Hinkle Roofing

I called several weeks ago to get an estimate on having roof ventilation installed, both a ridge vent and 2 powered exhaust vents, in addition to a section of rot that needed to be repaired. The girl took my information and said someone would call me back. Over 2 weeks went by with no contact, so I again called, and I believe I spoke with the same girl. She said she saw where I'd called and would print the ticket and take it to a project manager right then. It's been over a week, and still no call back. I'm not sure if maybe the job wasn't enough money for them, etc., but failing to follow up isn't a great business practice.

This is the worst roofing company you could ever attempt to hire. When I say attempt to hire, that is exactly what I mean. I tried to hire this company a couple of years ago to repair my concrete tile roof leaks. Jeff came to my house and gave me a quote of over $13,000, and I agreed to use their services. 8 weeks later, no work was ever started, although Jeff made numerous promises on when they would get to me. I finally told him to terminate the contract. Several months later, I wrote a scorching review of this company; and guess what? Yes, Jeff calls. He tells me that if I will take down my review, they will get my job done as originally promised. I agreed and stupidly took down the review. Unfortunately, I have not heard another word from Hinkle or Jeff. They should not have any public trust Steve Adcock

They were okay. When I got ready to do the work, I could never get them to come back when they said they were going to come back. That was the only thing that annoyed me, so I started calling other people.

The quote was kind of high. He did a thorough job itemizing the quote. He was pretty professional. I would use them again if their price was a little lower.

Everything went very well. Workers showed up around 615 am and were finished by early afternoon. The project manager came by later and did a final magnetic swipe around the house to make sure there were no roofing nails in the grass. The following day, an electrician (hired by Hinkle as part of the proposal) came to run the circuit in the attic to connect the power vent. I was well pleased with the entire job that Hinkle did - and their price was very competitive with other bids I received from other companies.

I called Hinkle a week and a half ago, talked to a representative. I told her about the leaks and the five year warranty. She said someone would be out to assess the situation.  To date, no one from Hinkle has called or come out.  Instead of dealing with Hinkle, I had someone else do the work.
 
This reminded me of dealing with Hinkle in 2012 during the initial work.  Hinkle said the job would take three days.  Two or three guys showed up and worked for a few hours per day.  On the third day I call Hinkle and received no satisfaction.  The job took 5.5 to 6 days.
When they finally finished, I went up to inspect.  The new roof and attic fan looked good.  Later I discovered my living room lights / fan didn't work, no power.  In the attic I discovered the roofers had cut the power cables when they removed old attic fan.  Had to call Hinkle two or three times before an electrician finally came out to restore power to my living room...three days later.
 

Prompt and professional service.  Would recommend and use again.

unknown

Arrived on site with a full crew. Started early and finished quickly.

Good results.

unknown

unknown

They are awesome, they did a good work done, they were professional. I really don't know about the pricing, so I would say a B.

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Roof Leaks- purchased new roof in 2013 that is leaking less than one year after purchase. Called three times to have Hinkle come take a look and they will not return my calls or come to my home.

Two Mt. Brook residents recommended Bob Baker of Hinkle Roofing as an honest and reputable roofing specialist.  Despite the B rating on Angie's list, I called Bob and he came out the same day, gave me a good quote.  Within three days, he sent a team of very friendly and diligent workers to complete the repair on our roof.  We are very pleased with the results, the quote, the service and the price.  We would not hesitate to use Hinkle Roofing again, and would easily and comfortably recommend them to others for their roofing repair needs. 

I placed a call to Hinkle Roofing on Monday December 16th, 2013 to request a repair estimate for a leaking roof. The receptionist indicated that the person responsible for estimates would call me back to schedule an appointment although she was not able to indicate how soon. I received a call back on Friday December 20th, 2013 from the estimator at which point I scheduled an appointment for Monday December 30th. Although an appointment time was requested, it was not able to be provided. I placed a second call the morning of December 30th to confirm the appointment and determine what time the estimator would be able to come. I spoke with the estimator who was still not certain what time he would be able to come at which point I canceled because the poor service around obtaining an estimate raised doubts concerning a repair.
In this instance, Hinkle Roofing was both unresponsive and unprofessional. Five days is excessive for a simple call back to schedule an appointment for an estimate. The inability to provide a clear appointment time even on the day of the appointment was unacceptable. The estimator was not well organized and struggled to respond to my question concerning appointment timing. This leads me to believe the appointment may not have been kept if I had not called. Furthermore, there was no attempt to explain or apologize for the delay. Based on these phone calls and this experience with Hinkle Roofing, it appears evident that they do not really want this type of work or my business. I can understand if Hinkle is focused on larger jobs such as new roofs or is fully booked with other jobs. If this is the case then they should have the professionalism to let the customer know up-front so that the customer's time is not wasted.

After the initial quote, they were very difficult to contact.

They were recommended by Chuck. I’ve had no problems. They did a good job. They came out and checked the order and checked on the people installing it.They honored Chuck's price that he had quoted me. I don't know that they normally charge but I was happy. I did get other estimates and they were in line with the other companies. I had 3 estimates and they all were within $500.

They were fair.

Once the work was "complete" I had to call several times to confirm that the job had indeed been done.  There was no note left, no invoice, no sign at all that the shingles that had fallen off had been replaced.  Two weeks after they said that they came out and replaced the shingles, we experienced a leak in the bathroom that left new stains on the ceiling of our bathroom directly beneath where the damaged shingles had been reported.  I called them and they claimed that the roof was repaired and stood by the story that they had indeed come out to our house.  I told them that I didn't believe them and that I had a problem paying them for work that I doubted had been completed or had been done poorly.  They refused to work with us despite the fact that we had to hire a competent roofer and a contractor to paint and repair the stains.  Not only that, but the competent company was half the price!  Do not use this horrible firm.

Gordon Gilmore can out to give me an estimate and the leaks were easy so he repaired himself.  He was a really nice guy.  I will call him again for future problems.  He charged me $250 dollars which was quite reasonable.
I had another roofing company that is rated number 1 on Angies List that gave me an estimate for $750 for the same job.   They were really trying to rip me off.

Jeff Baker came out and gave the estimate prompt and courteous. Jeff Salman handled scheduling the crew to come out and do the job. I expressed concerns about not letting debris and roofing nails fall into my backyard because we have dogs and I would not want them to eat a nail. They covered my entire backyard, as well as the front shrubs, with tarps and we have yet to find any debris.  The day after the roof was installed, we had tornado watches in the area. So I was worried we would have issues with the shingles not being sealed yet. So far we have had no problems. 
One other note about customer service with Hinkle......I had a hard time picking a color and finally got it down to 3 choices. Their office closes at 5pm however they were nice enough to stay about 10 minutes late one night for me to come pick up a full 3 tab shingle to confirm my color selection. They didn't have to stay late, but I'm glad they were willing to work with me.
I would use them again, hopefully it won't be soon, with having done the whole roof.
I would recommend them to anyone that asks me.

They were very nice. I'm not sure about the price. They seemed very knowledgeable.

poor

We were told they were the best.  I will say that they were the most expensive.  We went with them because people recommended them, but we will never do business with them again.  They did a poor job.  They had to come back out.  They left nails in the gutters; we had to wash them out.  We wouldn't even contact them for the warranty; we would contact the company that made the shingles directly.  They used Hispanics who couldn't even speak English.  I don't know if they were legal or illegal.  However, they were insured.