NTB NATIONAL TIRE & BATTERY

I went in for reg. oil change that includes tires rotation as I have been doing for more than a year with them, also bringing in my daughter's car for the same services. Jason, the store mngr, first tried to sell me new tires. According to him, NTB had a current promo of buy 2 get 2 free. Sounded like a good deal until I saw it was $681 total. When I mentioned the deal he said "I already gave you a $381 discount". In my book, $381 (for two free tires) is NOT the same as $681 for 2 paid tires. That should have triggered an alarm already. Later I was told I transmission fluid, brakes service. I asked how much for all this and heard $87, so I verbally authorized the work. The bill came to more than $800. They never asked me to sign he authorization work order. Technically I wasn't required to pay since I did not authorize the work to be preformed (need legal advice for that). When I asked why I wasn't shown the work order, Jason, the manager, looking at me straight in the eyes, said t's because they were too busy!! Too busy?!?! For 1 more minute? I told him that's NOT an excuse. I asked what can he do about it? Then he gave me $25 off for each brake and free oil change. That did eased the pain much but still not good enough. I hadn't planned to spend $800 this w.e. As I was getting in the car, I noticed they didn't even rotated the tires.

unknown

Horrible. Dealing with this place has been the worst experience I've ever had with a company. I've never seen a company that seriously does not care about it's customers.
The brake job was done poorly, they are still squealing. They broke my hubcap and refused to admit they did it and fix it. After several attempts at getting them to replace it they finally admitted they broke it and ordered a new one. After driving back up there to get it replaced, they ordered the wrong color. Then they claimed to have mailed me a new one but I still haven't received it after 2 weeks. In all I had to make 5 trips back to this place and still have not had my hubcap replaced.
I have spoken with their corporate office as well and they could care less. I've wasted over $500 in lost time and gas trying to get this resolved. I would never deal with this place again they are horrible.

They were professional and the visit went well.

The gentlemen wanted to sell me windshield wipers even though I had just bought some. Also, wanted me to pay another $200 for jobs that were not necessary. I felt they were trying to take advantage of me by encouraging me to buy extra things I did not need.

They used the wrong oil for my vehicle and it took an hour when I had an appointment.

They have been really good. I seem to have had good luck with them and they don't take advantage of you. I ran into a hole and broke one of my spokes in the front of the car. They did a good job fixing it up. I liked their service. They were prompt and they did what they said they were going to do. They told me all about it before I chose to do the job and there was not much I could do. They did everything they said well. I trusted their price I didn't check with others. They did the job when they said they were going to do it and they were punctual. They were nice at the desk and professional. I think if you are not treated right at the desk there is something wrong. I am going there again this week.

A tire previously purchased at NTB wore out prematurely. At first they were just going to put a new, full price tire on the car; when I told them to put the "donut" tire back on, they went back, checked their papers and decided I was due a substantial mileage credit. This, of course, made me think they were behaving disreputably, since they should have offered the credit first thing. They replaced two tires and it took forever. It takes way too long to get service here. We use them regularly because they are the only place on the 280 corridor that carries the tires we use. They are always several hours past their time estimate; rarely do they even call to say they are running late, so I've had people drive me out there to pick up my car and it's not ready. I also drove my boss out there and they had the same situation. They always have a reason, but it's every single time. The waiting room is nasty with old, dog-eared magazines - not what you expect for a national brand.

I think they did a very good job on changing the tires and making sure everything was back the way it should be. The only thing I didn't like is that they were quite slow about doing it. I like the people that work there, and they are very nice, that s why I continue to go there.

They were very good about getting me and out of there quickly, which is number one for me because I hate waiting. They also checked really good to make sure everything was nice and tight before they let me have the car.