L A Z BOY FURNITURE GALLERIES

My husband and I purchased a floor model back in 2021 due to product availability and needing a couch sooner rather than later. We were assured at that time that by purchasing a warranty we would be covered by all damages and/or fault in workmanship. Within a year, the frame has broken in one section, the console is coming apart from the sofa, and the leather is peeling. We've been trying to get this repaired or replaced since mid-2022 however we are never called back. Finally got to a manager today and it was by far the WORST customer experience I've ever had. There is 0 accountability for their product or their services. We were given the reason that they were bought out by corporate and all warranties and representations would not be extended by the corporate office. I will NEVER buy LAZ-Boy (wow, is the name ironic) again. TERRIBLE TERRIBLE company.

This was a very unsatisfactory experienced. They had to come back three times over a period of five months. We'd call and they'd delay three weeks. Then they'd come and say they needed to order a part which took another few months.

Lazy Boy Galleries helped us in the selection of our fabric for our recliners. We paid a deposit after we agreed on what we wanted done. We had decided that we wanted to upgrade our order with a better fabric. We went right back the very next morning. The sales representative was rude and very disrespectful. She wouldn't accommodate us. The lazy boy on Highway 250 had to help us get our order changed.