ALABAMA LOCK & KEY CO

3.5(
19
)

About us

Full Service, Commercial, Residential and Automotive Locksmith. Access Control, Digital Video Recording. Financial Institution security and customer convenience equipment.

Business highlights

Emergency services offered
89 years of experience

Services we offer

LOCK INSTALLATION & REPAIR. 24 Hour Service Available

Amenities

Emergency Services

Yes

Free Estimates

Yes

Accepted Payment Methods

  • CreditCard
Reviews
3.519 Reviews
Write a review
Number of StarsImage of DistributionNumber of Ratings
5
42%
4
11%
3
21%
2
5%
1
21%
Write a review
Showing 1-19 of 19 reviews
Pamela P.
Oct 2017
2.0
$805
I moved into a new home and needed to have 2 doorknobs replaced, 3 doors rekeyed and a deadbolt installed. Alabama Lock and Key charged me an excessive $805.50. It took them several weeks to come back to complete the job after ordering parts and then only after repeated phone calls. My advice is that if you insist on using this company, get a firm quote up front.
Art D.
Jan 2017
3.0
Yes, I recommend this pro
They were unable to make it
Art D.
Dec 2016
4.0
Yes, I recommend this pro
Some well, others they could not do
Arthur D.
Nov 2016
3.0
Yes, I recommend this pro
Unable to do the work
Stephen M.
Jan 2016
4.0
Yes, I recommend this pro
$135
.
Karen A.
Oct 2015
5.0
Yes, I recommend this pro
unknown
Bill S.
Sep 2015
5.0
Yes, I recommend this pro
$100
unknown
Joan H.
Jan 2015
5.0
Yes, I recommend this pro
$80
It was done in a short time, and I was given two keys to the new lock.
Lynnmarie F.
Nov 2014
1.0
$85
On the phone, we were quoted the fixed price of $85 TOTAL, but to add insult to injury, the serviceman ADDED $25 to the invoice and tried to collect $110-- saying the $85 was for the service call alone, plus an extra $25 for "all the work he did."  The $85 was ridiculous enough, considering all he did was squirt oil in the lock, but he tried to take us for even more.  I argued him back down to $85 and then called the office the next day, and they confirmed that the technician was wrong in overcharging us. Meanwhile, I wonder who else he is trying to gouge...
John B.
Jan 2014
3.0
$300
Did not arrive as advertised, however, it was supposedly due to a vehicle problem.  Did stay in touch though and make arrangements to arrive late that afternoon.  Did not have a system to replace the hardware back into the same doors from which it came thus a couple of the door hardware did not refit as previously.  Have already had to replace one of the locks that was changed.  Probably would try to find a different company should I have to have any lock work done in the future.
Shawn H.
Dec 2013
5.0
Yes, I recommend this pro
$100
Rick was called. He responded quickly
Naomi B.
Nov 2012
3.0
$170
Two people arrived at 5:30 pm, finished at 6:05 pm and the total charge was $170.00. The lock was "frozen" with dirt and dried oil as it was not frequently used.  Granted, I can't do what they did, but that exceeded what I expected to spend by far.  I'll shop around next time.  I chose them because they are  near-by and I know that they've helped others in our neighborhood.
Vonda G.
Jul 2012
5.0
Yes, I recommend this pro
$750
They do everything such as lock, alarms, monitoring. No problems with them. They looked into everything after we were robbed.
Wendy L.
Aug 2011
1.0
Very Rude!
Response from ALABAMA LOCK & KEY CO

"Member, I apologize for your experience. I will not defend anyone who is rude and am sincerely sorry you had this experience. I do however have to defend my company on the price. we are a full service, highly trained and insured commercial locksmith. Our pricing is typically above most other residential and automotive locksmiths in the area. We specialize in making sure your security is insured at your home or office. We do not just cut keys and install locks. Again, I apologize for your experience on the phone and please some day give us another try, I am certain your customer service experience will be different."

Cydney B.
Jun 2009
1.0
We searched online for a locksmith and decided to try Alabama Lock and Key. We called and were given a number to call, which we did. We got no answer at that number, so called original number back and were given yet another number to call. Once again, had to leave a voice mail. All in all, we tried to call about four times and never reached anyone. This was an emergency situation!! We called another locksmith in town and they showed up immediately, and only charged $65!! Finally, about two hours AFTER we'd gotten in the house, Alabama Lock and Key called. What kind of service is that?
Response from ALABAMA LOCK & KEY CO

"Member, I am the owner of Alabama Lock & Key and apologize for your experience in 2009. I am puzzled about getting a number to call however, we have a call director that forwards the call directly to the locksmith on duty. I sincerely apologize and assure you this is highly unusual. I wish you had called me directly the next day during business hours to allow me to address this."

Emily D.
Dec 2007
1.0
I called Alabama Lock & Key at 10:45 pm. I never heard from them at at 11:45 I called back. After not hearing anything by 12:30 AM I went to bed. A representative called me at 1:30 am but I didn't get the call. I called the next morning to have someone come out. I waited an hour and called back. The call center said they never got the report. When I told them again what the problem was they told me it would cost $85 to simply unlock a bedroom push lock.
Response from ALABAMA LOCK & KEY CO

"Member, I apologize for your experience, however this was prior to my purchase of the company. If I can every be of service, please do not hesitate to let me know."

CHRISTINA S.
Oct 2006
5.0
Yes, I recommend this pro
$100
Great. Professional, good quality work and locks. Willing to discuss everything with me. As many key copies as I wanted.
Response from ALABAMA LOCK & KEY CO

"Member, thank you for your business and your review. We strive to give every customer the type service you received. While it is true we do not always succeed, it is always our goal."

Lori F.
Jul 2006
5.0
Yes, I recommend this pro
$95
They did a great job and they showed up when they said they would, and it worked out really great. They are a very professional company and the locksmith was friendly and polite. He did the job quickly and left.
Homeowner
Jul 2006
5.0
Yes, I recommend this pro
$165
They did a great job and they are a fine company. Actually, they wound up driving to Birmingham, because I needed the locks done that day, so they went out of their way. They were very efficient and they did everything I wanted done, in a timely manner. I've had no problems with them at all.

Licensing

State Contractor License Requirements

All statements concerning insurance, licenses, and bonds are informational only, and are self-reported. Since insurance, licenses and bonds can expire and can be cancelled, homeowners should always check such information for themselves. To find more licensing information for your state, visit our Find Licensing Requirements page.

*Contact business to see additional licenses.

FAQ

ALABAMA LOCK & KEY CO is currently rated 3.5 overall out of 5.
ALABAMA LOCK & KEY CO accepts the following forms of payment: CreditCard
Yes, ALABAMA LOCK & KEY CO offers free project estimates.
No, ALABAMA LOCK & KEY CO does not offer eco-friendly accreditations.
No, ALABAMA LOCK & KEY CO does not offer a senior discount.
Yes, ALABAMA LOCK & KEY CO offers emergency services.
No, ALABAMA LOCK & KEY CO does not offer warranties.

Contact Information

1800 GREEN SPRINGS HWY S, Birmingham, AL 35205

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