Rob'e Mans Automotive Service
About us
We are a family owned and operated Honda, Acura, Nissan, Infiniti, Toyota, Lexus, Hyundai and Subaru repair facility with 24 month or 24,000 mile warranty on most items. We take pride in delivering a higher level of quality service. ABOUT US.....As childhood friends, Eddie Cleveland and Angelo Roberson shared a passion for figuring out how things worked; specifically motorcycles and cars. More to the point, they spent a lot of time figuring out why something didn’t work. Like most passions, it was only a matter of time before it became a profession. In 1983, Eddie and Angelo formed Rob’e Mans, working as mechanics servicing only Honda vehicles. When Honda introduced the upscale Acura line, they started servicing the Acura line. As time passed on, health concerns drove Angelo to retire. Eddie continued to run the ever-growing business, concentrating on maintaining the kind of personal and professional service that has earned Rob’e Mans a stellar reputation. In 2006, after numerous customer requests, Rob’e Mans decided to extend their services to include Toyota and Lexus, purchasing the building next door to their existing facility to accommodate the newly added lines. In 2012, again by popular demand and multiple customer requests, Rob’e Mans extended its professional service to include the Nissan and Infiniti brands. In 2013, after unprecedented growth, Rob’e Mans decided to extend their service and repair lineup to include Hyundai and Subaru. Today, Eddie Cleveland and the staff at Rob’e Mans continues to provide the kind of customer-focused service that started back in 1983, earning and keeping the trust of his customers by providing quality services with a personal touch.
Business highlights
42 years of experience
Services we offer
Air Conditioning, Alignment, Alternator Repair, Axle & Wheel Bearings, Battery & Charging System, Belts & Hoses, Brakes & Tire Repair, Clutch Replacement, Coolant System Work, Electronic Diagnosis & Repair, Engine Repair, Factory Scheduled Maintenance, Fuel Injection Service, Oil and Filter Change, Power Doors & Power Windows, Pre-Purchase Inspections, Starter & Cranking Systems, Steering Racks & Struts, Timing Belt Replacement, Transmission Repairs, Tune Up, and All Minor & Major Service Work.
Accepted Payment Methods
- CreditCard
Reviews
4.629 Reviews
| Number of Stars | Image of Distribution | Number of Ratings |
|---|---|---|
| 76% | ||
| 14% | ||
| 3% | ||
| 3% | ||
| 3% |
Showing 1-25 of 29 reviews
Mike G.
Nov 2017
work performed promptly; kept informed of needed work; explained options well
Marc S.
Feb 2017
I schedule an appointment before I go. I drop my car off, and then they will pick me up. I have been going here for about 10 years now, and would highly recommend them.
Hank P.
Sep 2016
very well. They are honest and kind. Even gave me a coupon to help with the cost. And I didn't ask for it! Super impressed.
C B.
Feb 2016
unknown
Shirley T.
Dec 2015
unknown
Susan R.
Aug 2015
.
Rebecca M.
Jun 2014
They were very professional and polite but may have mis-diagnosed the actual problem with the car. However, they worked to get to the bottom of the problem.
Laura H.
Apr 2014
I scheduled an appointment for 8:30 for an oil change and to check the brakes. I told them that the dealer had recommended new brake pads and I wanted them to verify before I had the work done. I dropped off the car at 8:30 and they said would call before they did any work. At 3:00, I had not heard anything from them, so I called. They had not even looked at the car yet. At 4:30 they called and said the car did need new brake pads but they did not have time to do it that day. Needless to say I did not take my car Back to have the work done there. Very poor customer service. Never once apologized for keeping my car all day and the only thing to show for it was an oil change.
Response from Rob'e Mans Automotive Service
"[member name removed], Thank you for your review! We strive for perfection at Rob'e Mans, but sometimes fall short. When we receive reviews such as this, we take it seriously. I do want to add a little bit of info to the story though. You are correct in that it took a little longer to look at your vehicle, but we did call you earlier than 4:30 to tell you that we verified the brakes needed to be replaced and that we could take care of it by end of business. I called you personally, but kept getting "pinged" and hung up on by your service provider. I have never experienced that before, so I was kind of at a lost on how to contact you. After I received the review of your most recent visit with us, I tried calling you personally and left you a message to try and make it right, but have not heard back from you. [member name removed], if you read this, I apologize for the service you received that day and would like an opportunity to make it up to you. Thank you. Kenny Krackenberger General Manager Rob'e Mans Automotive Service 205-817-4712 [email protected]"
Jonathan L.
