Number of Stars | Image of Distribution | Number of Ratings |
---|---|---|
75% | ||
0% | ||
0% | ||
25% | ||
0% |
The product and work are excellent. The vendor guaranteed complete satisfaction and he delivered. Pricing was competitive and fair for the product and work performed. Mr. Beaumont answered all of my questions and addressed all of my issues. The work was performed precisely as I wanted and as we agreed.
It was a little hard coordinating getting estimates and re-pricing as the scope and scale of the jobs changed but that was partly due to my limited availability.
This is a small operation. They do not have an e-mail address or a fax machine. All business is conducted face-to-face and on paper. It's a bit inconvenient but the payoff is that overhead costs are lower which enables them to offer better pricing. Service and communication is very personal and professional; I never felt like a "job."
I know I can be a difficult customer because I ask a lot of questions and tend to get deeply involved in the technical aspects of work. This is often a problem for many business people who want you to give them carte blanche. Two points being:
1. Getting involved, asking questions, challenging assumptions, and being detail-oriented were not a problem for this company. They seemed to welcome an involved and knowledgeable customer.
2. I have high expectations and I'm not often fully satisfied. This vendor exceeded my expectations. There was no need for a call-back on either job.
Mr. Beaumont is a very pleasant fellow though maybe a bit rough around the edges. However, he knows his business, his products, and how to provide excellent customer service. He takes his time and is careful and deliberate with his work. Once the contract was signed, the work was done quickly, efficiently, and correctly.
This is the sort of small business one wants to see thrive.
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