ACE Home Inspections, LLC

" To [member email removed] Dear [member name removed], I am very sorry that you were not satisfied with my services performed at [member address removed] on November 4 2013. I just learned about it via a feedback email stating: Description Of Work: Focused on taking useless pictures, left insulation on the home owners clothes in the closet and several places through out the house, left the breaker off to a refrigerator. The home owners were very upset. Member Comments: When we sent our complaints via email we have not received a response. We were present during the inspection and had to point out several items of concern to him ie a rotted window in the MB. We feel we wasted $500! I have gone back and checked my jeff@acehomeinspections,net email history with the two listed below on November 8 as the only ones I could find. To [email protected] Nov 8, 2013 Thanks Jeff....have a nice weekend. [member name removed] Nov 8, 2013 Jeff, Looks like you didn't get much sleep last night. Got the summary. Thanks [member name removed] For whatever reason I did not receive any other emails from you. I wish you would of called me at 205-401-3030 because I surely would of like to have known so we could have discussed it. It is never my intent not to respond to one of my customers. I arrived at the inspection property at 10:31 am and departed at 4:34 pm where I spent 6 complete hours at the house. I took over 300 pictures and it took me 12 hours to write up the report which means I had 18 hours into that house. I am sorry you felt the pictures were worthless but I include as many as I can with many meant to depict maintenance tips. Also Many pictures are taken as proof that I did something or to make the customer which is you feel at ease that I really did my job by filling that sink. I guess now I will need to start taking pictures of floors when I leave and closets after I exit an attic as proof that they were clean? And as far as the rot on the window - I had already found and had it documented during my exterior inspection before you even arrived. I can send you the order of my pictures with it being taken during my exterior inspection if you would like. I also try as much as possible to clean up after myself. I placed a white towel over the underlying suits and brushed them off but did not feel it appropriate to go through each of their garments looking for insulation. I remember like I always do of walking straight outside after I exited the attic and cleaned off at my car before reentering where I then picked up many pieces of insulation I saw on the floor from the front door to the bedroom. The ladder itself where the rungs are also contained insulation and that with the closet being small makes it almost impossible to not drop some, however maybe I should of left a note explaining that there may be insulation between their clothes and I did not want to go through them and for this I apologize. I will say that I was unaware about the GFCI which was tripped and certainly apologize for this. There were many GFCI's and I had to verify that each of the exterior outlets were properly protected but yes I should of checked to make sure that I reset it. I sincerely apologize for any inconviences created due to my inspection and after spending 18 hours in service for you hope that you were able to at least gain some information or insight on your new home because I really do honestly try to do the best job possible through checking all outlets all lights removing all panel covers etc... instead of just a random sampling like most inspectors. I have been in business 12 years and you are the first and only dissatisfied customer I have had to this point. If there is anything I can do to make this right for you then please let me know. Sincerely, Jeff Aiken ACE Home Inspections, LLC 205-401-3030"