APPLIANCE SERVICE CO

The oven door on a Jenn-air range would not close all the way. Appliance Service Co. Technician said needed new hinges. Hinges ordered and installed. This did not fix problem. Then, the technician said oven door needed new gasget. This was ordered and installed. Problem still not fixed. Then, we were told the oven door needed new receptacles . These were ordered and installed, and the door was even further ajar than before calling APC In the first place. A mechanic friend then took the door apart and discovered that the receptacles were bent. He straitened them, and the door is perfect. I have requested a full refund from Appliance Service Co. In letters dated July 28,2014 and August 12, 2014, and have received no response.

The parts man was very helpful - determining which part I needed can be tedious, as the schematic can be difficult to decipher. He was patient, thorough and made sure that we had determined exactly which parts I needed/wanted. It took about 20 minutes total, as there were similar parts on the schematic - I appreciate his thoroughness, as I would rather take a little time on the front end than receive the wrong part, shipping, returns, etc. They called me when my parts were in; when I arrived to pick them up, they knew right where they were :) It is a pleasure ordering parts from Appliance Service Co/Arrow Appliance!
I also use this company for appliance repair: Todd is our favorite appliance tech! And he is knowledgeable, efficient, quick (in a good way), happy to answer questions and give helpful advice Todd is our "Go-To" guy for appliance repairs!

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The technition knew his product well. The cost of the diagnostic was applied to the overall bill when the work was completed. He was accurate, professional and really knowledgeable. These are traits lacking in many Fairbanks businesses. I would use them again.

I have called Appliance Service Co several times. Each time the service has been prompt, competent, professional and fairly priced. I would recommend this repair service to anyone.

For the past 12 months, I have been deployed overseas and my family left our Fairbanks home to visit relatives in the lower 48. In that time, our house had a freeze up in December 2011 and we filed a homeowner's claim to fix the pipes, water pump, boiler, and appliances that were damaged. We called Appliance Service Company to fix the washing machine and refrigerator. We were not home at any point during the repair process, and our neighbor was allowing access to our home for the work to be done. When the washer and refrigerator were fixed, the washer was tested successfully for use, but the fridge was not able to be tested according to Aaron, the technician, because no water was in the holding tank to do the test. We set another date for the water test in the fridge once water had been delivered to the tank, and at that time, all other work had been completed, including a new water pump. Our contractor, who installed the pump, had unplugged it from the wall after his test was successful so that it would not run unnecessarily while the home was vacant. After that time, Aaron said he had been to the house, let in by our neighbor, and completed the test for the fridge successfully. When my wife and son arrived home more than a month later, they found that the water pump was plugged in and was not functional. At that time, we contacted our contractor, and he came to fix the pump, indicating that the motor had burned out from being plugged in and running for a period of time. The only person that had been in our home to use water was Aaron, from Appliance Service Company. We called the company, who denied that they had plugged in the pump and had caused any damage. Aaron also stated that he had in fact done the water test for the fridge, and the only way that water would have pumped into the home to complete the test would have been if the pump was at that time plugged in and primed by him to complete it. He repeatedly denied that he had been anywhere near our water pump, yet he alleged that he had done the water test. No one was living in the home or using water in the home at any other time. We repeatedly tried contacting the company and were met with rudeness and abrasiveness. We were left with a bill from the contractor who fixed the pump because of damages that we were never home to cause, and lingering frustration with Appliance Service Company, who have shown no respect to us as clients and have proven that their business practices as well as customer service leave much to be desired.