Apr 2014
unknown
Christina R.
Apr 2014
I find Rob'e Mans to be very professional and plan to continue to use them--they really seem to both know what they are talking about and are very reasonable in planning in advance what might be needed in the future
Kevin E.
Nov 2013
I have had some experience with them. They have really good customer service. I'd say they are a little pricey but they are really good at communicating and giving customer service. I have used them for a year and a half, two years.
Paul N.
Nov 2013
The mechanics are very knowledgeable and know every aspect of Hondas and Toyotas.
Claire K.
Sep 2013
I have been using Rob'e Mans for close to 20 years and I would recommend them to anyone. They are professional and prompt. I trust them to work on my car and to never recommend any service that is not needed. They recently fixed a problem caused by a body shop not installing a radiator correctly. I was very grateful for all their hard work.
Mary W.
Sep 2013
I have taken multiple cars over the years to Robe Man's and have been overall satisfied with the service. Most recently I took a used car my son was considering purchasing in for an assessment. The assessment was done quickly and was complete and proved reliable. I have actually taken several cars over the years to Robe Man's and have been satisfied with the work. I feel it is a bit pricey but I guess you get what you pay for.
Brenda P.
Jan 2013
They are very thorough. They are professional, friendly, and honest. They have a very clean, nice waiting room. They explain the work that they're doing. They are quite knowledgeable, and they have the parts on hand. You don't have to wait three weeks for a part to come in. I have been using them since the mid-1980s.
Jacques C.
Aug 2012
I had a very bad experience at this shop. My 1991 Honda Civic was making noise in the front, from one or two bad CV joints. Robe'man's recommended replacing both front axles, which I agreed to. After I got the car back, it was making more noise than when I took it in there. They had replaced my good axles/bad CV joints with bad axles/bad CV joints. They refused to reimburse me or repair the car. I ended up having to get another shop to get brand new axles from Honda ($1200) and pay them to replace the junk axles/CV joints that Robe'man had installed in my car. They bought some really cheap remanufactured axles somewhere, and installed them in my car. This shop is very unprofessional. I would not recommend them to anyone.
Matthew H.
Oct 2011
Quick, efficient, professional, but you can probably find a better price elsewhere
Response from Rob'e Mans Automotive Service
"Dear Member, Thank you so much for taking the time to give us a review. We appreciate and understand your concern about pricing, but would like to point out that Rob'e Mans only uses Factory/ OEM parts, and we stand behind our work with a 24K/ 24 Month warranty. As a result, we won't be the lowest priced in town, but do strive to be the best. We hope that you will continue to allow us to serve you in the future, and wish you a happy, healthy holiday season. Sincerely, Alan Brouillette Service Manager- 205-871-4712"
Christine B.
Sep 2011
Have used these guys since the '80's and wouldn't dream of going anywhere else! They do the job right and it's always the same guys doing it. Not a lot of turnover here; that should tell you something about job satisfaction at Rob'e Mans. And, if the employees are happy, that tells me that management is treating them right. And so it is with their customers too. Love these guys!!
Response from Rob'e Mans Automotive Service
"Member, We SINCERELY appreciate your trust and confidence in the services we provide. It is customers like you, customers for life, that continue to motivate us to be the best we can possibly be. Have a wonderful holiday season, and we will see you for your next service! Sincerely, Alan Brouillette Service Manager 205-871-4712"
Beverly R.
Aug 2011
As I have become accustomed to expecting, all work was completed satisfactorily.
At the recommendation of a family member, I've taken our 2005 Honda to Rob'e Mans since moving to the Birmingham area one and one-half years ago.
I am impressed by the following:
+ in my experience, repairs have been correctly addressed on each visit, and so I've never had to return to the shop for a re-do;
+ the desk staff is knowledgable and professional and appears to have a long collective memory for work that was done on customers' cars;
+ no one tries to talk me into unnecessary repairs;
+ scheduling of work is well-timed: job is begun and completed as promised.
In addition to repairs, Rob'e Mans performs the regular oil and filter changes on my Honda. The shop offers a fairly good rate for this service: the first three changes are full price, but the fourth change is free. Thus the cost averages out to a little more than what I've paid at chain shops where oil/filter changes are the bread-and-butter procedures. But an additional difference between Rob'e Mans and the chains is that the RM staff doesn't try to pressure me into buying add-on fluid changes or repairs. Every RM oil and filter change includes, at no additional charge, a multi-point inspection that encompasses brakes, belts and hoses, battery and charging system, exhaust system, and a check of all fluid levels (they are topped off at n/c if low). I've never been told, as a result of these inspections, that the Honda needed unexpected work.
