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Heaven's Best Carpet Cleaning - Wasilla
Carpets or Rugs - Clean at Home, Maid Service, Post Construction - Clean-up,
About us
We provide low moisture carpet cleaning that typically dries in an hour after cleaning. Your home or office will smell great while we are cleaning, the stains won't wick back and our cleaning solutions are safe for people and pets! We also specialize in cleaning upholstery, tile and grout cleaning and sealing, and cleaning and conditioning hardwood floors.
Business highlights
19 years of experience
Services we offer
Carpet & Upholstery Cleaning. Tile & Grout Cleaning. Hardwood Floor Cleaning. Red Dye Removal. Wool Rug Cleaning
Amenities
Free Estimates
Yes
Accepted Payment Methods
- CreditCard
Reviews
4.842 Reviews
| Number of Stars | Image of Distribution | Number of Ratings |
|---|---|---|
| 90% | ||
| 5% | ||
| 2% | ||
| 2% | ||
| 0% |
Showing 1-25 of 42 reviews
Cindy P.
Jun 2018
Well done!
Jana B.
Oct 2017
I needed the cleaning done fast and they came right away.
William S.
Jun 2017
......................................................
June C.
Apr 2017
It went well from start to finish. They ran a bit late but called and said they would be 20 minutes late. They finish product was wonderful. I had a red wine stain on light carpet and it is GONE. I will use them again for sure.
Thomas T.
Mar 2017
It was excellent. I have a duplex in Anchorage, and the tenants left it in a mess. They did a great job, after the cleaning company and Heavens Best got done, the place was.... I mean it was ready to rent. Which shocked me, I was expecting a lot more expenses for that place.
It's a 16050 sq ft. 3 bedroom. It's a reasonably big place for a duplex. There's a lot of carpet and it was pretty dirty.
The fact that they worked around my schedule was great. I was trying to get this done as quickly as possible. I think it's Vanessa that works in the office. She's definitely customer oriented. The same with the guy that came out to actually do the carpet cleaning. We discussed a couple of issues with the carpet and there were a couple spots and he was able to get those out. I called them prior to them coming there about adding some type of freshener in the cleaning solution, which they did. Very customer friendly.
I was surprised it was as cheap as it was, to be honest, so their pricing, in my opinion, was a great price. They worked their scheduling around mine.
I was trying to get them to come out and do my house in Palmer but that's pretty much out of reach. They would come out to Palmer, but it would cost me.
It's a 16050 sq ft. 3 bedroom. It's a reasonably big place for a duplex. There's a lot of carpet and it was pretty dirty.
The fact that they worked around my schedule was great. I was trying to get this done as quickly as possible. I think it's Vanessa that works in the office. She's definitely customer oriented. The same with the guy that came out to actually do the carpet cleaning. We discussed a couple of issues with the carpet and there were a couple spots and he was able to get those out. I called them prior to them coming there about adding some type of freshener in the cleaning solution, which they did. Very customer friendly.
I was surprised it was as cheap as it was, to be honest, so their pricing, in my opinion, was a great price. They worked their scheduling around mine.
I was trying to get them to come out and do my house in Palmer but that's pretty much out of reach. They would come out to Palmer, but it would cost me.
Kendra G.
Feb 2017
unknown
Mary L.
Sep 2016
Excellent. 98% of pet stains were removed.
Ashley C.
Aug 2016
He was amazing, when we purchased the home we thought for sure a lot of the stains weren't coming out,but he spent so much time on them, and most of them came out and only charged what we were quoted. I would definitely use them again.
Diane C.
Aug 2016
unknown
Catherine H.
Oct 2015
unknown
Jadine M.
Aug 2015
unknown
Diane D.
Jul 2015
When i called to make the appointment, the gal could not have been nicer. When the fella came to do the cleaning he was very prompt. Did a great job. We had a stain that came out better than we expected
Lawrence N.
Apr 2015
They did a great job they were polite, professional, and on-time.
Charlie W.
Apr 2015
I've used them both here and in the lower 48. I've even had them do my whole house multiple times. They are always very pleasent people and also timely. In addition to being reasonable, they do an excellent job.
Angela O.
Feb 2015
unknown
Richard S.
Feb 2015
The man was on time very nice very neat.
however the technic he use was inefficient. I felt as if it was grinding the dirt farther into the carpet The carpet looked great when he left. But the next day it looked like it was never cleaned. In his defense their were urine stains. Prior to us moving here. It was a waste of money.
however the technic he use was inefficient. I felt as if it was grinding the dirt farther into the carpet The carpet looked great when he left. But the next day it looked like it was never cleaned. In his defense their were urine stains. Prior to us moving here. It was a waste of money.
