GRISSOM SERVICE COMPANY
About us
We are a privately owned family oriented Heating & Air Conditioning business that has been servicing the Birmingham metro area since 1976. Owned and operated in Birmingham Alabama
Business highlights
Emergency services offered
49 years of experience
Services we offer
Carrier Factory Authorized Dealer / Residential and Light Commercial Contractor / Service, Repair, Replace all Makes of Heating & Air Conditioning Systems / Residential and Commercial Maintenance Agreements / Duct Design & Installation / Water Heater Repair & Replacement / Gas logs/ Indoor Air Quality & Home Comfort Specialist
Amenities
Emergency Services
Yes
Free Estimates
Yes
Accepted Payment Methods
- CreditCard
Reviews
5.021 Reviews
| Number of Stars | Image of Distribution | Number of Ratings |
|---|---|---|
| 95% | ||
| 5% | ||
| 0% | ||
| 0% | ||
| 0% |
Showing 1-21 of 21 reviews
Judy L.
Feb 2017
Perfect
Response from GRISSOM SERVICE COMPANY
"Mrs. [Member Name Removed], we really enjoyed working with you on this project and look forward to serving you in the future! Thank you so much for the kind words and yes! Joe is a fantastic technician!!"
Jennifer H.
Dec 2016
They were prompt and finished quickly. Very professional always.
Response from GRISSOM SERVICE COMPANY
"Mrs. [Member Name Removed] thank you for the compliment. We try very hard to be the best at what we do. Thank you again for the kind words and we will be here the next time you need us."
Janice T.
Dec 2016
We called Grissom second, because they had worked on my dad’s unit. But, Grissom wanted us to replace the entire fan outside and we did not do that. I like Grissom as a company, so I would give them a “B” on all the categories. The man that came out didn’t really understand that all that needed to be done was adjusting the fan.
Response from GRISSOM SERVICE COMPANY
"Mrs. [Member Name Removed], thank you for the honest opinion and your thoughts on how we performed. We always strive for an "A" and will work hard to get there. Today's HVAC equipment is complicated and sometimes all of us look for more technical problems than it really may turn out to be. We have reviewed the service call we were on with you and talk to the technician that came out so that this kind of thing doesn't happen again. I hope that you will give us another chance if you have problems down the road. Thank you again and we do appreciate you allowing us to come out to your home."
Marsha W.
Jan 2015
unknown
Response from GRISSOM SERVICE COMPANY
"We greatly appreciate great customers like you! We do our very best to treat every customer like family and customers that have such a long history with us are just that!"
Jamie M.
Jul 2014
unknown
Response from GRISSOM SERVICE COMPANY
"Thank you for the kind words. We view our customers like they are members of our family and always strive to treat them as such. We do appreciate you for trusting us to care of you and your family!"
Renee R.
Jun 2014
unknown
Response from GRISSOM SERVICE COMPANY
"Having your Air Conditioning & Heating System checked and serviced is one of the smartest things a homeowner can do to save money on their utility bills and extend the life of their systems. We thank you for trusting us to be your HVAC provider and look forward to serving you for many years to come."
Michael S.
Jun 2014
unknown
Response from GRISSOM SERVICE COMPANY
"Thank you for taking the time to give us a review. It is great customers like you that help us grow and we do appreciate it so much!"
Michele D.
Jun 2014
Although these ionizers were very expensive, they were priced similar to another company. Initially the air ionizers did not work properly because of our HVAC set-up, but we were able to work out getting them placed in a more appropriate place inside the ductwork so that they would work better without being charged again. At first the ionizers did not remove the new construction VOCs, but after they moved them further down into the ductwork, they worked better at removing the fumes (but not all). We like that the ionizers also kill germs throughout the home. We're glad that Grissom was able to be flexible with us. They were nice folks to work with. They said that they will give us a free fall maintenance check since they could not redeem our Angie's List coupon on this particular job.
Response from GRISSOM SERVICE COMPANY
"I appreciate the great review and we both learned so much on where these ionizers need to be located to do specific type(s) of work. I am glad that we got it right and we look forward to seeing you this fall."
EMMETT H.
Jan 2014
Took most of a morning. |My gas inlet had to be altered to fit the log set in what had been a wood |burning fire place. Great job of installation. |This unit works with flu open or shut. With flu closed, the heat rises out and heats up the wood mantle. I had to buy a metal shield for the mantle. |In future I will not buy a pilot light or a remote control. The pilot makes a hissing noise in a quiet room. The remote only works sometimes. |
Response from GRISSOM SERVICE COMPANY
"[member name removed], Thank you for the great review! I do hate that the gas logs you purchased did not work out exactly like you wanted but they do work well and best of all were installed correctly insuring that you are safe. We really appreciate you trusting in us with your heating and cooling needs."
Marsha W.
Jan 2014
.
Response from GRISSOM SERVICE COMPANY
"[member name removed], It is customers like you that keep Grissom Service Company in business. It says so much when you have a customer that has been with you over 35 years. The one thing I promised Mr. Grissom when he retired was to treat all of our customers just as he had treated them from the beginning. And with the kind words you had to say about us I feel we have and always will continue to do just that. Thank you for being such a loyal customer we do truly appreciate it."
Rhonda T.
Nov 2013
The was service has been fantastic. Every time we have used them they have done a great job. They have gone out of their way to fix our system instead of taking on bigger jobs. They have great guys that work for them. They are truly a very good company.
Response from GRISSOM SERVICE COMPANY
"What a wonderful review and comments you made. We truly try to do the right thing for our customers. We would not be here without great customers such as you and believe that word of mouth recommendations and reviews like this are far more reaching than any commercial could ever be. Thank you for the kind words and we look forward to many more years of service to you."
