USES SUBS / have 3 carpenter crews( 2 each) in full time employment. My job is to assist them & check to make sure we're doing what the customer requested.I also do sales/consults. We would like to have the opportunity to show our talents. We do all size jobs & house ages. We bill each week on cost plus jobs or set up 3 or 4 payments on contract work. We also have an architect on call to help with design.Give us a chance,you will be glad you did. Thank You!
Yes
Number of Stars | Image of Distribution | Number of Ratings |
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78% | ||
6% | ||
0% | ||
6% | ||
11% |
"Hello [member name removed], I enjoyed coming out to Morris and visiting you And your wife and discussing what you would like to do with your double wide mobile home, it was located in a very nice setting. I feel like I was respectful and helpful while looking over the project. I brought the information back to my desk and spent probably four hours overall doing your estimate. At that point I sent you the information and got right back with you(I don't remember you calling me back and saying thanks but no thanks) I'm sorry the dollar amount wasn't what you wanted but it was what I needed to do a good job. After having been in this business 40 years I know problems and expenses will come up that I can't see while I'm doing the initial walk through. You have to remember I do all this at my own expense. Also for every ten jobs I estimate I'm lucky to get one. I'm quite aware my estimates are not cheap, if they were I would have a lot better chances of getting work~ but I would have a lot of unhappy customers and what's the point of that? I would much rather start out at a price where I can turn out a wonderful job. I wish you the best of luck with the rest of your life,Paul"
"You guys are so wonderful to work with is the reason it turns out so well! I wish i had a hundreds of y'all. Can't say enough good things,Paul & Company"
"This is one of those perfect reviews~ it helps to offset the customers who can't be satisfied. (removed member name) was very straight forward & did what she said she was going to do~ it makes for good communication & results. We are also very pleased with the results as well. 100 year old clay tiles to cover her house IS beautiful - THANK YOU, Paul & Company"
"I do remember working for ya'll & how pleasant the whole family treated us. We hope you have enjoyed the additional space and remodeled areas as much as we appreciated ya'll picking Irwin Brothers to do the work.Feel free to call us,Paul & Company"
""Please look over & email or call to make changes you would like-this is just the beginning,thanks Paul" I'm sorry you didn't call - I feel sure i could have explained. Thanks for playing fair,Paul"
"I have not spoken to this person,Paul Irwin"
"I have called the customer about this complaint & she told me she did not know you were making a report as you stated. Also I was never hired by her on June 6th,2011 and consequently did not complete any work I supposedly did. Yes,I did make the initial contact & consulted with her on three different items for about one hour & came away without enough information to do the driveway bid. I should have called her back & let her know I needed more information. I usually do call a perspective client back one way or the other. Sincerely,Paul"
"It was done some time ago but i do recognize your name & address. Its always refreshing to hear good responses from our work- no matter how long its been- thank you so much for the lovely reference. Hope to see ya'll again in the future, Paul & Company."
"I thought i had already posted a response- i hope being late is better than none @ all. The customer is wonderful to work with & very planned out with her ideas which helped overall . Each year we have a mix of good & n/s good customers- people like the customer make it all worthwhile. Thanks a gazillion,Paul & Company"
"YA'LL WERE WONDERFUL TO WORK FOR & I SO APPRECIATE YOUR WRITING IN- I ADMIRE YOUR COURAGE TO RETURN YOUR HOUSE TO ITS ORIGINAL BEAUTY. WHENEVER WE REMOVE ALUMINUM/VINYL SIDING WE DON'T KNOW WHAT WE'LL FIND. EVEN THE LEANING BARN COOPERATED - ITS AMAZING. THANKS FOR EVERYTHING YOU DID, PAUL & COMPANY."
"THANKS SO MUCH FOR SETTING THE RECORD STRAIGHT - I GUESS WE'LL NEVER KNOW FOR SURE WHO DID THAT. THANKS AGAIN, PAUL & COMPANY"
"IT'S PEOPLE LIKE YOURSELVES THAT MAKE OUR WORK WORTHWHILE & FUN- I AM FOREVER GRATEFUL, PAUL & COMPANY."
"WHEN WE STARTED OUR BUSINESS OUR GOALS WERE AS YOU JUST WROTE. ITS VERY ENCOURAGING TO HAVE IT SAID BACK TO US. THANKS A MILLION, PAUL & COMPANY."
