Rising Fast Construction LLC

I went with Rob because he was very professional, even though he was the most expensive. He seemed very detail oriented and explained everything very thoroughly. The windows looked great after install and seemed to help some with energy costs. In the spring however, moisture began dripping from the tops of some of the windows and the caulk had separated from the window frame. In some cases the crack was 1-2cm! I called him to ask him to take a look and his phone was disconnected. He never answered emails or phone calls and I worry I spent way too much on a poor job.

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I called Robert to see if the company was interested in this small job. He suggested I might want to try putting a sealer on the sub floor to see if that blocked the odor. I was pleasantly surprised that he was offering me a cheaper fix for no charge. I told him I wanted a more permanent solution. He came out that afternoon and talked me through how they would do the work to eliminate the odor problem. He gave me a written estimate. Right then and there I said he was hired. Three days later Robert and a young crew of 2 guys, one with experience and a helper came out. He showed them what he wanted them to do and then left. The job was completed in about 4 hours. The work looks like it was well done. I was in the house the entire time and overheard conversations with the crew and Robert regarding details of the job. I rated the professionalism a "B" because of a couple issues that came up on the job site that did not affect the quality of work. The crew used the toilet on the first floor at my invitation but left the water running in the tank. The jet pump came on and continued to pump water through the system and into the septic system. They ignored the sound of the pump. Finally I had to investigate the problem and located the running toilet. The crew was clueless. The other problem was that they told me that they had broken the light bulb in the crawl space. However, it was more than that. Apparently they didn't look at the fixture. The vibration during the job had loosened the ceramic collar around the bulb so that the bulb could not be unscrewed to be replaced. I tightened the fixture collar and then was able to unscrew the old bulb and replace it. Finally, as a general comment, I would have liked to have had Robert contact me after the job was completed to see how I liked the job. That always makes good customer relations.

He came out once to measure, and managed to find not just a similar siding that color matched, he found THE SAME siding they used when they built the house in 2007. He even gave me their address/phone # so I could go get some more to keep 'just in case'. When he came out to replace it, he was done in less than an hour, even though he had to take the fence partially apart to get to it. It looks better than new. After I saw what an awesome job he did, I also asked him to fix our wobbly back porch, which he did UNDER estimate, and quicker then I had expected. He even accepts credit cards over the phone. So if anything goes wrong while we are out of town, I know I can trust Robert.