We hired Klein Pluming for replacing faucets in our guest and master bathrooms. We
had bought a tub and shower trim kit, garden bathtub faucet, shower trim kit,
and three bathroom sink faucets from Amazon. Due to the number of fixtures, we
decided to hire Klein Plumbing to exchange out all of the bathtub and shower
faucets. We had the intentions of replacing the three vanity sink faucets
on our own since we knew that it was an easy task. When the plumber got
there in the morning, he immediately identified that I had ordered the
wrong trim for the valves we had so he wouldn't be able to change any of it out.
I had used Klein plumbing several times before and knew that they
charged for the first hour no matter what, so I figured that since he was there he
might as well quickly change out the sink faucets. We had already
started to uninstall one (we needed to buy a tool to finish), and it was a very
basic installation that needed to be done. The
faucets that we were replacing were only
about 15 years old and in good shape (not rusted or difficult to take off). Additionally, the faucets we ordered (Moen) had tons of
reviews about how easy they were to install and how it took the purchasers 10
minutes to install. Well over three hours later he was done. Granted, he
did have to go get longer supply lines which took about 30 minutes, but the time
still doesn?t add up to the task. While he was doing the installation I
kept wondering what was taking so long - he wasn't done with
the one faucet that was partially uninstalled until two hours
in. When I received the bill for $377 dollars I was blown away. I would have been
better off to pay them $94 to do no work. After I got the bill, I called
numerous times trying to speak with someone. Each time they said
someone would call me back, but they never did. Finally, after a couple of
months, I got ahold of one of the office managers and explained the
situation. They said they would call back. Instead I just received another bill in the
mail with $47 dollars knocked off. Needless to say, I will not be
using Klein Plumbing again.