Batts' Chimney Services

Technicians called ahead and arrived on time. Inspection was performed using the latest technology. They provided a video of the interior of the flue along with still photos, to explain the findings. The technician provided suggestions for optimum use of two fireplaces. Very pleased after a bad experience with another company.

I booked the appointment approximately a month before the service and confirmed with the company 2 days prior. I took the entire day off that they were supposed to come, as they could not give me a definite time they would be coming. At approximately 4:20, they called and told me that they would not be able to come today and that they would have to reschedule. Exceptionally unprofessional.

They were a few minutes tardy but called to inform us of that, no big deal. They inspected both chimneys ($149 for first, $40 for second) and concluded they didn't even need cleaning, indeed, that doing that would just be taking our money without cause. They identified a crack that needed filling and took care of that with high temperature mortar ($30). Blanket placed in front of hearth before doing anything kept it all clean.

The people were friendly, professional, and informative. The cost was just a bit shocking.

The two men came to my house, highly recommended and lived up to there recommendations and reputation. I was impressed.

Went well. They were timely and courteous, clean too. Spoke well, explained everything well. In and out in a little over an hour.

Mark performed the visual roof inspections before I arrived at my home. He then performed the chimney sweeping, covering the floor area in front of the hearth with a blanket. Once the cleaning started he took the time to let the vacuum suck up all of the ash before moving down the chimney. This really kept all of the dust/soot down. Next he performed the inspection with a camera up the flue, which discovered we had mortar missing from the flue liner due to a chimney fire. All of the pictures were sent on an inspection report with an estimate of the repairs required. He wiped down the mantel and all of the furniture close to the fireplace and left it cleaner than he arrived!

Mark was through and professional. The process was clean, no dust or drt left. He got on the roof, performed an external as well as internal inspection, and repaired some cracks. He was prompt and courteous.

There was a one day delay in getting work done. They sent one man the first day and he look at the job and asked if I would delay the work until the next day as he felt he would be unable to safely perform the work by himself. The next day three men showed for the installation and it was satisfactorily completed in about 4 hours.

Have relied on Batts Chimney for many years. Mr. Batts found a good service provider in Mark. Very polite. Left us all cleaned up.