Rob'e Mans Automotive Service

work performed promptly; kept informed of needed work; explained options well

I schedule an appointment before I go. I drop my car off, and then they will pick me up. I have been going here for about 10 years now, and would highly recommend them.

very well. They are honest and kind. Even gave me a coupon to help with the cost. And I didn't ask for it! Super impressed.

They were very professional and polite but may have mis-diagnosed the actual problem with the car. However, they worked to get to the bottom of the problem.

I scheduled an appointment for 8:30 for an oil change and to check the brakes. I told them that the dealer had recommended new brake pads and I wanted them to verify before I had the work done. I dropped off the car at 8:30 and they said would call before they did any work. At 3:00, I had not heard anything from them, so I called. They had not even looked at the car yet. At 4:30 they called and said the car did need new brake pads but they did not have time to do it that day. Needless to say I did not take my car Back to have the work done there. Very poor customer service. Never once apologized for keeping my car all day and the only thing to show for it was an oil change.

I find Rob'e Mans to be very professional and plan to continue to use them--they really seem to both know what they are talking about and are very reasonable in planning in advance what might be needed in the future

The warranty was not as good as a competitor’s and the price was almost twice as much. They were professional by all means, but it just wasn’t the best deal.

I have had some experience with them. They have really good customer service. I'd say they are a little pricey but they are really good at communicating and giving customer service. I have used them for a year and a half, two years.

The mechanics are very knowledgeable and know every aspect of Hondas and Toyotas.

I have been using Rob'e Mans for close to 20 years and I would recommend them to anyone. They are professional and prompt. I trust them to work on my car and to never recommend any service that is not needed. They recently fixed a problem caused by a body shop not installing a radiator correctly. I was very grateful for all their hard work.

I have taken multiple cars over the years to Robe Man's and have been overall satisfied with the service. Most recently I took a used car my son was considering purchasing in for an assessment. The assessment was done quickly and was complete and proved reliable. I have actually taken several cars over the years to Robe Man's and have been satisfied with the work. I feel it is a bit pricey but I guess you get what you pay for.

They are very thorough. They are professional, friendly, and honest. They have a very clean, nice waiting room. They explain the work that they're doing. They are quite knowledgeable, and they have the parts on hand. You don't have to wait three weeks for a part to come in. I have been using them since the mid-1980s.

I had a very bad experience at this shop. My 1991 Honda Civic was making noise in the front, from one or two bad CV joints. Robe'man's recommended replacing both front axles, which I agreed to. After I got the car back, it was making more noise than when I took it in there. They had replaced my good axles/bad CV joints with bad axles/bad CV joints. They refused to reimburse me or repair the car. I ended up having to get another shop to get brand new axles from Honda ($1200) and pay them to replace the junk axles/CV joints that Robe'man had installed in my car. They bought some really cheap remanufactured axles somewhere, and installed them in my car. This shop is very unprofessional. I would not recommend them to anyone.

Quick, efficient, professional, but you can probably find a better price elsewhere

Have used these guys since the '80's and wouldn't dream of going anywhere else! They do the job right and it's always the same guys doing it. Not a lot of turnover here; that should tell you something about job satisfaction at Rob'e Mans. And, if the employees are happy, that tells me that management is treating them right. And so it is with their customers too. Love these guys!!

As I have become accustomed to expecting, all work was completed satisfactorily. At the recommendation of a family member, I've taken our 2005 Honda to Rob'e Mans since moving to the Birmingham area one and one-half years ago. I am impressed by the following: + in my experience, repairs have been correctly addressed on each visit, and so I've never had to return to the shop for a re-do; + the desk staff is knowledgable and professional and appears to have a long collective memory for work that was done on customers' cars; + no one tries to talk me into unnecessary repairs; + scheduling of work is well-timed: job is begun and completed as promised. In addition to repairs, Rob'e Mans performs the regular oil and filter changes on my Honda. The shop offers a fairly good rate for this service: the first three changes are full price, but the fourth change is free. Thus the cost averages out to a little more than what I've paid at chain shops where oil/filter changes are the bread-and-butter procedures. But an additional difference between Rob'e Mans and the chains is that the RM staff doesn't try to pressure me into buying add-on fluid changes or repairs. Every RM oil and filter change includes, at no additional charge, a multi-point inspection that encompasses brakes, belts and hoses, battery and charging system, exhaust system, and a check of all fluid levels (they are topped off at n/c if low). I've never been told, as a result of these inspections, that the Honda needed unexpected work. I have given Rob'e Mans a "B" rating for price because I haven't compared its rates to other garages. I'm satisfied with the service I receive and thus, have no interest in shopping around to shave off a little money. To date, work is done right the first time, and that, in itself, is a good deal.

Very good. They have done all the major services (timing belts, etc) on the 3 Honda's that we have owned over the last 10 years. I did feel a little pressure this last time for extras or things that I thought should have been recommended with the inital quote rather than "during the operation". It made me a little concerned that the service writer "honesty level" might be slipping a little. I will go back for the next major service, but I will be more suspicious than I have been in the past with them. They are very good at troubleshooting. They will point out problems that can be fixed under Honda's warranties, TSB's (Technical Service Bulletins), etc rather than just selling you on them doing the work. Work quality seems to be excellent - I have never had to take a vehicle back to them for a leak or other problem. I check behind after all auto service and have never found anything questionable that they have done. They prices are better than a dealership, but more than a non-Honda specialist repair shops. We would have all of our regular services done there, but they are too far from our home/work to be convenient. We use them for all major service work. Best Honda specialist service shop I have found in the area.

They are very customer oriented. I feel comfortable when I take my car in. When they find something they make you aware of it and give you options. They'll let you know what could happen if you wait if you are unable to get the repairs done. Their service has always been great.

I took the car to Rob'e Man's without having scheduled an appointment. They were able to take the car and fix the window within 24 hours, though I did think that the price was pretty high. They also gave me a laundry list of other things that "need to be fixed," all of which totaled $2000. The car is 11 years old. I felt they did not discriminate between what must be done to prevent the car from breaking vs. what might be nice to do to keep the car perfect. They gave me a similar list of things that need to be done when they did work on the car almost 2 years ago; none of those things have "broken" since then. One item was quoted at $350 two years ago and this time they quoted $600 for the same thing.

Service is great, but a little expensive.

They specialize in Hondas. I have been using them for several years.

This company is very well oriented. They get the car in and back out in no time at all. They are never pushy at all. I have used them for many years and I am always happy with them. I do not recall the price for this service, but, it was worth it. I know they are running a very trustful business. They also have worked on my Honda Odyssey as well. This company also knows exactly what they are doing, I never have to worry.

My car would not start and I thought the battery was dead. AAA came and jump started the car. The technician checked the battery and said it was fine. I thought there must be an alternator problem. I took the car into the shop and told them what I was told. I came back when they were done and was informed it was the battery after all. The reception was friendly and efficient, the work was done at a very reasonable rate, and they did not take the opportunity to sell me an alternator I did not need.

They were wonderful and did a really good job. They took the car in the same day, and got it done pretty quick. They were professional and care about their customer's satisfaction. I didn't have any problems with it, because it was fixed the first time.

We have not had to do very much to this car and Rob'E Mans is the only place we will take it. They specialize in Hondas and Acura so they have a great deal of experience with every type of problem. They are methodical in the work and still manage to finish repairs in the predicted time frame. Their prices are competitive and the car is kept in good running condition.