Liza C.
Sep 2014
unknown
Response from Heaven's Best Carpet Cleaning - Wasilla
"We are always grateful for any feedback from customers so that we can continue to provide quality service. Periodically, we check prices of other carpet cleaners to make sure our pricing is in line with other local cleaners. Currently, we charge $3.50- $4.00 per step for stairs(price is based on severity of soil) and $0.40 per square foot for carpet cleaning. Because we provide a unique low moisture cleaning process we are able to clean wool rugs. Wool is very sensitive to cleaning processes and there is risk of the colors bleeding or shrinking to occur. For this reason we charge $2.00 per square foot for wool rug cleaning. Occasionally, if the area rug soil is minimal and the rug responds well to cleaning a discount may be given. This is only on a case by case basis. Below is a breakdown of measurements and associated cost of the services provided for the client mentioned in this review. Stairs - 13 @ $3.50 = $45.50 Hallway - 85sqft @ $0.40 = $34.00 Wool Area Rug - 47sqft @ $1.50 = $70.50 TOTAL = $150.00"
Marta M.
Jul 2014
We've used them before. They're very courteous, professional and accommodating.
Trudi H.
Jun 2014
unknown
Anna L.
Apr 2014
unknown
David A.
Feb 2014
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Response from Heaven's Best Carpet Cleaning - Wasilla
"The details in this review should not be considered an accurate description of our company's practices. As you will find mentioned in other reviews, our technician assess and measure the areas to be cleaned and present the price to our client for approval before cleaning. We have no record of ever cleaning carpet for the gentlemen who left the review."
Lorene L.
Dec 2013
Cleaned some old, very dirty carpets in our cabin and did an amazing job. They look and smell great!
D S.
Nov 2013
Unable to tell that carpet had even been cleaned. My own machine does a better job.
Response from Heaven's Best Carpet Cleaning - Wasilla
"It always saddens us to hear that one of our customers was left disappointed. The majority of our business comes from the referrals of happy customers. For this reason, it is important to us to ensure our customers are satisfied with our work. If any of our clients are unsatisfied with the cleaning results we are more than happy to return in a timely manner and address any concerns. Our technician arrived March 13, 2013 to clean 3 rooms, 2 halls, a couch and loveseat for [member name removed]. The total cost came to $339.00."
Jeremy M.
Jul 2013
The guy arrived about 20 minutes late, but I didn't mind because I was doing last minute cleaning anyway. We talked over what I was expecting from the services and he measured the rooms and got to work. He vacuumed both rooms and cleaned them in about 30 minutes. He was very friendly and the cost was great.
Deborah O.
Jul 2013
Upon arrival, before any money was expended, the technician called to let me know that the carpets were saturated with dog urine in several places. He inquired as to whether I wanted him to proceed, because he was concerned that the carpets might need to be replaced. The technician was able to assess the damage using a probe that detects moisture levels and the presence of urine. We agreed for him to proceed and I asked them to do the best they could with the situation. I notified the incoming tenant of potential concerns and asked them for their honest assessment when they received the keys. The tenant called today to let me know that the carpet in the main room looked brand new! Because we are stationed outside of Alaska, the owner of the company was kind enough to provide me with a diagram of the affected areas as well as a report about the damages he observed.
Heaven's Best is a little more expensive, but I believe it is money well spent! There are times when quality is more important than price. Their professionalism and customer support are superb and I intend to use them in the future. I highly recommend this business.
Heaven's Best is a little more expensive, but I believe it is money well spent! There are times when quality is more important than price. Their professionalism and customer support are superb and I intend to use them in the future. I highly recommend this business.
Licensing
State Contractor License Requirements
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FAQ
Heaven's Best Carpet Cleaning - Wasilla is currently rated 4.8 overall out of 5.
Heaven's Best Carpet Cleaning - Wasilla accepts the following forms of payment: CreditCard
Yes, Heaven's Best Carpet Cleaning - Wasilla offers free project estimates.
No, Heaven's Best Carpet Cleaning - Wasilla does not offer eco-friendly accreditations.
No, Heaven's Best Carpet Cleaning - Wasilla does not offer a senior discount.
No, Heaven's Best Carpet Cleaning - Wasilla does not offer emergency services.
No, Heaven's Best Carpet Cleaning - Wasilla does not offer warranties.