Blue Diamond Pool Service

great 100%

After contacting them, Adam returned my phone call within minutes.  I told him my pool's heat pump heat exchanger was leaking.  He said another guy did this work for him.  Rob came out that same day & I told him we needed a V-clamp & a new O-Ring for the heat exchanger.  The other exchanger (there are 2 exchangers in the heat pump) had leaked the year before so I knew what to do but I needed help with the labor.  We decided to order the parts.
While there, Rob said my Polaris booster pump was leaking (it was leaking but not really bad) and asked if I wanted it fixed.  I said okay and he rebuilt it right then and there.  The rebuild kit cost about $8.00 so most of the work was labor.  It took him about 1/2 an hour.
I had trouble paying because Adam could not take my AmEx & after 3 phone attempts, he stopped by to physically get my card.  It still did not go through.  I called AmEx who told me no charges were coming though or being denied by them.  I then gave Adam my VISA (which I do not like using) & the charge finally went through.
Here's what happened after that:
1) Two days later, I called Adam because the booster pump I had just paid $70.00 to repair was still leaking.  I got Rob's phone number, who proceeded to ask me where the leak was coming from.  I told him I really could not tell.  He came back out a day or two later & "fixed" it again.  It took about 5 minutes.
2) One or two days after that, I called again because it was STILL leaking.  Again, Rob came out a day or two later & "fixed" it again.  Again, 5 minutes.
3) One or two days later I called both Adam and Rob to tell them it was still leaking.  I wanted Adam to know because he was who I paid.  I got voice mail for both men & left messages telling them it was annoying because I'd paid $70.00 but it was still leaking after 3 fixes.  I also texted them about it.
4) After 3 or 4 days, Rob came out to "fix" again.  This time my son was there.  Rob looked at the booster pump and said I had a leaky drain plug.  He said the plug was warped from being 6 years old & that I needed a new one, which he didn't have in his truck.  I asked if I got a new drain plug would that fix my leak?  He said yes.  Meanwhile, my son started looking at the pump & pointed out another leak to Rob.  My son said Rob then tightened a hose connection & that the leak stopped.  But the drain plug leak was still there.
5) After Rob left, I went over to check out the Booster Pump.  Here's what I saw:  there was one new Quick Connect installed on the outlet.  The inlet still had an old Quick Connect & was slightly leaking.  The drain plug was slightly leaking.  I got online and for $9.50, I bought both parts.  They're being shipped as I write this.  I plan on installing both.
As for my heat pump, that was a slightly different rabbit hole. 
1) The very first day, I had told Rob I could order the V-clamp and O-Ring.  He said he had a distributor and could order through them.  So I gave him the Waterco parts list.
2) During all the back and forth's trying to fix the booster pump, I asked about the parts.  It was about 7 days after he received the parts list, but Rob still had not ordered my parts.  He said he was too busy.  He promised to do in the next couple of days.  I was annoyed because I could easily ordered myself.  They were very inexpensive parts!
3) On the 4th booster pump trip, Rob said he found out the parts were difficult to buy and they had to be ordered from Malaysia.  Lead time: 90 DAYS!  I told him I would find the parts myself.
4) I found the O Ring after emailing the Manufacturer in Canada (Waterco).  They had the O-Ring but not the clamp.  The O-Ring cost was $4.05 for one O-Ring.  Waterco said shipping for the O-Ring would be $51.62 & that I would have to pay for customs (tariff)!  Over $55.00 for a $4.00 O-Ring?  No thanks.  I was certain I could find one in the US.  So I asked Waterco for the dimensions of the O Ring. They provided them.
5) I got online and bought five (minimum order was 5) AS568A-366 Buna-N Multipurpose O-Rings for $4.62 + $5.26 shipping = $9.88.  The O Rings arrived in 2 days.  I bought some silicone at Amazon.
So now am I going to hire Adam & Rob to take my heat pump apart & install the O-Ring that I bought?  Not after the 4 - 5 trip Booster scenario.  I don't want to go through all that again.  I'm a 61 year old woman & I'll try to fix it it myself.  If I can't fix it, I'll look for somebody else to hire.

We had some work done in our backyard last fall where we had debris and dust get into the pool.  Since then we were having a hard time keeping up with the pool maintenance.  Now that it is getting close to start using the pool, we called Blue Diamond to come and check the pool to see if what we were doing was correct and to help give us some additional pointers on how to clean and care for the water.  Adam came to clean the pool and to also make sure water was ready to go for summer use.  He checked everything to make sure it was in working order and up to standards.  He was very knowledgable about how to maintain and keep  the pool throughout the summer.  He told us about what levels everything needed to be and how to maintain salt system.

The guys at Blue Diamond Pools were very responsive and returned our call immediately. Adam was able to come out and inspect our pool the same day of initial contact. He was punctual, polite, and extremely thorough in his explanations. Being first time pool owners, we really needed someone to start from the beginning and help us understand the inner workings and chemistry of a pool and all its parts...Adam did just that! He gave a great orientation and answered all questions that we had. There was no pressure to retain Blue Diamond for service, or buy any of their products. He laid out our options and offered to help any way he could. We ended up tackling the pool problem ourselves by following his instructions. When we had a question two days later, he answered our email right away and helped us get on track. The pool looks beautiful now and it is all because of Adam's expert advice.



If we ever need service in the future, I will only call Blue Diamond Pools. The time and effort they gave us earned our business.

My pool had recently turned green and cloudy in a short period of time, even though the chemicals were reportedly balanced. I called Blue Diamond Pools to get an estimate on cleaning and balancing the pool, and perhaps subscribe to a regular maintenance program going forward. Adam was hesitant to give any quote without first seeing the condition of my pool, but told me it typically ran $150-$200, including chemicals. He came out the next morning and quoted $200 plus chemicals (which would be ~$50). I told him I would pay up $250, but if he overestimated his services to charge me what he thought was fair. He added the chemicals that Friday morning and told me he would be back on Sunday. He didn't show on Sunday, nor on Monday so I called him Monday night. Turns out he totally forgot about me. He was very apologetic and promised to come out the next day, which he did. He made a second and final trip on Wednesday. He did a great job and the pool was as clear as it's ever been. He followed up with a text later asking if I was happy with the service and when I wanted to discuss maintaining the pool. I asked him for a final invoice and he replied $250. I paid the $250 but declined the maintenance services.

Excellent! Adam Remer responded quickly and provided consultation via text messaging that helped me diagnose a hot tub issue and avoid a service call. Adam even researched my brand of hot tub on the web along with a filter test procedure and sent me the results. I will definitely call them back for future service and maintenance. They have a true customer focus.

Excellent service, professional, knowledgeable, and thorough. Highly recommend this company!

Adam was cordial and accommodating. He was honest about his capabilities and diligently tried to get me the help that I needed.

Our pool needed ALOT of help since the filter system hadn't been properly working since the end of last year and one of the storms blew our cover off, allowing all kinds of leaves, pine needles, and other organic material to get in and hang out. Adam and Steve are extremely helpful, knowledgeable, professional, and hard-working. Not only did they have our pool beautifully cleaned and ready for Summer over the weekend they helped me figure out why our recently repaired filter system wasn't working properly. If they weren't absolutely confident in an answer to a question they took the time to look it up rather than talking solely to appear knowledgeable. I highly recommend Blue Diamond Pool.