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NTB NATIONAL TIRE & BATTERY

Auto Service, Auto Tires, Auto Transmission Service,

About us

ADDITIONAL NAMES: NATIONAL TIRE WHOLESALE, NTW,VULCAN TIRE CO INC, VULCAN TIRES. DBA: NTW ADDITIONAL ADDRESSES: 820 SHADES CREEK PKWY STE 1300 BIRMINGHAM, AL 35209

Business highlights

28 years of experience

Services we offer

TIRES, WHEELS, BATTERIES, ALIGNMENTS, BATTERIES, BELTS AND HOSES, BRAKES, HEADLIGHTS & TAILIGHTS, LUBE/OIL & FILTER, SHOCKS AND STRUTS, TRANSMISSION MAINTENANCE, WIPER BLADES.

Amenities

Warranties

Yes

Reviews
3.410 Reviews
Number of StarsImage of DistributionNumber of Ratings
5
40%
4
10%
3
20%
2
10%
1
20%

Filter reviews by service

Showing 1-10 of 10 reviews
Michel L.
Jan 2018
1.0
Auto Service
$850
I went in for reg. oil change that includes tires rotation as I have been doing for more than a year with them, also bringing in my daughter's car for the same services. Jason, the store mngr, first tried to sell me new tires. According to him, NTB had a current promo of buy 2 get 2 free. Sounded like a good deal until I saw it was $681 total. When I mentioned the deal he said "I already gave you a $381 discount". In my book, $381 (for two free tires) is NOT the same as $681 for 2 paid tires. That should have triggered an alarm already. Later I was told I transmission fluid, brakes service. I asked how much for all this and heard $87, so I verbally authorized the work. The bill came to more than $800. They never asked me to sign he authorization work order. Technically I wasn't required to pay since I did not authorize the work to be preformed (need legal advice for that). When I asked why I wasn't shown the work order, Jason, the manager, looking at me straight in the eyes, said t's because they were too busy!! Too busy?!?! For 1 more minute? I told him that's NOT an excuse. I asked what can he do about it? Then he gave me $25 off for each brake and free oil change. That did eased the pain much but still not good enough. I hadn't planned to spend $800 this w.e. As I was getting in the car, I noticed they didn't even rotated the tires.

Terry P.
Oct 2015
5.0
Auto Service
Yes, I recommend this pro
unknown

Adam A.
Apr 2014
1.0
Auto Service
$600
Horrible. Dealing with this place has been the worst experience I've ever had with a company. I've never seen a company that seriously does not care about it's customers.
The brake job was done poorly, they are still squealing. They broke my hubcap and refused to admit they did it and fix it. After several attempts at getting them to replace it they finally admitted they broke it and ordered a new one. After driving back up there to get it replaced, they ordered the wrong color. Then they claimed to have mailed me a new one but I still haven't received it after 2 weeks. In all I had to make 5 trips back to this place and still have not had my hubcap replaced.
I have spoken with their corporate office as well and they could care less. I've wasted over $500 in lost time and gas trying to get this resolved. I would never deal with this place again they are horrible.

Walter B.
Mar 2014
4.0
Auto Tires
Yes, I recommend this pro
$27
They were professional and the visit went well.

Christopher R.
Sep 2013
3.0
Auto Service
Yes, I recommend this pro
$30
The gentlemen wanted to sell me windshield wipers even though I had just bought some. Also, wanted me to pay another $200 for jobs that were not necessary. I felt they were trying to take advantage of me by encouraging me to buy extra things I did not need.

Kevin S.
May 2012
3.0
Auto Service, Auto Tires
$45
They used the wrong oil for my vehicle and it took an hour when I had an appointment.

Dicki A.
Jul 2011
5.0
Auto Service
Yes, I recommend this pro
$2,000
They have been really good. I seem to have had good luck with them and they don't take advantage of you. I ran into a hole and broke one of my spokes in the front of the car. They did a good job fixing it up. I liked their service. They were prompt and they did what they said they were going to do. They told me all about it before I chose to do the job and there was not much I could do. They did everything they said well. I trusted their price I didn't check with others. They did the job when they said they were going to do it and they were punctual. They were nice at the desk and professional. I think if you are not treated right at the desk there is something wrong. I am going there again this week.

TERI H.
Aug 2008
2.0
Auto Tires
Yes, I recommend this pro
$300
A tire previously purchased at NTB wore out prematurely. At first they were just going to put a new, full price tire on the car; when I told them to put the "donut" tire back on, they went back, checked their papers and decided I was due a substantial mileage credit. This, of course, made me think they were behaving disreputably, since they should have offered the credit first thing. They replaced two tires and it took forever. It takes way too long to get service here. We use them regularly because they are the only place on the 280 corridor that carries the tires we use. They are always several hours past their time estimate; rarely do they even call to say they are running late, so I've had people drive me out there to pick up my car and it's not ready. I also drove my boss out there and they had the same situation. They always have a reason, but it's every single time. The waiting room is nasty with old, dog-eared magazines - not what you expect for a national brand.

Homeowner
Aug 2006
5.0
Auto Service, Auto Tires
Yes, I recommend this pro
$800
I think they did a very good job on changing the tires and making sure everything was back the way it should be. The only thing I didn't like is that they were quite slow about doing it. I like the people that work there, and they are very nice, that s why I continue to go there.

Homeowner
Aug 2006
5.0
Auto Service, Auto Tires
Yes, I recommend this pro
$400
They were very good about getting me and out of there quickly, which is number one for me because I hate waiting. They also checked really good to make sure everything was nice and tight before they let me have the car.

Licensing

State Contractor License Requirements

All statements concerning insurance, licenses, and bonds are informational only, and are self-reported. Since insurance, licenses and bonds can expire and can be cancelled, homeowners should always check such information for themselves. To find more licensing information for your state, visit our Find Licensing Requirements page.

*Contact business to see additional licenses.

FAQ

NTB NATIONAL TIRE & BATTERY is currently rated 3.4 overall out of 5.

Monday: 7:00 AM - 8:00 AM Tuesday: 7:00 AM - 8:00 AM Wednesday: 7:00 AM - 8:00 AM Thursday: 7:00 AM - 8:00 AM Friday: 7:00 AM - 8:00 AM Saturday: 7:00 AM - 7:00 AM Sunday: 9:00 AM - 6:00 AM

No, NTB NATIONAL TIRE & BATTERY does not offer free project estimates.

No, NTB NATIONAL TIRE & BATTERY does not offer eco-friendly accreditations.

No, NTB NATIONAL TIRE & BATTERY does not offer a senior discount.

No, NTB NATIONAL TIRE & BATTERY does not offer emergency services.

Yes, NTB NATIONAL TIRE & BATTERY offers warranties.

NTB NATIONAL TIRE & BATTERY offers the following services: TIRES, WHEELS, BATTERIES, ALIGNMENTS, BATTERIES, BELTS AND HOSES, BRAKES, HEADLIGHTS & TAILIGHTS, LUBE/OIL & FILTER, SHOCKS AND STRUTS, TRANSMISSION MAINTENANCE, WIPER BLADES.