"I CAN'T TELL YOU ENOUGH HOW MUCH I APPRECIATE YOUR REVIEW- IT MEANS SO MUCH TO US! I JUST WISH I WAS ABLE TO RELAY IT TO PROSPECTIVE CUSTOMERS- THANK YOU, THANK YOU, PAUL & COMPANY"
"IRWIN BROTHERS REMODELING DID DEMOLITION IN ORDER TO REFRAME REAR SUPPORT WALL WITH PROPER FOOTINGS, SUPPORT BEAMS AND POST. WE HAD TO REBUILD ENTIRE BACK WALL OF THE HOUSE 30 FT. TALL AND 30 FT. WIDE AND FLOOR SYSTEM (THREE STORIES) 8 FT. BY 40 FT. AREA. WE ONLY GOT THE FRAMING STAGE COMPLETED BECAUSE WHEN IT WAS TIME TO BRING IN THE ELECTRICIAN AND PLUMBER TO DO THE NEXT STEP, THE MEMBER DID NOT WANT TO HAVE THE WORK DONE THEY HAD SPECIFIED. THE MEMBER RELEASED US OF OUR DUTIES AND HIRED WHO SHE WANTED (WHICH WAS FINE WITH ME) BUT REFUSED TO PAY OUR FINAL INVOICE. SHE DID NOT PAY THE DRYWALL CONTRACTOR HIS FINAL PAYMENT EITHER. HE WAS CONCERNED ABOUT THE MEMBER DAMAGING HIS REPUTATION LIKE SHE IS TRYING TO DO TO US. WE NEVER COMPLETED OUR CONTRACT FOR $150,000.00. THROUGHOUT HER REPORT THE MEMBER TRIES TO MINIMIZE THE AMOUNT OF WORK WE DID. HAD WE NOT SUCCESSFULLY COMPLETED THE FRAMING PORTION OF THE JOB, SHE WOULDN'T HAVE BEEN ABLE TO PROCEED WITH FINISHING. TO READ HER VERSION CAUSES ME GREAT DISAPPOINTMENT, I WOULD NOT RECOMMEND ANY CONTRACTOR TO WORK FOR HER. IT IS ONE LIE AFTER ANOTHER. SHE COMPLAINS THAT I GOT A PERMIT FOR THE CONTRACT AMOUNT. THIS IS REQUIRED BY THE CITY OF BIRMINGHAM. SHE COMPLAINED ABOUT US ORDERING A PORT A LET AFTER WE REMOVED THE 100 YEAR OLD DRAINS AND SUPPLY PIPES IN OUR WORK AREA, AND SAID OUR CREW SHOULD HAVE GONE TO THE FAST FOOD RESTAURANTS, SERVICE STATIONS, OR GROCERY STORES IN THE AREA TO USE THE BATHROOM. DID SHE EVER DO THE MATH ON THIS? THREE OR FOUR MEN LEAVING THE JOB, THREE OR FOUR TIMES A DAY, TO USE THE POTTY WOULD HAVE COST MORE IN TIME THAN THE PORT A LET RENTAL. THE MEMBER TOLD ME THAT ALL THE OTHER CONTRACTORS SHE INTERVIEWED RECOMMENDED US - NOT THE YELLOW PAGES. THE MEMBER WROTE THAT I DID NOT MANAGE HER JOB. I WAS ON THE JOB SITE EVERYDAY, SOMETIMES TWICE. THE MEMBER WAS NEVER THERE, SHE WOULD COME AFTER 4 PM. HER EXCUSE WAS THAT SHE HAD TO BABY-SIT HER DAUGHTER'S CHILD. OUR LEAD CARPENTER WOULD HAVE TO CALL TO GET HER TO COME BY WHEN HE NEEDED A QUESTION ANSWERED WHICH WAS VERY RARE. COLLECTING A DOWN PAYMENT IS A STANDARD IN OUR INDUSTRY. THE MEMBER WARNS YOUR READERS TO NEVER GIVE A CONTRACTOR A DOWN PAYMENT, AND THAT IS THE USUAL WAY BUSINESS IS DONE. I HAVE ALWAYS BEEN HONEST WITH THE MEMBER. SINCERELY, PAUL E. IRWIN"
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