Janet H.
Oct 2013
They completed the work in one day. However, we had to call them back out in the beginning of October because the furnace came on, but the fan did not work. (The fan was not replaced.) They came out and found the problem and got things working. We also got free financing which was a great help!
Response from GRISSOM SERVICE COMPANY
"[removed member name], Thank you for the great review and we do truly appreciate you trusting us with the most important purchase most homeowners make for their home. We strive for 100% customer satisfaction and will work to that goal every time. We believe in the Carrier product and believe that it is the best equipment on the market today. We do not look at a customer as just a customer but a part of our family at Grissom and are proud you are a part of our family and we look forward to serving you and your family for many more years to come."
Mark M.
Jul 2013
.
Response from GRISSOM SERVICE COMPANY
"[member name removed], We are very grateful for the high recommendation you gave us. We truly appreciate you and your business and we look forward to serving you again when you need us."
Angie H.
Jul 2013
Grissom Services were recommend by a friend and were very responsive from the 1st time I called. Darrell Fields performed the work. He is an honest person and was very nice to work with. Darrell will not leave the job until the system is operating properly, even if that requires changes that were unforeseen.
Response from GRISSOM SERVICE COMPANY
"Thank you so much for the kind words. We believe in doing whatever it takes to make our customers happy and truly appreciate your business. Darrell is a great service tech and has been with Grissom for over 30 years. He is a true asset to our company."
Stacey M.
Jul 2013
It was a Friday at about 9 PM in August, and about 102 degrees. Our A/C went out and he came out and fixed it, he stayed to make sure it was working. I was very pleased with his service. He is extremely professional and personable. He did not make us feel like we inconvenienced him at all by calling him that late on a weekend.
Response from GRISSOM SERVICE COMPANY
"We appreciate the kind words you had to say about our company. We understand in our business that a customer can need us at any time day or night. Our technicians know this as well and will do whatever it takes to get things going. Our goal is customer satisfaction as well as comfort."
REBECCA G.
Jul 2013
They are honest and work hard. I have used them for 50 years and won't use anyone else. They are reputable people and I feel like they tell you the truth about what you need or don't need. I can't recommend them high enough. There aren't many companies like this around today. They just
Response from GRISSOM SERVICE COMPANY
"Thank you so much Mrs. [member name removed] for the kind words and confidence you have in Grissom. We never want customers that have such a long history like you to ever think they are taken for granted. We truly want you to be informed about your needs and never try to sell you anything you do not need or want. The air conditioning industry has under went many changes in the past few years and we try to inform everyone of their best options. Thank you for your business and loyalty."
Rhonda T.
Mar 2013
I have always have had great luck with them. We have used them for twenty plus years. The cost is always competitive. I have had other companies do service and this is by far the best company in the area.
Response from GRISSOM SERVICE COMPANY
"Those are very kind words [member name removed]. We value your business very much and look forward to being there for you for the next twenty years. We try to be as cost competitive as possible but we never want to be the "cheapest" but one thing I promise is we will always be honest with you and all of our customers."
Mary H.
Mar 2013
They were fine. They did a good job.
Response from GRISSOM SERVICE COMPANY
"Thank you for the kind words [member name removed]. We greatly appreciate your trust in us over the years to come out and perform spring and fall tune-ups on your heating and air conditioning system. We truly appreciate your business."
Sara C.
Mar 2013
My husband used them for years and he really liked them. I used them a few years ago. I would recommend them very highly. They took care of everything very well. They handled the most recent service with my insurance company as well.
Response from GRISSOM SERVICE COMPANY
"Thank you for the the kind words and confidence that you have in our company. We look forward to hearing from you soon and are here day or night if you need us."
Marsha W.
Mar 2013
We have used them for 40 years and they always do excellent work. The business was owned by the Grissom Brothers and we have used them since the 1960's. The business in the last 10 years has been run by someone else, some of the same workers they had are still doing the service calls. They are always available and any time we have had an emergency they have been very responsive to any needs we have had. I would highly recommend them. I think their rates are reasonable.
Response from GRISSOM SERVICE COMPANY
"[member name removed], you may very well be one of our longest and most loyal customers that we "Grissom Service Company" have. My name is Anthony Crowe and I took over Grissom when Owel Grissom decided to retire. We are so happy to be your heating and air conditioning company and truly value your loyalty to us. If I can ever answer any questions you have please feel free to call me here at the office. My main goal when taking over for Mr. Grissom was to offer and keep the same level of honest, fair service and repair work at reasonable prices and be the company you could trust. Thank you so much for you business."
Janet H.
Mar 2013
We have used them a lot in the past. They do really good work. I would recommend them to anyone.
Response from GRISSOM SERVICE COMPANY
"Thank you for the kind words [member name removed]. We truly appreciate your business and loyalty over the years. One thing you can count on is that we will stand behind our work and be here for you the next time you have a problem. Thank you again for your business."
Licensing
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FAQ
GRISSOM SERVICE COMPANY is currently rated 5.0 overall out of 5.
GRISSOM SERVICE COMPANY accepts the following forms of payment: CreditCard
Yes, GRISSOM SERVICE COMPANY offers free project estimates.
No, GRISSOM SERVICE COMPANY does not offer eco-friendly accreditations.
No, GRISSOM SERVICE COMPANY does not offer a senior discount.
Yes, GRISSOM SERVICE COMPANY offers emergency services.
No, GRISSOM SERVICE COMPANY does not offer warranties.