BOREALIS FLORAL

I'm a US Army doctor who is currently deployed in Afghanistan. I ordered flowers for my wife for Valentine's Day through FTD.com and the order was unfortunately filled through Borealis Floral. In my past I worked in a greenhouse for 6 years that also had a florist, so I'm well versed in flower arranging and delivery practices. Flower design isn't easy, but it is essentially paint by numbers. You look at a picture of the arrangement and copy what you see. Borealis Floral not only completely messed up the original order, but when called on their mistake, took the old flowers back carefully to re-use them again and sent another messed up order, NOT what was shown in the picture. Once that order was disputed, they came back once again to take those flowers away from her. NO apologies, NO how can we make this better? This is a very unprofessional company that on their day to shine really blew it! I know there are not many options in Fairbanks, AK, but gentlemen do yourself a favor go to Fred Meyers buy the flowers and vase yourself and just shove them in with some water. You'll get the same result and save a lot of time, money and heartache!