Fairbanks Stump Grinders/Yellow Snow Plowing

"I am very sorry you feel that way. We came over 2 years ago and removed the tree that crashed down on your chain link fence due to the snow and wind we had in an unfortunate storm. Because of he distance from a drive to able surface the job took a few hours to complete. Your driveway was also impassable. I offered to come clean out your driveway with a loader like I had done for your neighbor but you never didn't respond. You were told that due to the volume of emergency response in that 2 week period that we would only charge by the hour. You requested we put all the limbs and wood outside the fence. And then in our conversation I asked you to call me back if you'd like us to come remove the debris from your house in the spring, you never called. Again I am sorry for your loss of the tree, I am offended that you would not come to me with this issue, as I am a very reasonable person and have built my business on doing great work for customers! And insuring I have a professional well trained crew available to meet any and all needs that the tree service can provide. Due to how far over the hill in 15" of snow I think you may have even been undercharged because of how long it took I didn't want to gouge you or any one. I personally worked on that job along with Art, Taylor, Mason, and Jerry. My phone number is the same as it has always been please feel free to call 907-978-0292 I'd love to chat with you about this."

"I am very sorry you feel this way I charged you for 1 hour brush chipping and clearing and 1 hour stump grinding and you took pictures of the job and expressed your amazement and gratitude at how well the machines did their job. It wasn't until the time to write the check that any sort of problem arose the first day my crew showed up with the chipper chip truck and cutting gear approx $200k value I charge $325/hr for the equipment and crew and an $80 dollar fee to haul your chips to the dump which I believe I waived for you. The second day I personally drove up there with my stump grinder and truck $165k in value that I charge $250/hr I only charged for the time on site and after much back and fourth on face book with you basically telling me that July price was too high I asked you to never contact me again and indeed I fired you as a customer something I've done 3 times in my life since I started my first business here in Fairbanks in 1981 Have a great day and I am truly sorry for your malcontent."

"Thank you for your review We (my crew and I) strive every day to insure the highest quality of work is performed, so we can get out of our customers way and allow them to get on with the rest of their summer. Have a great day."

"Thanks for the review, we strive to achieve A's across the board I feel like we failed you in some way. What can we do to to make this better? Feel free to call"

"Thank you very much for calling me to remove your Hard pack, and also yesterday for calling me back to clear the snow again have a great winter I hope to work for you again soon. Jon"

"Thank you very much for the work! A business is not a business with out customers. We are glad to have you as one of our valued customers."

"Thank you for the work! Our success as a business could not be done without all of our customers! Thank you very much [member name removed] family."

"Glad to be of service. It is nice when we can bring our experience and equipment to help better the neighbor hood we live in thanks (member name removed) I look forward to helping finish this project sometime in the summer of 2013."

"Thank you very much for your kind words! As a one man band I strive to do my best every time and every where! It means a great deal to me when my efforts are noticed by great customers such as your self! Thanks, JON"