsiveness. In the context of this service call, I'm not sure what that means, but it's important to me that we treat our customers with 'A' service. It looks like we prediagnosed the problem, showed up with the needed parts at 10:47, and fixed it in one trip. Please message me on this website, I care about your experience and want to improve Service Care."
Kathy W.
Mar 2016
unknown
Response from Service Care Inc
"Hi [Member Name Removed], I'm sorry that we didn't have that part in stock. We stock a lot of parts, and sometimes we miss a few. We're always looking at our stocking inventory, and I will evaluate your repair and the parts used to try to make sure we're able to take care of these repairs same-day in the future. Thank you! Toxey"
Robert C.
Jan 2016
unknown
Jim B.
Dec 2015
unknown
Response from Service Care Inc
"I'm sorry we didn't give you an 'A' service experience! Please message me on this website with your concerns, and I will be happy to address them."
Lisa R.
Oct 2015
.
Harvey W.
Sep 2015
They're pretty good.
Response from Service Care Inc
"Hi, I'm sorry we didn't provide you with 'A' quality service this time. I'd love to hear from you about your experience so that I can improve it and make it better in the future."
Brantley N.
Aug 2015
unknown
Response from Service Care Inc
"Thank you! It's a good thing that this cost was covered by your extended warranty. :)"
ELMER T.
Aug 2015
They sent their "ice maker " specialist who came over , checked it and determined that it needed a certain switch. He ordered the switch and came back in three days and put it in.
While there he also rerouted the drain line so it works better. This guy really knows icemakers.
I had it worked on last year by "another" repair company. They took it back to their warehouse and kept it a month.
Licensing
State Contractor License Requirements
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*Contact business to see additional licenses.
FAQ
Service Care Inc is currently rated 4.6 overall out of 5.
Service Care Inc accepts the following forms of payment: CreditCard
No, Service Care Inc does not offer free project estimates.
No, Service Care Inc does not offer eco-friendly accreditations.
No, Service Care Inc does not offer a senior discount.
No, Service Care Inc does not offer emergency services.
No, Service Care Inc does not offer warranties.