Craftsman Plumbing Inc

Craftsman Plumbing was referred to me. They were very pleasant on the phone and set up a plumber the same day for a water leak. The young man came and identified the are the leak was coming from. Cut 2 holes in our wall which was necessary to find the leak. We found the area where the water was coming from. This is where it goes south. He did nothing to repair the leak. Said to keep and eye on the area. Brought in no tools and his only answer was for me to buy clear silicon to seal the front of the shower. We were charged $187.50 for the service visit to do NOTHING. I did not need a plumbing company to tell me I had a leak. 2 ceiling and 3 walls with water damage were convincing evidence. You don't bring in tools and at least try to tighten anything? Called a new plumber today and found it and tightened the area. Sure their intent is not to take care of the customer but in this case that is exactly what happened.

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He did not fix it completely, I ended up having to call the water company to fix it. I called them to let them know that I could still feel the vibration in the floor, the representative was very offensive. They came out again and charged me an additional $39, and again once more they had to come out two weeks later and charged another $39. I called the water company to look into this and they fixed it for free. I would not recommend them.

Promptness and worked well with customer. Politeness was a plus.

Everything went exactly as planned. I was in-and-out of the house monitoring the progress and satisfying my curiosity about everything that was going on. Byron, one of the plumbers, was happy to explain everything he was doing. Dustin, the owner, talked with me and the inspector long enough to convince me that he is an honest, hard-working professional. The inspector hung out for the majority of the job, which only took about 3 hours (much better than the 2-3 days that was quoted to me by other plumbers), and remarked about how the company's work was consistently above average and fairly priced. I was quoted a worst-case price, but they didn't run into any problems and were able to knock several hundred dollars off the quoted price.

Had new shower fixtures installed, including rain shower fixture. All were handled to our satisfaction.

I would highly recommend him.  They are dependable, honest, show up on time, and they always try to work you in.  You can alwyays count on what they say.  They are excellent.