I have given Rob'e Mans a "B" rating for price because I haven't compared its rates to other garages. I'm satisfied with the service I receive and thus, have no interest in shopping around to shave off a little money. To date, work is done right the first time, and that, in itself, is a good deal.
At the recommendation of a family member, I've taken our 2005 Honda to Rob'e Mans since moving to the Birmingham area one and one-half years ago.
I am impressed by the following:
+ in my experience, repairs have been correctly addressed on each visit, and so I've never had to return to the shop for a re-do;
+ the desk staff is knowledgable and professional and appears to have a long collective memory for work that was done on customers' cars;
+ no one tries to talk me into unnecessary repairs;
+ scheduling of work is well-timed: job is begun and completed as promised.
In addition to repairs, Rob'e Mans performs the regular oil and filter changes on my Honda. The shop offers a fairly good rate for this service: the first three changes are full price, but the fourth change is free. Thus the cost averages out to a little more than what I've paid at chain shops where oil/filter changes are the bread-and-butter procedures. But an additional difference between Rob'e Mans and the chains is that the RM staff doesn't try to pressure me into buying add-on fluid changes or repairs. Every RM oil and filter change includes, at no additional charge, a multi-point inspection that encompasses brakes, belts and hoses, battery and charging system, exhaust system, and a check of all fluid levels (they are topped off at n/c if low). I've never been told, as a result of these inspections, that the Honda needed unexpected work.
I have given Rob'e Mans a "B" rating for price because I haven't compared its rates to other garages. I'm satisfied with the service I receive and thus, have no interest in shopping around to shave off a little money. To date, work is done right the first time, and that, in itself, is a good deal.
Scott M.
Mar 2011
Very good. They have done all the major services (timing belts, etc) on the 3 Honda's that we have owned over the last 10 years. I did feel a little pressure this last time for extras or things that I thought should have been recommended with the inital quote rather than "during the operation". It made me a little concerned that the service writer "honesty level" might be slipping a little. I will go back for the next major service, but I will be more suspicious than I have been in the past with them. They are very good at troubleshooting. They will point out problems that can be fixed under Honda's warranties, TSB's (Technical Service Bulletins), etc rather than just selling you on them doing the work. Work quality seems to be excellent - I have never had to take a vehicle back to them for a leak or other problem. I check behind after all auto service and have never found anything questionable that they have done. They prices are better than a dealership, but more than a non-Honda specialist repair shops. We would have all of our regular services done there, but they are too far from our home/work to be convenient. We use them for all major service work. Best Honda specialist service shop I have found in the area.
Linda W.
Feb 2010
They are very customer oriented. I feel comfortable when I take my car in. When they find something they make you aware of it and give you options. They'll let you know what could happen if you wait if you are unable to get the repairs done. Their service has always been great.
MICHAEL B.
Oct 2008
They are good.
LEANNE D.
Feb 2008
I took the car to Rob'e Man's without having scheduled an appointment. They were able to take the car and fix the window within 24 hours, though I did think that the price was pretty high. They also gave me a laundry list of other things that "need to be fixed," all of which totaled $2000. The car is 11 years old. I felt they did not discriminate between what must be done to prevent the car from breaking vs. what might be nice to do to keep the car perfect. They gave me a similar list of things that need to be done when they did work on the car almost 2 years ago; none of those things have "broken" since then. One item was quoted at $350 two years ago and this time they quoted $600 for the same thing.
Chris W.
Oct 2007
Service is great, but a little expensive.
MICHAEL B.
Aug 2007
They specialize in Hondas. I have been using them for several years.
Licensing
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FAQ
Rob'e Mans Automotive Service is currently rated 4.6 overall out of 5.
Rob'e Mans Automotive Service accepts the following forms of payment: CreditCard
No, Rob'e Mans Automotive Service does not offer free project estimates.
No, Rob'e Mans Automotive Service does not offer eco-friendly accreditations.
No, Rob'e Mans Automotive Service does not offer a senior discount.
No, Rob'e Mans Automotive Service does not offer emergency services.
No, Rob'e Mans Automotive Service does not offer warranties.