RAINAWAY GUTTER SVC
About us
Typically employs no more than 10 people. Contract price due upon completion. We accept cash, check, MC & Visa.
Business highlights
61 years of experience
Services we offer
26 ga seamless steel gutters and downspouts manufactured on site to your exact specifications. 30+ colors available. Also, gutter cleaning, heat tapes, leaf guard, moss removal and gutter accessory sales., snow stops
Amenities
Free Estimates
Yes
Accepted Payment Methods
- CreditCard
Reviews
4.18 Reviews
| Number of Stars | Image of Distribution | Number of Ratings |
|---|---|---|
| 63% | ||
| 13% | ||
| 13% | ||
| 0% | ||
| 13% |
Showing 1-8 of 8 reviews
Sharyn W.
Aug 2017
The installers were very efficient. We are very happy with the results. My husband believes they charged too much for the job. ($3.87 per ft.) Our invoice included: Clean and Fix - $225.00 Leaf guard - Charged by the foot (260) - $910.00
Lila W.
May 2015
unknown
Pat B.
Sep 2014
Apparently this company has recently re-structured and added some key personnel, resulting in a warm, helpful and professional experience from the first contact. In my opinion they are the best gutter company in the valley.
Antonio S.
Jun 2014
unknown
Leslie S.
May 2013
That fall the leaf guards began coming off. By the next spring several were off. This company says they have a lifetime warranty. However, I have been trying to get a hold of someone since Spring of 2012 to come out and look at the gutters to have them fixed. I keep getting the run around that someone is coming and no one shows up. I leave messages all the time with the answering service since I can't ever get a hold of an actual person and they rarely return my calls. When they do they say they are sending someone out and no one comes. It has been a ridiculous process and its a shame the gutters didn't even last one year and I can't get anyone out for their supposed "lifetime warranty". I would NOT recommend this company to anyone. It's going to cost me more money to hire another company to come out and fix the neglect done by this company. I would recommend hiring someone more professional from the beginning.
Response from RAINAWAY GUTTER SVC
"(deleted member name) leafguards have been fixed. The gutters and downspouts installed by Rainaway Gutters have a three year warranty for snow and ice damage. The manufacturer offers a lifetime warranty for the metal materials. There has been a misunderstanding by (deleted member name) as we do not nor does the manufacturer provide a warranty for the plastic leafguard. We did snap the leafguard in place for her as a courtesy and at no charge to her. We are very sorry not to have been able to deal with this in a more timely manner, and then it was winter with snow and ice in the gutters. We understand she was frustrated and will take measures to improve customer service in the follow-up on this sort of issue. However, she has had no complaint about the actual gutters and downspouts installed, so for that we are grateful and wish her evaluation reflected some satisfaction with that."
Darwyn K.
Aug 2012
After the owner came by for a quote, I told him I would hire him. He didn't give a date initially for installation because they were backed up with orders. However, about 3 weeks later they called and gave me an install date. The week of the install, I was contacted again and told some parts hadn't come in yet, so they would have to reschedule.
My only complaint is that I was sort of forgotten about after this. I had to call 2 weeks later and ask if I was still on the list and the company apologized that nothing had been done. She gave me a firm date of 14 August, which is when the workers showed up.
The crew arrived promptly around 9 am and finished before noon. They removed my existing track of segmented gutters and installed the seamless gutters on the whole house. They were courteous and professional, cleaned up well after themselves, and were quiet. I paid by credit card afterward and they left.
Overall, I was very satisfied with the work. It hasn't rained yet, so I can't judge the quality of their work, but the install went well.
My only complaint is that I was sort of forgotten about after this. I had to call 2 weeks later and ask if I was still on the list and the company apologized that nothing had been done. She gave me a firm date of 14 August, which is when the workers showed up.
The crew arrived promptly around 9 am and finished before noon. They removed my existing track of segmented gutters and installed the seamless gutters on the whole house. They were courteous and professional, cleaned up well after themselves, and were quiet. I paid by credit card afterward and they left.
Overall, I was very satisfied with the work. It hasn't rained yet, so I can't judge the quality of their work, but the install went well.
Response from RAINAWAY GUTTER SVC
"Thank you so much for your patience. We appreciate your business."
Amy S.
Aug 2012
We called the company for an estimate June 1, 2012. They came out to the house on June 28, 2012. Left estimate. We called and scheduled an appointment for July 26, 2012. Company never showed and did not even call us to let us know they could not make it or reschedule. We called them to see what was going on and if they were coming or not as we needed to get this project fixed. Company set a date for August 8th or 9th. Did not show again. Did show August 10th without warning.
The downspout seems to be put in at random. A simple hole was drilled in the gutter and a downspout attached. Downspout it not flush with the gutter so there is a gap between gutter and downspout where you an see an inner spout, if you can call it that. Instead of having the downspout follow the lines of the house they simply went over several inches from the window and attached. Would have looked better if they followed the lines of the house and put the downspout at one end or the other of the gutter and followed the trim down.
The downspout seems to be put in at random. A simple hole was drilled in the gutter and a downspout attached. Downspout it not flush with the gutter so there is a gap between gutter and downspout where you an see an inner spout, if you can call it that. Instead of having the downspout follow the lines of the house they simply went over several inches from the window and attached. Would have looked better if they followed the lines of the house and put the downspout at one end or the other of the gutter and followed the trim down.
Response from RAINAWAY GUTTER SVC
"We were called to repair another company's mistake--there was no endcap or downspout in this awkward area of this house, so water had been running out the end of the gutter and down the siding. An endcap and downspout were installed to fix the problem. We make every effort to please our customer with an installation and consulted with them prior to placement. If she had any problem with our attempt to fix another company's mess-up, she should have called our office and our owner would have been out to look at it and attempt to satisfy them."
William W.
Sep 2011
Rainaway Gutter came out and gave us an estimate and then discounted twice from the estimate: once for a military discount, and another because we had first expressed interest at a spring home show. Their crew showed up when expected and then finished the job a lot quicker than expected. In fact, they left before I could get home, so they just sent me an invoice, and I promptly paid them! The gutters met every expectation I had and were professionally installed. The powder coat colors for the down spouts matched the house almost exactly, and the white gutters matched the house trim. The leaf screens were installed correctly. After a summer of wind and rain, the gutters look brand new. I would definitely recommend this company to others.
Response from RAINAWAY GUTTER SVC
"Thank you for your comments. We appreciate your business!"
Licensing
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FAQ
RAINAWAY GUTTER SVC is currently rated 4.1 overall out of 5.
RAINAWAY GUTTER SVC accepts the following forms of payment: CreditCard
Yes, RAINAWAY GUTTER SVC offers free project estimates.
No, RAINAWAY GUTTER SVC does not offer eco-friendly accreditations.
No, RAINAWAY GUTTER SVC does not offer a senior discount.
No, RAINAWAY GUTTER SVC does not offer emergency services.
No, RAINAWAY GUTTER SVC does not offer warranties.